Ratings based on 415 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Very pleasant hotel

Posted Oct 19, 2017
Pros: The Infinity Pool and the overall decor
Cons: The idea of having Privilege, Full Board and Half Board and indeed Privilege Plus (although what you got for that is unknown!) needs review
Location: It is quite remote from the rest of Meloneras although the main shopping centre is a 20 min walk and there is a large supermarket 10 mins walk away
It was a very nice hotel although not quite up to what I would consider 5 stars. The main issue for us was that we had booked half board although full board was also available and the issuing of drinks was linked to a bizarre ticketing system so you would sign for your drink, either paid if you were half board or included if you were all inclusive and were given a receipt that just proved that you signed for it but there was no indication of what the cost would be. Therefore after an 11 night stay we had amasses quite a few receipts! I think you're meant to use them to check your bills when you check out but with no prices on the receipts it's a bit of a pointless exercise! Rather than have a distinction between half board and all inclusive it would be better to have one standard, say all inclusive. You could upgrade your half board to all inclusive but that would cost you €50 per day per person which is very excessive! In addition to Full Board there were also Privilege Guests which seem to be the equivalent of getting the "key to the executive washroom" in "Are You Being Served". Seemingly entitling you to a black towel rather than a blue one and the ability to eat in the "Executive Dining Room" or Al Fresco. The food was OK although the labelling was a bit hit and miss and at times the service at Dinner was very slow as there never seemed to be enough waiting staff on duty to serve you drinks, which considering it was a self service buffet is a bit anachronistic!
Comment from Hotel Management
Oct 21, 2017 by Silvia Hoyos- Equipo Directivo H10 Playa Meloneras, Hotel Management
Dear Peter, Thank you very much for your comments on Expedia. It has been a pleasure welcoming you at the H10 Playa Meloneras Palace*****. We are happy to read that you enjoyed the facilities and especially our adult area. However we regret to hear that the service did not meet your expectations and will transmitt your suggestion to the department involved. Again, my apologies for the inconvenieces, your words will definitly help to improve the service. We look forward to welcoming you back . Best regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear guest, Thank you very much for your score! We are very happy to know that you have enjoyed your stay. It will be a pleasure to welcome you again. Kind regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
by A verified traveler from London

Amazing views, good food & very relaxing

Posted Sep 12, 2016 on Hotels
Hotel is amazing, bar staff at the infinity pool were lovely (Adrian, and a young lady) It is its own complex, with multiple pools, spa facilities and views are brilliant. Breakfast had a huge selection, I can be quite picky with food abroad but the breakfast was lovely. Wifi very temperamental in the rooms, however worked well in the hotel lobby. Hemmingways is a restaurant just on the front of beach, outside the hotel - definitely recommended too. Would stay again, thank you for a holiday to remember x
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your fantastic review following your stay at our H10 Playa Meloneras Palace***** It is a pleasure to learn that you had an excellent stay with us! We are very happy to know that you have enjoyed so much our gastronomy, pools, spa... we cannot wait to welcome you next year! Kind regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
Recommended
for Everyone
by A verified traveler from Yerevan, Armenia

Comfortable and very nice hotel

Posted Aug 13, 2016
Everything was excellent. We enjoyed our stay. I surely recommend to spend holidays there.
Comment from Hotel Management
Sep 2, 2016 by Silvia Hoyos, Equipo Direcitvo, Hotel Management
Dear Nelli, Thank you very much for your review in Expedia. We are very happy to know that you have enjoyed your stay with us and that you are going to recommend us. Your experience is the best to way to promote our hotel. It will be a pleasure to welcome you! Warm regards from Gran Canaria, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location but not 5 star

Posted Aug 12, 2016
Great location near Playa Meloneras and a nice coastal walk to Faro with great food and drink, entertainment and shopping options. Site food options are pretty restricted as 'all inclusive' only gets you free access to the buffet and pool side snack restaurant. You get a 50% discount on the Gaudi restaurant, which is better quality with waitress service. There is however a limited choice of 2 starter, main and dessert options. I would avoid booking this before 9pm on the terrace as the kids disco may drown out any romantic atmosphere. The pool side restaurant: Good for things like pizza, club sandwiches and salads. Buffet restaurant: Good varied choice for breakfast, lunch and dinner. Some theme nights were interesting. The dinner menu seemed to rotate weekly. We were a little bored by day 9 so choose to eat out at our own cost. We ate out in Meloneras at the Cafe Del Mar inc. a show and a few steak restaurants for around 100 euro a couple. Hotel facilities: The pools were nice, clean and well balanced between family and couples. We went in peak Aug season and it never felt too crowded. The gym was adequate with basic aerobic and weight lifting machines. I tended to go around 5pm and was half full. The spa included free access to the large multiple jacuzzi pools, steam and sauna rooms. I used these once as it was pleasant enough and not crowded. I would imagine these get busier in cooler months. Treatments are not included, but are reasonably priced.
Comment from Hotel Management
Sep 2, 2016 by Silvia Hoyos, Equipo Directivo, Hotel Management
Dear Anon, Thank you very much for sharing in Expedia your stay with us. We are very happy to know that you have enjoyed your whole stay and we hope that it has helped to charge the batteries. Regarding the "all inclusive options" we have taken notice of your criticism but we think that it is a good package. Unless the restaurant à la carte every bar and restaurant is included in this option a apart of the Spa, for instance. We have a large variety of beverage and food included. In any case, we will more than happy to welcome you again and make your day unforgettable. Kind regards from Gran Canaria, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2016
Great hotel. I could not fault any of the facilities at this hotel. My only recommendation would be to allow gents to wear smart short during evening meal and to have tea / coffee facilities in all rooms.
Comment from Hotel Management
Jan 16, 2017 by Equipo Directivo, Hotel Management
Dear guest, Thank you very much for your feedback. We are very happy to know that you have enjoyed your stay with us. It is always a pleasure to read such a nice comments! We will also transmit your suggestions to the corresponding responsible to improve our service. Thank you very much. It will be a pleasure for us to welcome you again. Best regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

A wonderful relaxing stay in a hotel of two halves

Posted May 27, 2016
My wife and I stayed for 5 nights half board in a standard double, the holiday was very pleasant with good hotel facilities. Three choices of pools with plenty of loungers available, our favourite was the infinity particularly as this is adults only. However I wouldn't say the hotel is 5*, unless you opt for the Privelege upgrade. The Gaudi restaurant menu which we sampled on two nights was exceptional, with superbly attentive staff. Mirror this with the buffet which catered for hundreds of guests and the staff had barely time to stop and say hola. Ring-fenced outdoor areas for Privelege members also creates an odd feeling to the place. The myriad of stairs, levels and walkways is a bit confusing to begin with, but understood once you realise the hotel descends from street level to the beach. Throughout our stay we came across many exceptional members of staff, including those on reception who helped arrange a wonderful birthday for my wife - a fantastic day for her. In summary, a good hotel with nice outdoor areas, however the two-tiered (Privelege and non) tries to appeal to two sections of the market but perhaps falls slightly short in both.
5 out of 5
by A verified traveler

Great stay at H10.

Posted May 10, 2016 on Hotels
The hotel was excellent, great pool areas / bars etc. Only booked B&B, breakfast was excellent and the hotel is very conveniently located close to bars/restaurants/beach. Staff were really friendly and professional, first class.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Apr 30, 2016
Pros: Great food, infinity pool is excellent and facilities are very good.
Cons: The nightly entertainment was patchy - some really poor quality singers.
Location: Great walk along the front to the lighthouse. Go further along the beach and have a good laugh at the nudist beach.
Very nice place, food excellent and great location.
2 out of 5
by A verified traveler from London

Nice hotel but food and spa were terrible!

Posted Mar 22, 2016
Pros: Location and pools
Cons: Please see above.
We were very excited about this hotel, as the pictures of the pool looked amazing. However, we were greeted by a female member of staff who was rude and stand-off'ish. Such a shame, as the male members of staff who were checking other people in seemed friendly. We got the 'full board' option, which meant we could only eat in the buffet. Oh my - TERRIBLE! There was a lot of selection, but everything was bland and tasteless. We even saw a bug scuttling through their bread area (boulangerie). There steak area, had no steak for the days we stayed. They didn't let you use the coffee machines at lunch or dinner and they had out cheese at each meal, but barely enough crackers to go with them. The mashed potatoes were so runny that you could drink them! So so disappointing!! The food at the poolside restaurant was ok, but we were told it wasn't included in our full board, so we had to pay extra for that! We were so sick of the food by the end of our stay, so had to pay to start eating at outside restaurants. This is not a cheap place to stay, so we were utterly shocked at the poor quality of food and lacklustre check-in we received. We also had to pay for the spa, which looked great, but the water was cold!! We expected a hot jacuzzi and it was luke warm at best. Again, disappointing. Save your money and stay somewhere else along the beachfront!