Posted Aug 28, 2016
Disappointing- arrived and got given room key which I then discovered had someone else in it, went to front reception, and the same thing happened again with different room. Felt very unsafe and whilst staff apologised and personally escorted me to third room, damage was done. Noisy and very uncomfortable bed. Convenient for transport and restaurants but wouldn't stay there again.
Comment from Hotel Management
Sep 3, 2016 by Kurt - Accommodation Manager, Hotel Management
Please allow me to sincerely apologise regarding your checkin experience, this is unacceptable and I have retrained this new team member to ensure this does not happen again. Thank you for staying at The Prince.