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Reviews of Hilton Long Island/Huntington

3.5 out of 5
Hilton Long Island/Huntington
598 Broad Hollow Rd, Melville, NY

Reviews

7.4

Good

Rating 10 - Excellent. 386 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 110 out of 1001 reviews" "
Rating 2 - Terrible. 133 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Front Desk on Apr 18, 2024
Thank you for your amazing review, Carla! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

2/10 Terrible

Carmen

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was wonderful. The rooms are outdated and dirty. I was moved from a dirty room to a dirties one.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Carmen. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive and Housekeeping teams. We hope you give us another opportunity to show you a different experience in the near future.

4/10 Poor

Angela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs update and upgrade Dirty old showers horrible
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Angela. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive and Housekeeping teams. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your wonderful review, Jose! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

6/10 Okay

Chris

The hotel was nice but really loud. Upon check-in we learned that Parking was $16 a night which was not mentioned at all upon making the reservation. The person at the desk said this was just added about a week ago which I’m not sure was true or not. This is not downtown Manhattan so there’s no reason to pay for parking. The water didn’t get very hot and the windows had so much moisture and condensation. No coffee after 8am seemed ridiculous.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 28, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Chris. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive and Engineering teams. We hope you give us another opportunity to show you a different experience in the near future.

4/10 Poor

yves

Traveled with partner
I had to pay full price for the breakfast
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Yves. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.

2/10 Terrible

luis

Disliked: Cleanliness, amenities, property conditions & facilities
Never stay here again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Luis. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.

8/10 Good

Koreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was a bit too soft
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Housekeeping team. We hope you give us another opportunity to show you a different experience in the near future.

2/10 Terrible

Yashika, WYANDANCH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A stay from hell! I came here to relax after having major surgery over a month ago and to grieve the loss of my Mom and this place was soo disappointing. Room 250 was disgusting when I arrived so I had to call the front desk to complain (used bloody tissue on the floor when I entered, hair in the bed when I pulled back the bedding, nasty bathroom etc) They changed my room. A few hours pass and I finally start to relax a bit and the fire alarm goes off. (I can't make this up) Now I'm rushing to get out of the room despite just having surgery a little over a month ago. I now have to rush down 4 flights of stairs as I fear for my life, only to get downstairs and the staff are acting like nothing happened. The couple near me asked what was happening and they said "false alarm" as if it was nothing and we didn't all just have to run down the stairs. That's not all the fun I experienced! The room was warm but the air wouldn't turn on so I called the front desk. After waiting over an hour and no one coming, I called again. They sent someone who told me they only have heat no AC this time of year. As an asthmatic this was not okay and they offered no solution. At this point nothing has gone right since I arrived. This hotel is too expensive for all these headaches I experienced today. This Hilton has completely gone downhill from what I'm used to over the last 15 years. I'll never stay here again!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 17, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive and Housekeeping teams. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 4, 2024
Thank you for your wonderful review, Lisa! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Thank you for your wonderful review, Robert! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

6/10 Okay

Tyshja

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I stay here often and don't have too many issues. I booked 2 rooms, But this time the first room they gave me the bed was completely broken. So they gave me another room. The second room i booked the bed was also broken and it looked as if something spilled on the cover that covers the boxspring. Also the desk was broken and there was hair in the tub. I was surprised cause this hotel is usually my first choice always.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Housekeeping team. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Thank you for your wonderful review, Fredy! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and fun local experience.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 9, 2024
Thank you for your outstanding review, Lauren! We are thrilled to see that our fantastic accommodations and fantastic staff all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 3, 2024
Dear Luke, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 2, 2024
Thank you for your awesome review, Edward! We are thrilled to see that our fantastic accommodations and fantastic staff all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

8/10 Good

Bridget

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
My children enjoyed the pool. Breakfast on-site was convenient although the buffet was overpriced for the selection. The staff were friendly and helpful. Our room was dated. There were cracked tiles and the sofa was worn and dirty. The sofa bed was not comfortable. They do not offer roll away beds at all. The lobby is pretty with lots of open space. The pool area and common bathrooms were clean and well-kept.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Dear Bridget, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Judith

Food was very good, disappointed in the Indian/Chinese restaurant. Didn’t really see any Chinese food on the menu. Friendly employees, clean rooms.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 18, 2024
Thank you for your wonderful review, Judith! We are thrilled to see that our fantastic accommodations and fantastic staff all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

4/10 Poor

Yujae

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looks great from the outside, but the room is not renovated. Shower drainage is slow and the toilet seat needs replaced as the cover is peeling off. The half Starbucks coffee is pathetic and it will charge you 0.25x more. It's sad to see a falling 3-star hotel.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 8, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Yujae. We regret that your experience did not fully meet your expectations and have shared your feedback with our Engineering team. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Thomasine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was vigilent and friendly. Hotel was clean and pool was warm and beautiful.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 25, 2024
Thank you for your wonderful review, Thomasine! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

8/10 Good

Termaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 25, 2024
Dear Termaine, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for your review, Matthew. We apologize that we did not meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

4/10 Poor

Joseph

Traveled with family and small children
Bathroom tile was moldy and grout was falling out, moldy caulk around sink, broken toilet lid, entrance door was falling off hinge and doors and walls had gunk all over.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Joseph. We regret that your experience did not fully meet your expectations and have shared your feedback with our Engineering team. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
We are happy you chose the Hilton-Long Island for your recent visit, Lisa. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.

