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Mercure Melbourne Southbank

Photo gallery for Mercure Melbourne Southbank

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In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
Superior Room, Multiple Beds | Living area | Smart TV, MP3 dock
Superior Room | In-room safe, desk, blackout drapes, soundproofing

Overview of Mercure Melbourne Southbank

Mercure Melbourne Southbank

4.0 star property

4.2/5 Very Good

Top rated for staff & service (4.3/5)

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Kitchen
  • Business services
  • Laundry
Map
Corner of Southgate Ave & Riverside Quay, Southbank, VIC, 3006

Explore the area

  • Popular LocationCrown Casino and Entertainment Complex12 min walk
  • Popular LocationMelbourne Convention and Exhibition Centre12 min walk
  • Popular LocationMelbourne Central16 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)25 min drive

Room options

About this area

Melbourne

Mercure Melbourne Southbank is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and near a metro station. Shoppers can check out Melbourne Central, while everyone can enjoy the natural beauty of Royal Botanic Gardens and St Kilda Beach. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests appreciate the hotel's central location.

What's nearby

  • Eureka Tower - 1 min walk
  • Australian Centre for the Moving Image - 9 min walk
  • Crown Casino and Entertainment Complex - 12 min walk
  • Melbourne Convention and Exhibition Centre - 12 min walk
  • Melbourne Central - 16 min walk

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 17 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • Damon Bradley - 2 min walk
  • Melba Restaurant - 2 min walk
  • Ponyfish Island - 2 min walk
  • Spirit Of Melbourne Cruising Restaurant - 3 min walk
  • Red Emperor Chinese Restaurant - 3 min walk

About this property

Mercure Melbourne Southbank

4-star hotel in the heart of Melbourne Central Business District
Near Crown Casino and Entertainment Complex, Mercure Melbourne Southbank provides dry cleaning/laundry services, conference space, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 meeting rooms, an elevator, and luggage storage
  • A 24-hour front desk, concierge services, and smoke-free premises
  • A front desk safe and tour/ticket assistance
  • Guest reviews give top marks for the location
Room features
All guestrooms at Mercure Melbourne Southbank include thoughtful touches such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and free toiletries
  • HDTVs with digital channels
  • Kitchenettes, refrigerators, and microwaves

Languages

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 2461 ft (AUD 36 per night)

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Kitchenette
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (861 square feet)
  • Meeting rooms - 3

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • MP3 dock
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

More properties to consider

See similar properties

Policies

Check-in

95% of travelers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: AUD 36 per night (2461 ft away)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Southbank Melbourne Travelodge
Travelodge Hotel Southbank Melbourne
Travelodge Southbank Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Southbank Travel Lodge
Travel Lodge Melbourne
Travelodge Melbourne
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Travelodge Melbourne Southbank
Mercure Melbourne Southbank Hotel
Travelodge Hotel Melbourne Southbank
Mercure Melbourne Southbank Southbank
Mercure Melbourne Southbank Hotel Southbank

Frequently asked questions

Is Mercure Melbourne Southbank pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Melbourne Southbank?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Mercure Melbourne Southbank on Oct 17, 2022 start from $115.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Mercure Melbourne Southbank?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Melbourne Southbank?

Check-out is at 11 AM.

Where is Mercure Melbourne Southbank located?

Located in Melbourne Central Business District, this hotel is within 1 mi (2 km) of Crown Casino and Entertainment Complex, Melbourne Central, and Melbourne Cricket Ground. Royal Botanic Gardens and Marvel Stadium are also within 2 mi (3 km). Flinders Street Station is 6 minutes by foot and Melbourne Central Station is 17 minutes.

Can I cancel my reservation for free at Mercure Melbourne Southbank and receive a full refund?

Yes, Mercure Melbourne Southbank offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Melbourne Southbank cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 403 out of 1003 reviews
5 - Excellent 40%
Rating 4 - Good. 458 out of 1003 reviews
4 - Good 46%
Rating 3 - Okay. 89 out of 1003 reviews
3 - Okay 9%
Rating 2 - Poor. 36 out of 1003 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 1003 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness

3/5 Okay

Holly
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked a room for three people, yet was only given enough pillows and towels for 2 people. Had to call reception twice, once to notify of the issue, and again after an hour as nothing had been brought up. After 1 1/2hrs we finally got additional linen - not great as we had reservations and wanted to freshen up. Thermostat seemed not to work. Room was incredibly hot upon entering, turned the thermostat to 16, still ridiculously hot once we returned for the night. Made for a restless night’s sleep.
Stayed 1 night in Sep 2022

4/5 Good

Leonie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/5 Poor

Yasmin
Liked: Cleanliness
Stayed 2 nights in Jun 2022

5/5 Excellent

Michael
Stayed 2 nights in Jun 2022

5/5 Excellent

Renee, Leongatha
Stayed 1 night in Jun 2022

4/5 Good

Brooke
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet
Stayed 1 night in Jun 2022

4/5 Good

David
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the room, all Ok
Stayed 1 night in Jun 2022

5/5 Excellent

Anne
Stayed 2 nights in Jun 2022

4/5 Good

Luke
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/5 Good

Qing
Traveled with family
Liked: Cleanliness, staff & service, amenities
Like the location,kitchen sink, plates and utensil.
Stayed 2 nights in Jun 2022