Ratings based on 29 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
90% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Nice Hotel, bad experience

Posted Dec 30, 2015
Pros: The cleaning
Cons: The managing.
Location: Close to the down town there is a park called Piscilago, is a very nice water park and zoo, where you can expend an entire day enloying the pools.
The hotel is nice, good facilities, comfortable and clean rooms. In general terms the hotel is good, however I experienced a very disappointed situation with my family during check out. We booked the hotel trought Expedia and I got the confirmation E-mail with the rates I have to paid, terms and conditions which clearly said "Taxes Included". At the moment of the check out they asked me to pay more than the rate confirmed by Expedia complaining that the taxes was not included. Even when I presented the Confirmation from Expedia where clearly said Taxes Included. We expend 2 hours in discussion with administrative personnel of the hotel, including the manager who inclusive threat us with call the police. Very, very disappointed.
1 out of 5
Recommended
for Couples
by A verified traveler

Terrible este hotel

Posted Oct 28, 2015 on Hotels
Me fue pésimo el cuarto tenía un olor terrible por problemas de alcantarillado y se rompió el aire acondicionado y mi maleta y todas mis cosas quedaron completamente mojadas laabitacion era un charco total
5 out of 5
Recommended
for Families
by yeimy elizeth from Bogotà

Posted Oct 16, 2015 on Hotels
Excelentes instalaciones y servicio, los precios que se resgistràn por Internet no tienen iva.
4 out of 5
Recommended
for Families
by A verified traveler

Hotel pequeño

Posted Oct 11, 2015 on Hotels
Hotel como para dos días , más bien pequeñas las áreas , él área de la piscina un lado contra la pared No hay parque niños Nuestra habitación pequeña
5 out of 5
Recommended
for Couples
by Hernan Mateo from Bogota

Recomendado para escape de la ciudad

Posted Sep 30, 2015 on Hotels
Buen lugar para ir en pareja
3 out of 5
Recommended
for Couples
by A verified traveler

Tarifa no era correcta

Posted Aug 26, 2015 on Hotels
En general la estancia es buena, pero una vez en el hotel la tarifa era mucho más alta que la que nos informaron en la página.
Comment from Hotel Management
Nov 7, 2015 by Daniel, Hotel Management
Gracias por tu comentario. Voy a revisar con el departamento de reservas para ver donde estuvo el error.
5 out of 5
Recommended
for Couples
by Samuel from bogota

recomendable

Posted Jul 23, 2015 on Hotels
Es un hotel confortable, sus instalaciones y servicios en general son buenos. Lo malo es que temporalmente no había servicio de internet.
Comment from Hotel Management
Oct 17, 2015 by Daniel, Hotel Management
Hola Samuel, el problema que tuvimos con el Wifi ya ha sido solucionado.
Comment from Hotel Management
Oct 17, 2015 by Daniel, Hotel Management
Gracias por tu comentario Samuel, ya se arregló el problema de Wifi.
5 out of 5
Recommended
for Families
by RENE from BOGOTA

UN EXCELENTE HOTEL PARA RECOMENDAR.

Posted Jul 22, 2015 on Hotels
Fue una estadia muy agradable, nos gusto el hotel, la habitacion que nos dieron muy agradable, la limpieza excelente, la comida igualmente, es un hotel para recomendar.
Comment from Hotel Management
Oct 17, 2015 by Daniel, Hotel Management
Muchas gracias René. Te esperamos de nuevo en Hotel Manantial!
Comment from Hotel Management
Oct 17, 2015 by Daniel, Hotel Management
Gracias René! Esperamos verte de nuevo en Hotel Manantial!
1 out of 5
Recommended
for Business Travelers
by maria from Bogota

INSATISFECHO CON EL HOTEL. NO VUELVO

Posted Jul 16, 2015 on Hotels
Experiencia pésima, desastrosa, mal servicio. ME quise ir y además me cobraban la tarifa full. si el huesped no está satisfecho, dejenlo ir. Un hotel para casi 100 personas y estaba solo. Primera y última vez.
Comment from Hotel Management
Nov 7, 2015 by Daniel, Hotel Management
Lo siento que no te ha gustado tu estancía con nosotros. Siempre trabajamos para dar el mejor servicio a nuestros huespedes.
2 out of 5
by A verified traveler from Atlanta

Can't find my reservation.

Posted Jun 16, 2015
First they can't find my reservation then they said next day would be the different rate than expedia quoted and we booked. Restaurant closes at 8 pm.😟 Food is ok. No variety in drinks and only canned beer, no bottled.only one man who is nice and hard worker impressed by his efforts. Other staff average.😏
Comment from Hotel Management
Jun 30, 2015 by Vincent, Hotel Management
Thanks for your feedback Sam. We have made some changes in our reservation department to make sure that everything will work smoothly in the future. We hope to welcome you again in Melgar.