10/10 Excellent

Regine

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff is so courteous and nice. They really made me feel welcome and like we've met before. I will for sure visit again !
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 10, 2024
Dear Regine, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

6/10 Okay

Alyssa

Disliked: Cleanliness, property conditions & facilities, room comfort
Not terrible but not happy
While the room seemed clean, the bedding was most definitely not changed. And since I arrived later in the evening, house keeping was not around to help the issue. So I had to get extra sheets and blankets to change the bedding myself. Of course I’m capable of changing sheets, but with the money I’m paying, I expect everything to be clean and ready for me. It made me question what else in the room was not cleaned. There were also no towels in the room other than one face towel. So I had to get those as well.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Thank you for your review, Alyssa. We apologize that we did not meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Fabienne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Fabienne, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

2/10 Terrible

Harper

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 1, 2024
Thank you for your review, Harper. We apologize that we did not meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Whoever the young lady was who checkdd us in was fantastic! Nice. Friendly professional and knowledgeable. Shes a rockstar.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Joseph, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom faucet was broken but you could still use it.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 31, 2023
Dear Linda, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 31, 2023
Dear Juan, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JJ on Dec 29, 2023
Thank you for making The Hilton Long Island/ Huntington. Happy Holidays to you and yours and we hope you seen you again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 18, 2024
Thank you for your wonderful review, John! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

6/10 Okay

Amy

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Dear Amy, Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
beautiful hotel, however!
the room was great! however there was a couple downfalls. when i set the thermostat to 67° i left the room came back and the room temp was 88°!!!!! was not aware that the air was shut off for the season so instead of cool air blowing it was 100% heat. and i couldnt even open the window because it was bolted shot. thankfully i was able to call guest services to open the window for outside air. and the toilet was broken and flooded the bathroom since the mechanism wasnt working properly. other than that i had a good experience. but maybe there should be a warning of “no air just heat” so someone else won’t have to come back to a hot room. and the toilet was an absolute joke constantly running and flooding the bathroom. room was beautiful but was disappointed for those 2 issues.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

8/10 Good

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 15, 2023
Dear Bernard, Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

4/10 Poor

JUDITH

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Won’t stay here again.
I don’t know how they can charge $ 270.00 dollars for the room I had. It was filthy, bathroom door didn’t shut all the way.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
Dear Judith, Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

2/10 Terrible

Edil

Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 15, 2023
Dear Edil, Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

2/10 Terrible

Robert

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay was going well until some guy walked into my room saying hello then ran out. I even had the do not disturb sign on the door. I called management but I never got an answer from security. My kids got frightened so we left a day early. After that experience it was a terrible stay and management could careless
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 7, 2023
Dear Robert, Thank you for your review. We apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was clean, quiet environment.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 7, 2023
Dear Marie, Thank you for your wonderful review! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 7, 2023
Thank you for taking the time to review the hotel. We look forward to you staying with us again in the near future. All the best!

10/10 Excellent

MICHELE, Babylon

Liked: Cleanliness, staff & service, property conditions & facilities
WORTH STAYING AT !!!
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 7, 2023
Thank you for taking the time to review the hotel. We look forward to you staying with us again in the near future. All the best!

8/10 Good

Martha

Stayed 2 nights in Oct 2023
Response from J on Nov 30, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from J on Nov 30, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

MICHELE, ronkonkoma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an instant feeling of relaxation!!
Stayed 1 night in Nov 2023
Response from J on Nov 30, 2023
We are happy you felt relax while at our property. We hope your next stay is even better.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom looked like it was under repair. There was rusty water in the tub.
Stayed 1 night in Nov 2023
Response from J on Nov 30, 2023
First we want to Thank you for choosing our property for you stay. We hope to see you again soon and that all your concerns or issue will be rectified for your next stay.

6/10 Okay

Lauren

Traveled with partner
Disliked: Amenities, property conditions & facilities
No lamps on desk and coffee area side of room, no bath railings, skimpy towels, no room service or one to answer room svc calls, vending machine took my money only, tv quide control did not work properly, no microwave, no luggage stand.
Stayed 1 night in Nov 2023
Response from J on Nov 30, 2023
First we want to Thank you for choosing our property for you stay. We hope to see you again soon and that all your concerns or issue will be rectified for your next stay.

2/10 Terrible

Michele, reading

Stayed 2 nights in Nov 2023
Response from J on Nov 30, 2023
Thank you for choosing our property for you stay. We hope to see you again soon and that all your concerns or issue will be rectified for your next stay.

8/10 Good

Ralph

Traveled with family
Rooms need updating I have stayed there before and it needs it there is paint peeelimg from ceiling in pool area and some outdated furniture in the rooms. Pool was great and bar and breakfast was nice it is the staff at the bar and resturant which are great,
Stayed 2 nights in Nov 2023
Response from Mark on Nov 19, 2023
Dear Ralph, Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Engineering team. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Front Desk on Nov 15, 2023
Thank you for taking a moment to share your review with our hotel. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We look forward to welcoming you back to our hotel in the near future.