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Reviews of The Moran CITYCENTRE

4 out of 5
The Moran CITYCENTRE
800 Sorella Court, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good staff and lots to do within walking distance
Stayed 1 night in Apr 2024

4/10 Poor

Tera

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Valet was great. Front desk was rude. Outside music was loud and can be heard inside the hotel rooms (5th floor). Area has heavy traffic with limited entrances and exits. Shower knob was broken. Be aware before you book this property is under construction!
Stayed 1 night in Apr 2024

8/10 Good

Munotanan

Traveled with partner
Liked: Cleanliness, staff & service
The Moran as whole was great but because of all the construction we couldn't enjoy the facilities and by the time we were aware we were already couldn't cancel our reservation . But the rooms are fantastic. Staff were amazing and service was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Elisabeth, MIAMI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels for business trips!
Stayed 3 nights in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a girls shopping weekend! Hotel view of the city is nice. Breakfast is good. Ready for the construction to be over and the pool to be open, but the hotel accommodates with a lifetime fitness pass during the stay. Very happy!
Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property was under construction during my visit… not a big deal but.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 8, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Quanovia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property, it was under construction but also easy to get around. Would definitely recommend to others.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and everyone was nice
Stayed 1 night in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Vashti

Liked: Amenities
Stayed here in October 2023, and it was Excellent. March 2024 and things are not the same. I had no problem with the extensive renovations that caused the Pool area to be closed and breakfast to be served in the Lobby -although no notification of this was given at the time of my booking. However, Housekeeping was very poor. No Wash Towels replaced (I had to ask); no water for the Coffee Machine replaced (I had to ask); no disposable cups replaced (I had to ask)…each time warranted a trip to the Front Desk. Housekeeping left used wash cloths in the bathroom, and a used cleaning rag they had used to clean rooms on my vanity. While I really love the location of this Hotel and absolutely enjoyed my stay last year…I was very disappointed this stay. The Front Desk Staff was apologetic
Stayed 4 nights in Mar 2024
Response from Juan R on Mar 30, 2024
Dear Vashti,Thank you for taking the time to share your honest feedback. We’re so sorry to hear that your experience did not match your expectations. This is an uncommon instance as the vast majority of our guests trust us with their stay and enjoy their experience with us to the fullest. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

CARLOS, CONROE

Traveled with partner
Liked: Cleanliness, staff & service
under construction
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Tiara

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Juan R on Mar 30, 2024
Dear Tiara,Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory.We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Landis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My fav hotel to stay in when visiting Houston!
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

2/10 Terrible

Kunte

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Inconvenient
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Marisol

Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anetra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Muriel was extremely kind and welcoming upon arrival. Great location
Stayed 1 night in Mar 2024
Response from Miriael on Mar 19, 2024
We enjoyed having you. I really hope you return. Have a wonderful week.

6/10 Okay

Ignatius, Gilbert Phoenix

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Olalekan

Stayed 2 nights in Mar 2024

10/10 Excellent

Landis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Ilaiyaraja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Couple of downsides are that the shower has very low pressure. Electric charger is placed only in valet parking. Or the electric charger spots are purposefully made a valet to extract more money
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Masahiko

Stayed 1 night in Mar 2024
Response from Property Management on Apr 8, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Aayesha, Saint Louis

Traveled with family
Liked: Amenities
The pillows were too floppy. The check in staff was distracted on the phone and hadn’t read the notes about the upgrade or wine bottle promotion and didn’t tell us timings of breakfast.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Wish I could’ve stayed longer
Stayed 1 night in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Poor

Sarah

Stayed 3 nights in Feb 2024
Response from Juan R on Mar 30, 2024
Dear Sarah,Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations.We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

Baojun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Juan R on Mar 30, 2024
Dear Baojun,Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Popular location!
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for taking the time to review our hotel. We truly appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

8/10 Good

Tracye

I was pleasantly surprised in a Great Way disappointed with the body wash container being empty or it didn’t work room 1028
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Ana

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I reserved this hotel as it was close to MH hospital, where I was undergoing a procedure. I thought it a convenient place to recover. Staff friendless at front desk was nonexistent. Asked what wine I preferred for a complimentary bottle, and I never received. TV’s are awful, no Smart Tv capabilities, could not stream or cast…primitive these days!! Furthermore, it was a new tv that hadn’t even been set up yet. Maintenance had to come and setup. No information on the supposed room Service. I tried for over an hour calling the front desk and the restaurant, no one ever answered. I literally had to leave to find dinner. I wonder if anyone even works here!!! Never again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our staff and accommodations. We have high expectations for ourselves and are all sorry we missed the mark on your experience. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
It is nice and our floor and room is refurbished very nicelyb
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Brittan

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the location, will definitely be coming back!!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Chibuzor

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE LOVE LOVE this hotel and the staff. Old people (45 yrs old) side note: the pillows didn’t hurt my neck :)
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Oyerinde

Disliked: Amenities
I still had to pay extra at entry and room beds were small full beds not queen beds. Ridiculous
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2024
Response from Juan R on Feb 2, 2024
Dear Mary,Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us!We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great environment and great service.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jarod

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moran City Centre
Nice hotel in large shopping center. Plenty of options for food and drink. Guest passes at Lifetime Fitness available for $10.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Dmitry

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.