Usual hotel to stay while in Melbourne
Posted Jan 15, 2017
Requested a room high in the building away from noises of the street due to collection of garbage of restaurants downstairs. Room was not ready. When I went back to pick up keys, I was upgraded to a 1 bedroom to a lower floor, an initiative from the manager. I had to request the revertion. On the second last night, there was a Chinese woman talking on the mobile phone in the lift lobby on my floor, which was close to the room at around 2 :30am! I had to call the reception to get her to shut up. Thank you, the night manager, for doing that for me & other patrons. One thing that had been changed since my last stay was that if you want your bed made, you do not place the card on the bed. Otherwise, the room will not be serviced at all! They changed from changing the bedsheets to no making of the bed. I think it is not right for a 5 star hotel. Even the serviced apartments, usually not 5 star, service the room including making the beds. Perhaps there is a shortage of excellent housekeeping staff. But it is not a right move for a 5 star hotel.
Comment from Hotel Management
Jan 18, 2017 by Stamford Team , Hotel Management
Thank you for your feedback on Expedia following your recent stay at the Stamford Plaza Melbourne . It is really helpful for us to know that we are doing things right and I’m sure helpful for other users who are looking to have an experience like you obviously had. I really appreciate you taking the time to make your comments and look forward to welcoming you back in the future.