Ratings based on 6,206 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Korea

Clean and comfortable

Posted May 21, 2017
Stayed for 5days and the room was very clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best value

Posted May 14, 2017
One of the best hotels in melbourne soulful definitely come back
4 out of 5
Recommended
for Everyone
by A verified traveler from Regional Victoria

Ideal for a short stay

Posted May 11, 2017
Pros: Check In Room Room Service meals / reasonably priced Check Out Staff
Cons: Perhaps Mini Bar facilities
Location: Close to Melbourne CBD
Warm, professional and efficient check in Room was clean and comfortable Easy access to Melbourne CBD
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean and quiet hotel

Posted May 11, 2017
- extremely friendly and helpful staff - clean room with everything you need - Quiet location - close to trams and Harbour - bed was a little uncomfortable - breakfast wasn't that nice
5 out of 5
Recommended
for Everyone
by A verified traveler from albury

Super central and comfy

Posted May 8, 2017
Close to transport and centre friendly staff and comfy bed one of the lifts wasnt working which made getting up and down from room very slow but otherwise super-duper
4 out of 5
Recommended
for Everyone
by A verified traveler from Qld Australia

Weekend away

Posted May 8, 2017
Pros: It was close to the activities that we where attending, easy to get around the city.
Location: So much to do, shopping, day trips, sight-seeing the city, free tram service, culture , and off course fine food.
We had a late check-in and the staff are on hand waiting, which was handy, Due to the footy being on we experienced noise from the train station as we had the room facing it. I did notify the desk staff in the morning and was offered another room. One staff member also assisted with a mobile phone problem, nothing was too much for them, they where very knowledgeable, kind and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Well located, close to transport and city

Posted May 7, 2017
Staff excellent. Helpful and thoughtful. A spare blanket in cupboard would be good
4 out of 5
Recommended
for Everyone
by A verified traveler

VALUE FOR MONEY

Posted May 5, 2017
Pros: customer service. Thumbs up
Cons: - give rooms a modern feel. Play around with the colors - Improve d breakfast presentation. re arrange the seats. Currently, too canteenish
Location: great locations. walking distance to South Bank & very importantly Southern Cross station. Fabulous!
Positive - Nice, modern lobby - Very friendly hotel employee - like to specially thank the male staff that allowed me to check in early at 6 am on 30 APR 2017 without extra charge. very polite and gracious. Please relay my thanks. - Rebecca from the front desk. Needed tourist info & she was absolutely patient & helpful yet not neglecting other customers. - other front desk personnel were also very polite & helpful. - good location - clean bathrooms with nice amenities - very spacious room & neat downside (i wont call it negative) - room ambience a bit oldish - breakfast good spread but not well presented
4 out of 5
Recommended
for Everyone
by A verified traveler

4 stars

Posted May 3, 2017
next to Southern cross station, easy to travel, -1 point for a bed not clean with a bit itchy feeling.
4 out of 5
Recommended
for Everyone
by A verified traveler from auckland nz

great hotel, great location .

Posted May 2, 2017
Pros: its central location to the trams / train stations / taxis
Cons: nothing
Location: crown casino , misscollins nightclub , culture king urban shopping
was in melbourne for a week on holiday its was close to good transport ,good shopping ,and even better food, also a ten minute walk to crown casino