Melewa Vacations from $1,037

The room and the staff were amazing

Great stay at Crossroads Hotel. Friendly check-in staff and a clean room, with secure parking and AC included. The price was good for the area. The hotel lobby is on the 5th floor, and it’s very walkable to Sarit and around Westlands. I asked to move to a quieter room and the staff accommodated it right away. I didn’t have any meals, so I can’t comment on the food. Overall, a good experience.

People were very kind and nice, I'd like to really emphasize that. Generally speaking, Kenyan people were just very professional and kind to me. I was disappointed because I was moved to twice to different rooms because of their condition. The biggest disappointment was the quality of bath water. I specifically chose this hotel because they had a nice tub... on my third room. But then the water was brown. I wasn't going to get sick. I would have chosen other 5-star hotel. And that's the thing... I don't think it's fair for them to claim the hotel as a 5-star. Breakfast was good enough, but again, water dispenser is brown... I didn't complain about the brown bath water because I knew they couldn't do anything about it over night. Cleaning people can also do a better job. I finally got a normal looking bathrobes in my third room, but the first room didn't have any, second room had a robe ripped... they did leave me more than enough water bottles everyday and again, all of them were very pleasant. I think they need a major renovation.

The cleanliness was OK, but some of the rooms, especially the bathrooms, need a redo.