Exterior
Check availability

Reviews of Downtown Memphis Shellcrest Apartments

4 out of 5
Downtown Memphis Shellcrest Apartments
669 Jefferson Ave, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 6 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 4 out of 88 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very comfortable and close to everything in Memphis.
Stayed 4 nights in Aug 2022

6/10 Okay

Tori

Stayed 4 nights in Aug 2022

2/10 Terrible

Maritza, Werribee

Traveled with family
THE PROPERTY CANCELLED OUR BOOKING AT THE LAST MINUTE. WE ARE STILL WAITING FOR THE MONEY TO BE REFUNDED. VERY VERY DISAPPOINTING.
Stayed 3 nights in Jun 2022

2/10 Terrible

Malcolm

Traveled with group
Disliked: Cleanliness, room comfort
Worst
Stayed 2 nights in May 2022

2/10 Terrible

David

Stayed 2 nights in May 2022

8/10 Good

Walt

Traveled with family
Liked: Cleanliness
More bedding, and some instructions would be nice
We liked staying in a historic building, but the we didn’t feel very secure. The front door often was not locked, and the door to the apartment was pretty thin, and didn’t have a deadbolt. It also was strange that the unit was billed as having a Murphy bed and a sofa bed, but the sofa bed was really just a sofa. There also were no sheets for the sofa (only one sheet in the unit). The lights were very dim and all on a single switch, so there was not much light in the apartment at night. It also was impossible to change channels on the TV (but was could lower the volume). I’d really suggest some sort of instructions for renters on how to work the TV, heat/air unit. There is a great breakfast place across the street, and plenty of street parking. The location was really convenient to getting downtown (with a car).
Stayed 2 nights in May 2022

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated vrbo. Plenty of pillows, blankets and towels. Close to downtown Memphis. Perfect location.
Stayed 2 nights in Apr 2022

6/10 Okay

Karyn

Stayed 3 nights in Apr 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cool old building with a nice studio apt. Access was well communicated and easy to follow.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities
Lovely old home. It was quiet there.
Stayed 2 nights in Dec 2021

8/10 Good

Orsolya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is small but cozy. The lockbox is hard to work. Communication with owner was very good.
Stayed 2 nights in Dec 2021

8/10 Good

Gabriella

Liked: Cleanliness, property conditions & facilities
Or
Stayed 4 nights in Sep 2021

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, room comfort
Great location
We stayed while we were dropping our son off to Rhodes College. It was close, safe and perfect for our family.
Stayed 3 nights in Aug 2021
Response from Oksana on Aug 21, 2021
Thank you so much for sharing your feedback with us. We are so please to hear that you’ve enjoyed your stay and would love to have you back in the future.

10/10 Excellent

lori

Traveled with family
Liked: Cleanliness, room comfort
Loved this little place
Adorable property. Oksana is the best, and very responsive to our numerous questions. We loved the peace and quiet there and Uber rides to Beale only $10. We hope to come back soon!
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a great, historic, and unique place this was for us to stay in Memphis! It was just close enough to Beale St and just far enough away all at the same time!
Stayed 2 nights in Jul 2021

10/10 Excellent

maureen

Stayed 2 nights in Jul 2021

4/10 Poor

Caren E.

Disliked: Cleanliness
Memphis Stay
When we arrived into the apartment it smelled horribly of Marijuana. It lessened in the outer rooms but remained in the bedroom. The Bedspread and sheets reeked of it. I had to sleep in on the couch in the living room, it was giving me a headache. I'm not sure why the "cleaning crew" would not have let the owner know of this so that it could be corrected, but it was bad. also the floors were very dirty. I walked around in bare feet most of the time and my feet got filthy. the 2 ceiling fans were also cacked in dust on the edges. The apartment itself was very unique and would have been fun to stay but we had to leave after the first night and get a hotel room. We couldn't stay there another day, it just smelled so bad.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Liked cleanliness, amenities. Did not like size, very small, guessing about 140 sq ft. Electricity went out second night and owner didn't respond to several attempts to reach her. This was dissappointing since we had met her earlier. Also courtyard misrepresented. It was a mess. Sorry we chose this apartment.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful. Within 10 minutes of downtown Memphis. I would definitely recommend Shellcrest and will rebook a stay if I’m in the area.
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities
You decide if this is the place for you, I would not stay here again!!! The claim is assigned parking, when we arrived there were no parking spots in front of the apartment! It is street parking and nothing truly assigned! I called both phone numbers listed in the hallway for help. I got voicemail on the first number. The second number a woman answered but a few seconds into the conversation, the call dropped. I received a call the next day stating she was boarding a flight and we got disconnected, really??? The area is spooky at night and you won’t feel safe arriving when it’s dark! A sign in the bathroom reads, “We are kindly asking you please not put toilet paper or toiletries in the toilets“. So, what to do with soiled toilet paper 🤔 There was laundry in the dryer. There was candy wrappers and change in a nightstand drawer. The garden patio is filthy and nothing like the sparkling pictures in their advertising. The bathroom is at the far end from the bedroom, through three room and up three winding steps at the middle room level. A used coffee packet was found in the Keriug. No soap for the dishwasher, and no stoppers for the sink to wash dishes. The only city view is out the kitchen window. Bedroom windows stare into a brick wall five feet away.
Stayed 2 nights in Mar 2021

