Ratings based on 2,785 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Florida USA

Convenience at your finger tips

Posted Aug 25, 2015
We had the pleasure of staying at this convenient hotel..Its clean , comfortable and most of all convenient just a few steps to our next flight .,,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Excellent hotel if you are leaving Mlbourne on an early flight. Good restaurant with a quite varied menu. A perfect airport hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from vic

Convenient

Posted Aug 23, 2015
Very comfortable and accessible to flights and restaurant very good
Comment from Hotel Management
Aug 25, 2015 by Rooms DivisionManager, Hotel Management
Thank you for sharing your review. Great to know you enjoyed a comfortable and convenient stay with us. Kind regards, Anu Arun
1 out of 5
by A verified traveler from Melbourne

close to airport

Posted Aug 19, 2015
Blinds were broken, finger prints everywhere, couldn't shower because of mould. For $320 for a 4.5 star hotel, we should of stayed at IBIS, have sent a complaint in a email to the manager
Comment from Hotel Management
Aug 24, 2015 by Rooms Division Manager, Hotel Management
Dear Nicole, Thank you for taking the time to share your review. I am pleased that we have been able to discuss this further offline and look forward to welcoming you back again next week. Rest assured that we take all feedback in the constructive manner and your feedback has been discussed further with the relevant managers. It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Kind regards, Anu
5 out of 5
Recommended
for Everyone
by A verified traveler

Before heading off overseas we stayed here

Posted Aug 12, 2015
Pros: Convenient to airport
The bed was the best bed I ever slept In Was clean and comfortable
Comment from Hotel Management
Aug 17, 2015 by Rooms Division Manager, Hotel Management
Thank you for taking the time to share your review. Great to know that you enjoyed the best nights sleep on our custom made pillow top beds! I hope to welcome you back again. Kind regards, Anu Arun Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal hotel for an overnight stay or on a 24 stopo

Posted Aug 5, 2015
Pros: Just a short walk across from the terminal
Cons: Nothing
Arrived at 8:30am thinking we could not get in until 2pm check in time, but when we got there the gentleman at reception said "your room is ready and you can go straight in" which was fantastic after a very long all night flight.
Comment from Hotel Management
Aug 10, 2015 by General Manager, Hotel Management
Great to hear that we exceeded your expectations with our friendly, accommodating service! Thank you for sharing your experience and hope to welcome you back to the hotel again, next time you are travelling through Melbourne.
4 out of 5
Recommended
for Everyone
by A verified traveler from tasmania

great place to stay before your morning flight

Posted Aug 2, 2015
Pros: Great location to Melbourne airport 5 minute walk and under cover
Cons: Price of rooms is quite expensive so a reduction would be nice.
Location: 5 minute walk to departure area.
Great place to stay before your long morning flight. Rooms are very comfortable and quite.
Comment from Hotel Management
Aug 17, 2015 by Rooms Division Manager, Hotel Management
Dear Richard, Thank you for your recommendation. I am pleased that you enjoyed a greats nights rest before your early morning flight. I hope to welcome you back again soon. Kind regards. Anu Arun Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Good hotel great location, able to refresh before

Posted Jul 28, 2015
Pros: Location
Cons: Price - heres hoping??
Location: Not interested as hotel was the only place I wanted to be.
Issues with getting disabled wife out of hotel in the morning - more caused through someone else gazumping our assistant whom had no real idea whom he was supposed to be serving. However all aside made the flight and hotel etc was great including comfortable bed.
Comment from Hotel Management
Aug 3, 2015 by Rooms Division Manager, Hotel Management
Thank you for sharing your recent experience. Great to know you enjoyed a refreshing stay with us. We look forward to welcoming you back to the hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice but pricey!

Posted Jul 25, 2015
Pros: Clear and convenient
Cons: Price could be lower
I have stayed at the hotel previously and it is certainly very comfortable with great amenities but the prices varies a lot and to be honest, is usually a little on the pricey side. If you can get a deal, then this is a great convenient place to stay. The staff are very nice, the restaurant is good and of course it's a walk to the airport which is why you stay there.
Comment from Hotel Management
Jul 28, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your most recent experience. I am delighted to hear of your positive experiences at the hotel and have passed on your comments to the team to congratulate them on a job well done. I look forward to welcoming you back again, we have some great Early Bird and Advance Purchase Package deals available. Kind regards, Craig Syphers
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

great near airport

Posted Jul 23, 2015
Pros: Great breakfast very friendly staff nothing to much for them
Cons: Not that we saw
Location: Great just 2 mins form the airport
Perfect as we had an overnight stop on our way to Tasmania
Comment from EPC
Jul 23, 2015 by General Manager, EPC
Thank you for sharing your review. Wonderful to hear you enjoyed a perfect stay with us. We hope to welcome you back next time you are travelling through Melbourne. Kind regards, Craig Syphers