Ratings based on 3,122 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Excellent location. 5-minute walk to southern cross station, skybus terminal and tram stops. Within free tram zone, minutes to other parts of the city. Staff are helpful and friendly. Rooms are small, but clean and have all you need. Has a cute little cafe that serves great breakfast.
Comment from Hotel Management
May 24, 2017 by Team Pensione, Hotel Management
Hi Gordon, Thank you so much for your review. We are thrilled that you enjoyed your stay so much and appreciate the kind words about Pensione. We hope to see you again soon! Warm regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Great locality

Posted May 22, 2017
Basic hotel with very good staff. Perfect for a short stay.
Comment from Hotel Management
May 24, 2017 by Team Pensione, Hotel Management
Hi Soly, Thank you for your review! We wish you a great weekend ahead. Warm regards,
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Bendigo

Central and convenient

Posted May 17, 2017
Pros: Easy to deal with, warm welcome, room small but well appointed, clean and comfortable..
Cons: N/A
Location: It's in Spencer St, close to Southern Cross Station, ideal for the footy at Etihad stadium, with easy access to casino and southbank
Enjoyable short stay, very efficient check in, room small but well appointed. Great no fuss excellent value stay, will stay again.
Comment from Hotel Management
May 21, 2017 by Team Pensione, Hotel Management
Hi Saxier1 Thank you for your wonderful review. We are thrilled you enjoyed your stay and found it so convenient for your needs. We hope to see you again soon. Warm regards
3 out of 5
by A verified traveler from sydney

Good basic hotel in Melbourne CBD

Posted May 15, 2017
Stayed 1 night here, it's fine, nothing flash, just a basic hotel that is fine for an overnight stay. Room was clean and tidy, bed comfortable. My room was small though so you prob wouldn't want to stay long term, but short stay is fine, esp if you literally just looking for somewhere to sleep. Could probably do with a bit of maintenance and a bit of detailed cleaning (slight mould in the shower, tiles could do with a really good scrub down). Also, the functionality of the room is not so good - you can't sit on the toilet front on as there is a basin cabinet right in the way haha so you have to sit on it on a 45 degree angle. Just a few little things like that. I'm not sure if I would stay again to be honest and probably wouldn't recommend to a friend. However the staff were lovely and so friendly and helpful at reception.
Comment from Hotel Management
May 18, 2017 by The Pensione Team, Hotel Management
Dear Emma, Thank you for your review; we wish you a great finish to your week. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good hotel

Posted May 13, 2017
Pros: Good location and enjoy free tram zone.
Cons: To brighten the corridor, lighting in room door.
Location: Good location. Few minutes to Flybus, Southern Cross station, Tram.
Even my room is a Match box style, but it has refrigerator, hair dryer, iron, TV and WIFI etc. Clean room and bathroom. Friendly staff. Those are more than my expectation.
Comment from Hotel Management
May 16, 2017 by ., Hotel Management
Hi Win, Thanks for the suggestions, we love to hear how we can better improve our guests experience and we are open to all ideas! Thanks for your review! Team@Pensione
4 out of 5
Recommended
for Everyone
by A verified traveler from BNE

Nice central hotel

Posted May 10, 2017
We enjoyed our stay over the weekend in a twin share room. Very basic bed and bathroom. Was great having free WiFi access. Would have been rated better if more then a mug and glass were provided in terms of crockery. Disappointed that under the beds weren't vacuumed, lots of rubbish including bottle caps and toe nails.
Comment from Hotel Management
May 12, 2017 by The Pensione Team, Hotel Management
Dear Lana, We are so pleased you enjoyed your stay with us as indicated in your scoring. Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. We look forward to welcoming you back to stay with us in the future. Warmest regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Affordable inner city hotel with character.

Posted May 10, 2017
Pros: Character of the building, cleanliness, daily paper, attached cafe, inner city, staff and importantly affordable to us.
Cons: Maybe a small sign for the magnetic showers. At one point I thought I was locked in it. Husband came to the rescue. This was a bit frightening.
Location: Spencer st shops, Melbourne CBD shops, Crown,
Very clean older building. Staff were very friendly and helpful
Comment from Hotel Management
May 12, 2017 by The Pensione Team, Hotel Management
Dear Sue, We are so pleased you enjoyed your stay with us as indicated in your scoring. Your feedback allows us to continue to focus our energy in the right areas, with our guests experience in mind. We look forward to welcoming you back to stay with us in the future. Warmest regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel best location

Posted May 8, 2017
Pros: Location, staff, single beds.
Cons: wine glasses in rooms
Location: Great location, close to railway station, trams, sky bus. Easy walk to restaurants, bars.
We had three single beds which was perfect not many hotel offer 3 singles, Bathroom tiny but the room, staff and location overrides this negative. Will definitely be staying here again and I will be recommending it to my friends and family.
Comment from Hotel Management
May 10, 2017 by ., Hotel Management
Hi Julie, Lovely to hear you had a lovely stay and we appreicate the word of mouth recommendation to your friends and family! We look forward to your next visit. Team@Pensione
3 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Good budget accommodation in a central area of the

Posted Apr 30, 2017
I only stayed one night but i had a comfortable stay, it was easy access from the train stations and a short tram ride to the main shopping area in Bourke St. Breakfast in Ollivers cafe was excellent - very good coffee :)
Comment from Hotel Management
May 5, 2017 by Team Pensione, Hotel Management
Hi Steph, Thanks for such a great review. We are stoked that you enjoyed your stay and you are always welcome back. Wishing you a great weekend ahead. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from south australia

Convenient location to shopping and transport

Posted Apr 25, 2017
This is our second visit and we are very happy to return again next year.
Comment from Hotel Management
Apr 27, 2017 by ., Hotel Management
Welcome back Teresa, thanks for the ranking and for your comments. See you again next time. Warmest, Team@Pensione