Ratings based on 62 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Dec 18, 2016
Wonderful experience, lovely staff, we come to the Novotel in Glen Waverley every year ..
Comment from Hotel Management
Dec 21, 2016 by Andrew Maynard, Hotel Management
Hi Kate, Thank you so much for your feedback, I am really happy that you enjoyed the room so much and that the staff were especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location but overpriced

Posted Nov 6, 2016
Pros: Location
Cons: No free wifi
Centrally located in Glen Waverly, clean and modern rooms and friendly staff but does not deserve a 5 star rating as no free wifi is offered and there were no toothbrushes in the rooms.
Comment from Hotel Management
Nov 8, 2016 by Andrew Maynard, Hotel Management
Hi Sandra, Thank you so much for your feedback, I am really happy that you enjoyed the room so much and that the staff were especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Oct 27, 2016
Great hotel close to amenities such as the Century Walk and the Glen shopping center. Ample parking close by (although metered during certain hours). Breakfast is also good. Rooms spacious enough. Great water pressure with ample hot water.
Comment from Hotel Management
Nov 2, 2016 by Andrew Maynard, Hotel Management
Hi Anonymous,Thank you so much for your feedback, I am really happy that you enjoyed the room so much. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

I chose this hotel because it was close to friends

Posted Oct 23, 2016
Pros: Location, location, location! Good heating and air conditioning, comfortable room, internet worked well.
Cons: Fitted sheets and better pillows
Location: There is a movie theatre next door and dozens of restaurants within 10 minutes walking distance. The train stop is 3 blocks away, very convenient.
The staff were excellent, very helpful with directions and a discounted ticket to the movie theatre next door. The sheets were not fitted and came out during the night, and the pillows were acceptable, not as soft and plush as I am used to.
Comment from Hotel Management
Oct 27, 2016 by Andrew Maynard, Hotel Management
Hi Elwood, Thank you so much for your feedback, I am really happy that you enjoyed the room so much and that the staff were especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 18, 2016
All good except had to wait 30 mins for a taxi in the morning
Comment from Hotel Management
Sep 21, 2016 by Andrew Maynard, Hotel Management
Hi Anonymous, Thank you so much for your feedback, I am really happy that you enjoyed the room so much and that the staff were especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 29, 2016
Great staff Ainsley help me a lot, patient and polite
Comment from Hotel Management
Aug 31, 2016 by Andrew Maynard, Hotel Management
Hi Anonymous, Thank you so much for your feedback, I am really happy that you enjoyedyour stay so much and that the Ainsley was especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ballan, Vic

In town for Car Club reunion.

Posted Apr 29, 2016
Pros: As above, the hotel was very quiet with a great range of eating places nearby.
Cons: Things like having to use the entry card to get the lights to work and instructions to operate the TV were not explained, the info book not helpful.
We chose this hotel as it was reasonably close to where we were to attend a reunion. The room (very quiet) was comfortable and clean and the hotel location very good with a shopping centre nearby and a huge range of places to eat.
Comment from Hotel Management
May 3, 2016 by Andrew, Hotel Management
Hi Cheyne Thank you so much for your fantastic feedback - much appreciated. I am pleased you like our location and the room. We look forward to having you stay with us in the future. Andrew Maynard General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Auckland NZ

Great hotel for business stay

Posted Mar 20, 2016
Pros: Comfort, amenities and good food.
Cons: Ensuring that the alarm clock is properly set before a new guest arrives (mine was showing the wrong time of day and was nigh impossible to fix!)
Location: Great location for businesses in local business areas. Also very easy to get into the City by rail - station 5 mins walk away and 30 mins to town
I stayed at the Novotel Glen Waverley as it was close to where I needed to go for business. It was a very comfortable stay. Very friendly and helpful staff, comfortable room (though the chamber maids did keep switching the air conditioning too far too low and the room was like a fridge one evening before I realised what had happened) and good food - breakfast in the restaurant and dinner via room service. I liked the healthy eating choices in particular.
Comment from Hotel Management
Mar 29, 2016 by Andrew, Hotel Management
Dear YM, Thank you for taking the time to review our hotel on Expedia.com. It is pleasing that you have enjoyed your stay, that the experience was comfortable and you found the food to a very high standard. I sincerely apologise for the difficulty experienced with the alarm clock in the room and any inconvenience caused with the air-conditioning. We are very fortunate to be conveniently located to an abundance of amenities & facilities and am glad you were able to take advantage of this. The team hope to see you again soon, and thank you for sharing your experience with me. Warm regards, Andrew Maynard General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenience to dining, food and convenience stores

Posted Mar 6, 2016
Pros: Clean and quiet
Cons: Transport
Ideally to have airport shuttle service as taxi cost a bomb.
Comment from Hotel Management
Mar 10, 2016 by Andrew, Hotel Management
Hi John Thanks for your review, I appreciate the time taken. We look forward to seeing you next time you visit. Regards Andrew Maynard General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, NSW

Nice Hotel Close to Highway and Restaurants

Posted Feb 28, 2016
Pros: Really Comfortable in the Queen-size bedroom
Cons: Staff Training, People Skills It doesn't matter Hotel clients or just a customer willing to have a drink in a hotel, should be treated the same.
Location: Restaurants just down the corner
Check-in at late night, the supervisor being rude and unfriendly when I am checking in, Paid thus at expedia before I walked in Overall, the facilities and room are amazing
Comment from Hotel Management
Mar 4, 2016 by Andrew, Hotel Management
Dear Diezel, Thank you for taking the time to review our hotel on Expedia.com. It is pleasing to hear that you found the room very comfortable. I sincerely apologise that your check-in experience was not to our usual high standards, I will be sure to share your feedback with the team. We hope to see you again in the near future, and look forward to restoring your perception in the hotel. Warm regards, Andrew Maynard General Manager