Ratings based on 1,514 Verified Reviews

4.3 out of 5
79% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Kinky boots weekend

Posted Feb 19, 2017
Pros: Location
Location: Beautiful area of Melbourne lots of restaurants at doorstep.
Great location, helpful, friendly & happy reception staff. Rooms were modern and beautiful, comfortable beds and pillows.
Comment from Hotel Management
Feb 23, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
4 out of 5
by A verified traveler from l

Hotel room different

Posted Jan 31, 2017
We were looking forward to the big balcony as shown in our pics with the room we booked. The room we got was not even in the same building as the pics we were shown. I asked about this at the front desk but was told as they have many buildings we get the one they give us. We got the one up the back and around the corner . We could see the building that was shown to us in the pics. The one we thought we were getting. In was up the front . Room was still good once you got over the big walk each time you either wanted food or the pool.
Comment from Hotel Management
Feb 18, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We will take this on board so that we can continually improve our services. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Thanks for the upgrade to a one bedroom at The Sebel. However the colour scheme - dark purple - is very unpleasant and also very dark and dull in the hotel corridors. Great location and excellent facilities in the room.
Comment from Hotel Management
Feb 19, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We will take this on board so that we can continually improve our services. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Rooms a little small and bathroom shower needed a good clean
Comment from Hotel Management
Feb 19, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We will take this on board so that we can continually improve our services. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Where do I put the towels

Posted Jan 11, 2017
I stayed in a 3 bedroom apartment designed for 6. There were two very small towel racks that struggled to hold one towel. As this is a serviced apartment and there are no linen changes every day - where did they want me to put the six towels?????? There was not even a clothes rack on the balcony to put them. Apart from that this is an excellent apartment hotel
Comment from Hotel Management
Feb 19, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your feedback. My apologies that part of your experience was not up to expectation. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
2 out of 5
by A verified traveler from sydeny

not as it seems

Posted Jan 9, 2017
Pictures online are deceiving the room was dirty, overall looked old and out dated, staff were friendly and helpful, views of the harbour weee spectacular but unfortunately that's where it ends.
Comment from Hotel Management
Feb 20, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your feedback. My apologies that part of your experience was not up to expectation. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great location

Posted Dec 28, 2016 on Wotif
Lovely place in the heart of the Docklands. Very good facilities and courteous staff.
Comment from Hotel Management
Feb 23, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Perfect location for any docklands experience

Posted Dec 22, 2016 on Wotif
The perfect location for any Docklands experience. Quality buildings with solid furnishings and luxurious feel. Went there for my anniversary and I was not disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from gold coast

Amazingly spacious 3 bd

Posted Dec 21, 2016 on Wotif
We were blown away with the size and price of the appartment. Great customer service and offering a late check out of 11am.
3 out of 5
by A verified traveler from Sydney, Australia

Good location but not the best accommodation

Posted Dec 19, 2016
Pros: Location
Cons: Pool hours, warmth to the place. Décor wasn't good.
Location: Great location, heaps to do nearby, restaurants, shopping, tram line to the city. Bikes out the front to hire for the day.
The apartment was clean but it wasn't very appealing and the one they gave us gave us a view of a parking lot, also got terrible instructions from the check in staff to locate the apartments and got lost finding it with our luggage which was annoying. The pool in the apartments closed really early, not only did it say it closed 11pm on the sign outside the pool (which is early in itself) but when we went to go at 10pm, it was closed so when we called up they said it closes 10pm, not 11pm. Quite disappointing. The location was really nice because it is on the docks and it is peaceful yet still a lot to do in the area, plus a tram line right out the front of the place was convenient but I did not like the accommodation personally. Would do same location next time but different accommodation.