10/10 Excellent

Nicholas

Stayed 2 nights in Dec 2020
Response from Oksana P on Feb 2, 2021
Thank you so much for your feedback. We will be honored to host you again

10/10 Excellent

Hilary

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from Oksana P on Dec 11, 2020
Thank you for staying with us, Hilary!

10/10 Excellent

Cameron

Liked: Cleanliness, room comfort
Wonderful
Great..coming back pronto
Stayed 2 nights in Nov 2020
Response from O.Piven on Nov 23, 2020
Thank you for your feedback Cameron. We will be honored to have you back at Shellcrest.

2/10 Terrible

Christina

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from O. Piven on Dec 14, 2020
Christina, We are sorry to hear that you seemed to dislike your stay. If you have any suggestions on how it possibly can be improved please let us know. Thank you!

10/10 Excellent

Tee, Calif

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to downtown and all the action but far enough away to be out of all the lights and noise. Cute place and nice to have your own kitchen.
Stayed 2 nights in Oct 2020
Response from O. Piven on Oct 16, 2020
Thank you so much for your feedback, we will be honored to have you back.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, room comfort
Wonderful
Stayed 3 nights in Sep 2020
Response from Oksana Piven on Sep 28, 2020
Thank you so much for staying with us !

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness
Could be better
Location and parking good. Cleanliness not so good. Mold in bathroom in shower and atomizer. Lint in dryer hadn’t been emptied in a long time. Not enough chairs to eat or towels and wash clothes for six registered guests. Air conditioning variable. Owner was responsive. Nice historical area. Restaurant for breakfast across St excellent!
Stayed 2 nights in Jun 2020
Response from O. Piven on Jun 22, 2020
Dear Lisa, thank you so much for staying with us and sharing your feedback. We value it and continuously are taking steps to improve in every way possible. We assure that there is no mold at the property as we test in on a regular basis, we have upgraded air conditioning system in 2020 and took your suggestion to add more chairs. Our best wishes and we are hoping to have an opportunity to host you again.

10/10 Excellent

LaBrynn

Stayed 2 nights in Jun 2020
Response from Oksana Piven on Jun 22, 2020
Thank you so much for taking time to review us. We are hoping to have an opportunity to host you again.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, room comfort
Memphis visit
My stay was great and special thanks to Oskana for being so helpful. I would definitely stay here again if I come back to Memphis.
Stayed 2 nights in Jun 2020
Response from Oksana on Jun 8, 2020
Thank you so much, Chris! We truly appreciate your feedback and will be honored to have you back anytime.

8/10 Good

Dominique

Liked: Cleanliness, room comfort
The location was great, quiet & the decor was beautiful. Had a few issues with things left from the guest before me, & the heat in my unit not working. Otherwise, a great stay, great comfortable beds and a full service kitchen. This was a last minute trip & the check in/out was painless and quick.
Stayed 1 night in Apr 2020
Response from O. Piven on Apr 27, 2020
Dominique, Thank you so much for your feedback. Our housekeeper was notified about these items and thanks to your feedback we will pay closer attention to prevent these issues in the future.

6/10 Okay

Katherine

Stayed 1 night in Mar 2020

10/10 Excellent

Wilbur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Oksana Piven on Mar 17, 2020
Thank you very much for your feedback. We are so happy to hear that you've enjoyed your stay.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Oksana Piven on Mar 14, 2020
Thank you so much for your review. We are happy you've enjoyed your stay.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Oksana J Piven on Mar 2, 2020
We are glad you’ve enjoyed your stay and truly appreciate your feedback.

8/10 Good

Anne, UK

Traveled with partner
Liked: Cleanliness, amenities
Very stylish room. Comfortable bed. No washing facilities, as advertised. Some instructions on how to use things would have been helpful. Eg a/c, tv.
Stayed 2 nights in Feb 2020
Response from Oksana J Piven on Feb 25, 2020
Dear Anne, We truly appreciate your feedback and happy to know that you've enjoyed your stay. We will make sure to display more instructions. Our larger units have washer and dryer, as advertised, but you reserved our studio apartment offers Swash machine only. We will go over the listing description immediately in order to verify it is 100% accurate.

