Ratings based on 4,074 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Australia

Panoramic views.

Posted Jul 23, 2016
Pros: Everything.
Location: Central location. Close to shops, theatre, restaurants, transport etc.
Central, wonderful panoramic views, friendly staff and best sleep ever!
4 out of 5
by A verified traveler

Great hotel in a top location

Posted Jul 18, 2016
Pros: The room and the views were awesome.
Cons: The menu and food quality at No. 35. Also, food quality on room service.
Location: Theatres, restaurants, and parks are nearby.
Hotel, room, staff were great. However our dining experience at No. 35 was mediocre. Food was awful. Maybe the chef had a night off or something. On the second night we ordered food to our room and everything was cold. I would definitely recommend the hotel to friends, but I would advise them to eat elsewhere.
5 out of 5
by A verified traveler

Lovely staff, fabulous room and great location

Posted Jul 8, 2016
Pros: Staff were knowledgeable, attentive and polite. Room was clean, warm and spacious.
We had a fantastic stay at the Sofitel Melbourne, on Collins Street. All staff we engaged with were extremely polite and attentive. Our room was clean and the beds were very cosy & comfy.
5 out of 5
by A verified traveler

Fantastic location

Posted Jun 24, 2016
Pros: Staff in Atrium Bar where delightful
Cons: Front desk staff were verging on rude
Location: Paris end of Melbourne. Food and theatre
Great location, transport at the door. Beautiful rooms and very comfy beds. All round recommend.
Comment from Hotel Management
Jul 1, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us.I am sorry to read about Front Desk staff being rude. I apologise. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
by A verified traveler

Nice hotel in city

Posted Jun 23, 2016
Nice hotel in Melbourne city . Even better than crown hotel . Excellent location for shopping. 5 mins walk to Chinatown
Comment from Hotel Management
Jul 1, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
by A verified traveler

Great Hotel to visit the city of Melbourne

Posted May 26, 2016
Hotel is in a great spot to visit the city of Melbourne. Transport right outside the door to all areas.
Comment from Hotel Management
May 30, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
by A verified traveler from Winchester

Safitel Melbourne

Posted May 20, 2016
Pros: See above
Cons: Couldn't be faulted
Location: In the centre of the Lanes District close to the Malls and innumerable eateries.
From our first entry to the hotel it was a matter of awe and wonder. Simply fabulous place to stay. Very helpful staff, a room with all that we could need and more. Very quick internet access in the foyer just everything one could want. Will be going again.
Comment from Hotel Management
May 22, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
by A verified traveler from Canberra

nice hotel close to city

Posted May 16, 2016
very impressed with the staff, they were very helpful especially the cleaning staff they were very friendly and did a wonderful job of servicing our room each day i give them 10 out of 10.
Comment from Hotel Management
May 19, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
3 out of 5
by A verified traveler from Melbourne

Nice hotel close to city centre

Posted May 16, 2016
Hotel is more a business centre hotel. We booked through Expedia and when we arrived we were told we had to pay for wifi because we booked through third party very expensive to use.Hotel in excellent position for seeing melbourne.
Comment from Hotel Management
May 18, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
by A verified traveler from Sydney

Posted May 15, 2016
Pros: view was great
Cons: Yes rejig the bathrooms
Location: location was great and close to tram
Hotel staff were very attentive but room was a little small bathroom was extremely small
Comment from Hotel Management
May 19, 2016 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager