Ratings based on 528 Verified Reviews

3.3 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Fresno, CA

Bed Bugs

Posted Oct 19, 2017
Pros: Nothing
Cons: Get rid of the bed bugs!
Location: N/A
We booked 2 rooms for our employees at this hotel and both rooms had bed bugs! One of the guys got up in the middle of the night and asked to change rooms because he was so bit up. The next morning the other guys asked to change rooms because they too had bites. Both times the person at the front desk was not surprised, as if they were aware of the bugs. The rooms that they moved to also had bed bugs, we ended up getting rooms at a different hotel. If you check in at this hotel, please move the bed to see if there are bugs.
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Nice hotel for the night

Posted Sep 15, 2017
Great stay! Close to a lot of restaurants! The room is very spacious! A lot of parking for many different types of vehicles. I would recommend this hotel to everyone staying in the Long Island area.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for sharing a wonderful review of your visit to Extended Stay America. We are thrilled to read that you loved our convenient location and your spacious room. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
by A verified traveler from HAMPTON, VA Territory

Excellent customer service desk personal.

Posted Sep 7, 2017
Pros: Location & room rate.
Cons: Install automatic open & close doors at the entrance. Difficult to get in and out with luggage. Thank you
Check-in was smooth...Service desk manager very helpful.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. It’s nice to know you found us to be a good value and that you enjoyed the service delivered by our front desk associates. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Middle of the roaf

Posted Aug 23, 2017
I was on business and just needed a place for overnight. It was fine for this.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America while you were here for your business trip. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this during your visit. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
3 out of 5
by A verified traveler from Palm Beach gardens, FL

Convenient for where we wanted to be.

Posted Aug 22, 2017
Pros: See above
Cons: See above
Dingy-badly needs upgrading. Room bare bones. No refrigerator; very poor breakfast. On the positive side, parking was free and convenient and free WiFi.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Steve, thank you for your visit. It’s nice to know our location was convenient for your needs and that you were overall satisfied with your stay. However, we are sorry for not meeting all of your expectations. Your feedback has been shared with the appropriate individuals in our organization in an effort to improve our facilities moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Pennsylvania

Dirty and old

Posted Aug 19, 2017
The mattress was very comfortable, the wireless service was excellent, the coffee was good. The only nice things I could find to say. I would never stay again. Pricey too for a crumby room. Hallways stank.
Comment from Hotel Management
Aug 21, 2017 by General Manager , Hotel Management
Bryan, thank you for your review. Although your stay was pleasant in some aspects, we are so sorry we missed meeting all of your expectations while you were here. I have shared your concerns with my Housekeeping team to take necessary measures. We regret the inconvenience caused and hope to have one more chance so we can make it up to you. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
We apologize that your stay was unsatisfactory and want to assure you that we are taking action to ensure we make the necessary changes to improve our guest experience. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Get what you pay for!

Posted Jul 24, 2017 on Hotels
For a overnite stop on our way out to Long Island beaches,this hotel served it's purpose especially $$$.Nothing redeeming about it.Smells of ??? in the hallways and a dorm like room was all you get.Sheets and pillows had a smell .Just ok
Comment from Hotel Management
Jul 26, 2017 by Manager, Hotel Management
Thank you for staying with us. We are happy to know our location was just perfect for your needs and that you find us reasonable, but we’re sorry you had experienced inconvenience due to an odor from your pillow and in the hallways. Your concerns will be shared with our housekeeping team to ensure deep cleaning is done on immediate basis. We value your feedback and hope you will consider staying with us again soon. Sincerely, General Manager
1 out of 5
by lynn

Posted Jul 24, 2017 on Hotels
DO NOT STAY HERE! No facilities what so ever! No cleaning service! TERRIBLE - - Reported this hotel to Hotels.com
Comment from Hotel Management
Jul 26, 2017 by Manager, Hotel Management
Lynn, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another opportunity so that we can serve you better. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 20, 2017 on Hotels
Customer Service is good...very accommodating....but not comfy....very pricey to simply sleep there at night. Could be cleaner in the common areas and hallways. Its pet friendly so I guess that's why it always smells bad. Other places nearby have continental breakfast and some also have pools. If the price was better then I would understand....but its sky high for just allowing pets.
Comment from Hotel Management
Jul 22, 2017 by Manager, Hotel Management
Thank you for taking the time to share your feedback. Although you liked our service, I am sorry for not meeting your expectations. I truly regret the inconvenience caused and have taken a note of your concerns for future improvements. We hope you will choose us again the next time you are in this area. Sincerely, General Manager