10/10 Excellent

Jaime&Teresa, Chicago

Traveled with partner
Liked: Cleanliness, amenities
The property is very clean and is so nice and cute, also the owner of the property and the staff was very nice. It is very close to everything and there's an awesome breakfast place right across the street. We will definitely be back!
Stayed 2 nights in Feb 2020
Response from Oksana P on Feb 19, 2020
Thank you so much for your feedback and we would love to host you again in the future

8/10 Good

Evelyn, Ottawa on

Traveled with group
Liked: Cleanliness, amenities
Very clean with everything you need Not as close to downtown as we thought but a quick drive share was all that you required
Stayed 2 nights in Feb 2020
Response from Oksana P. on Feb 11, 2020
Dear Evelyn, thank you so much for your feedback. We are looking forward to hosting you again in the future.

6/10 Okay

marjorie

Just ok.
While we had the entire apt to ourselves the lay out was weird. The bedroom is in the very back, and there is a spiral staircase down into the kitchen. You have to go up the stairs and through two rooms to use the bathroom from the bedroom. There were dirty dishes not only in the dishwasher, but also in the cupboards. Obviously dirty. I put what we needed in the dishwasher and ran it prior to using. There was only one dish towel and about 6 paper towels left on the roll. No extra rolls anywhere. The bathroom shelf was about to all off the wall and the sink was clogged. The bed was a a bit wonky. It has a foam topper which is thick, but doesn’t seem to fit the bed very well. The location, parking, and instructions were all great. They did have a keurig and provided coffee.
Stayed 4 nights in Feb 2020
Response from Oksana on Feb 25, 2020
Dear Marjorie, We would like to thank you for your feedback as we will always continue to improve the facilities based on our guest's feedback. We have a separate room filled with all of the extra necessities on site that is why we encourage all of our guests to contact us anytime during your stay in case anything is needed. Best,

10/10 Excellent

Vivienne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
The proprietress was gracious and very responsive. Although the neighborhood appears remote, it's actually a one mile walk to Beale Street. The inn has character and unique charm.
Stayed 4 nights in Feb 2020
Response from Oksana Piven on Feb 8, 2020
Dear Vivienne, I greatly appreciate your feedback and hoping to host you again in the future.

10/10 Excellent

Lena, Salt Lake City

Traveled with partner
Liked: Cleanliness, amenities
Very nice studio style. Bed was comfortable. It was clean. The light in the hall way shines in the apartment making it bright. They may want to consider putting decals to block it. Definitely will recommend.
Stayed 1 night in Jan 2020
Response from O. Piven on Jan 27, 2020
Lena, Thank you so much for your feedback and we are please to hear that you’ve enjoyed your stay. We will be happy to host you again.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from O. Piven on Jan 15, 2020
Melissa, Thank you so much for your feedback. We are hoping to host you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient to downtown and interstate. Nicely decorated, very clean. Smoke alarm went off (equipment issue, no fire) and landlord responded quickly to resolve the issue. Would definitely stay again.
Stayed 3 nights in Dec 2019
Response from O. Piven on Jan 9, 2020
Hi, Thank you so much fot your feedback, we are so pleased to hear that you've enjoyed your stay.

10/10 Excellent

Sydney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from O.Piven on Jan 9, 2020
Dear Sydney, Thank you so much fot your feedback, we are so pleased to hear that you've enjoyed your stay.

10/10 Excellent

Randy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be better.
It was perfect. We couldn’t have picked a better and more charming place to stay for a 3 day weekend in Memphis. It was the perfect size with all the amenities you would need and close to anywhere you would like to go sightseeing in Memphis. Thank you.
Stayed 3 nights in Dec 2019
Response from Oksana on Dec 27, 2019
Randy, We appreciate your feedback and extremely happy to know that you've enjoyed your stay.

10/10 Excellent

Geniphre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the perfect location of the Victorian Village! Very clean, and everything you need to feel right at home. Short distance to downtown Memphis, Beal St and Mississippi River.
Stayed 3 nights in Dec 2019
Response from Oksana on Dec 27, 2019
Geniphre, We appreciate your feedback and extremely happy to know that you've enjoyed your stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the time we arrived in Memphis
Stayed 3 nights in Dec 2019
Response from Oksana on Dec 27, 2019
We appreciate your feedback and extremely happy to know that you've enjoyed your stay.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Apartment
Our stay in this wonderfully restored historic building was grand. It’s location was perfect for our family’s needs.
Stayed 2 nights in Dec 2019
Response from Oksana on Dec 27, 2019
Robert, We appreciate your feedback and extremely happy to know that you've enjoyed your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Wonderful apartment about 1 mile from the action. The only negative is a personal dislike for memory foam. Many really nice touches. I’d happily stay here again
Stayed 3 nights in Nov 2019
Response from Oksana on Dec 27, 2019
John, We appreciate your feedback and extremely happy to know that you've enjoyed your stay.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Getaway
Convenient location; excellent instructions. Nice apartment. Nicely decorated and good amenities.
Stayed 1 night in Nov 2019
Response from Oksana on Dec 27, 2019
We appreciate your feedback and extremely happy to know that you've enjoyed your stay.