Ratings based on 23 Verified Reviews
4.4 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by Linda from Wellington, NZ
One disaster after another!Posted Apr 8, 2014
Cons: Lack of on-site assistance, cleanliness and temperature of the rooms.
Location: Nothing is close by!! Hard to get a cab or get anywhere. There is a gas station and that's about it.
Booked a weekend stay here during the Aussie Open looking to get a clean, cheap room somewhat close. You definitely get what you pay for! First surprise we encountered on arrival was that there's no reception - it's totally self-check in via an ATM like computer outside. Apparently it's advertised usually but was not on the Expedia write up. No reception also meant nowhere to store luggage before check-in as we arrived early AM. A call to the off-site helpline and we're told we could store it in the parking garage (!!) until the worker came in an hour. Instead we took a taxi to the CBD and stored our stuff at a friend's hotel. We came back later and then encountered trouble with the computer and room access code. A second call to the helpline took another 10-15 to get us into the room (she still hadn't made it in despite it being about 6 hours later). Finally in, we find the air conditioning hasn't been turned on for a while and the room is stuffy and hot and we have to wait for 20 minutes while the AC gets going. The last straw is when we discover a parade of ants crawling around the cabinets and the window. A call again and they tell us the ants are just a result of the extreme heat (maybe keep the AC on then!!) and to just put a towel down where they are coming out of. Fed up now, we call Expedia who very helpfully and efficiently refund our money and find us another hotel despite it being the Friday of the Open. Was so happy to get out of there!
for Everyoneby Toni from Sydney, Australia
Quiet, central and everything I needed.Posted Feb 5, 2014
Pros: I was able to book in around midnight, after a big party, without disturbing anyone.
Cons: Nice toiletries - although I didn't need them - but shame about the coffee.
Location: Friends - I'll definitely be back!
The Zara was only 100m away from my friends home, making it a handy retreat to peace and tranquility. The apartment had everything I needed - comfy bed, fabulous shower and kitchen facilities - home away from home.
by MB from Victoria
Clean but VERY SMALLPosted Jan 30, 2014 on Hotels
Automatic check in didn't work so had to ring manager. No answer. Eventually received text msg with code and finally got in. Musty, yukky cigarette smell in the hallway outside room. Door wouldn't open to my room (very frustrated by this time). Manager rang and was polite and apologetic. Room is VERY small but very clean. Bed very comfortable. It's a lot of money, though, for such a small room. I probably wouldn't stay there again. It's also right next to one of the main traffic thoroughfares into Melb so was pretty noisy in the morning.
by A verified traveler
Bad experiencePosted Jan 29, 2014 on Hotels
There was no kettle and the codes given were not being accepted it took over 2 hours to get into the room.
by Visitor from Victoria
Apartments in a strange location.Posted Jan 6, 2014 on Hotels
Overall apartments were fine though no on sight reception. We're clean and had all amenities we needed for one night though ironing board was broken. About 15 minute walk from South Bank.
by Holly from Liverpo
Excellent stayPosted Nov 10, 2013 on Hotels
Great apartments, great room and cleanliness!! Loved it!!
by lisa lisa from Sydney
Very goodPosted Oct 29, 2013 on Hotels
We so enjoyed our stay ..thx for good service and jessy so friendly ..thank youu :)
by A verified traveler
Posted Oct 27, 2013 on Hotels
by Bill from South Australia
Well located for trips into the CityPosted Oct 16, 2013 on Hotels
Really nice apartments, well priced and close to tram stops that give you 5minute access to the city....would recommend.
for Everyoneby francois from perth
Clean & tidy and close to the city.Posted Oct 5, 2013
Pros: close to the city. And it's clean and pleasant.
Cons: Nothing that comes to mind.
Location: Location is good because of the footy and the city.
I had a nice pleasant stay and the room was comfortable.