Ratings based on 4,278 Verified Reviews

4.8 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Luxury hotel in great location

Posted Apr 25, 2017
Loved everything about this hotel from the friendly staff to the convenient location to the super comfortable room! We arrived in Melbourne at midday and they let us check straight in as they had a room ready. The views from our corner room were amazing and the features of the room were top notch. The free tram is metres away from the end of the driveway to the hotel making access to the shopping and restaurants in the cbd so easy. We were not due to fly out of Melbourne until 6pm and when we enquires about a late check out we received a complimentary 1pm check out. The staff here made our 4 day stay wonderful and we would highly recommend the Sofitel to anyone wanting to treat themselves!
Comment from Hotel Management
Apr 27, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Staff were very professional and helpful. Would have liked to receive a small gift or at least acknowledgement that it was our one year Wedding Anniversary.
Comment from Hotel Management
Apr 26, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A thoroughly enjoyable staying

Posted Apr 17, 2017
I had a positive experience at the Sofitel on Collins while staying in Melbourne for the Comedy Festival. The hotel is centrally located to many popular eateries (e.g. Chin Chin, Mamasita, Cumulus, all of Chinatown), boutique high end shops, as well as Federation Square and Flinders Street Station. It has all the amenities expected from a 5 star luxury hotel, and the room was clean, spacious and luxuriously appointed. The staff were courteous and always helpful. Overall it was a highly enjoyable stay, made even better by discounted online room rates.
Comment from Hotel Management
Apr 19, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, SA

Nice hotel, great area of town.

Posted Apr 16, 2017
Great hotel, rooms/bathrooms slightly dated but still clean/comfortable
Comment from Hotel Management
Apr 18, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Handy to the trams, easy walk to shops.

Posted Apr 6, 2017
Excellent staff including those at the restaurant and bar. Very attentive and also helpful.
Comment from Hotel Management
Apr 10, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great view very relaxing

Posted Apr 4, 2017
Loved the relaxed feeling of the room . We were treated to a bottle of champagne for our wedding anniversary which was very much appreciated. The staff are magnificent and very helpful. We will be going back again in the near future.
Comment from Hotel Management
Apr 6, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Top hotel well located

Posted Apr 2, 2017
Great place to stay if visiting theatres, restaurants and other Melbourne key attractions. Comfortable rooms, friendly well trained staff and great breakfast.
Comment from Hotel Management
Apr 4, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

close to Conservatory

Posted Mar 27, 2017
Pros: Room size
Location: park and MCG walking distance
Son got married in Conservatory so hotel was within easy walking distance
Comment from Hotel Management
Mar 29, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good view

Posted Mar 18, 2017
The hotel facilities are bit old, and I was being trapped in the lift for a while. The food quality of breakfast buffet can be improved.
Comment from Hotel Management
Mar 22, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I appreciate your comments on other areas in the hotel that we can improve upon and I thank you for sharing your concerns. I sincerely apologise how the above mentioned impacted your stay with us. I am also sorry to hear about the lift entrapment you have experienced during your stay. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Birthday celebration

Posted Mar 18, 2017
Stayed in the club room for one night as an early birthday celebration! Worth every dollar. Brilliant!
Comment from Hotel Management
Mar 20, 2017 by Dagmara, Hotel Management
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager