Ratings based on 584 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Posted Jun 1, 2017
Tiny room but clean and comfortable. There was a her tub in the room but the stopper wouldn't seal so you couldn't fill it up.
Comment from Hotel Management
Jun 5, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank you for your compliments, I will be sure to get with our housekeeping team to ensure they are triple checking after themselves. We all look forward to having you as our guest in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice place to stay

Posted May 29, 2017
Near a lotta stores, restaurants shopping and whatever amenities that I might need. Also on on one highway and 30 secs from another major highway(40 & 64, I believe).
Comment from Hotel Management
Jun 5, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for your nice compliments, we hope to see you again the next time you travel to Memphis.
1 out of 5
by A verified traveler

Hotel staff very rude

Posted May 22, 2017
The hotel gave us a room on the first floor when we enter to the room we realize the bathroom didn't have a toilet paper and I had to go to the reception to get it. The next morning before 8 a.m we were woken up by people laughing and talking in the hall. My wife looked outside and thought it was a group of guests leaving the hotel so she came back to the bed. We were trying to sleep a little bit more when we heard the same loud talking and laughing. This time my wife went outside to see where the noises were coming from. Right next to our room was a room with a few ladies that work in the hotel, she asked politely if they can talk more quietly and explain that we have a baby and were resting. One of the ladies told my wife "this is my working space if you want to rest you should ask for a room on the second floor" my wife was shocked by the answer, it was like a smash in the face. Because we were staying another day we decided not say anything since that same lady would be cleaning our room... Upon check out we told the receptionist what happened she told us she would leave a note for a manager and we would be contacted in the next day or two. Now two weeks have passed and nothing!! We also took a pictures in the bathroom they have an ant problem and a spider. They also don't have a high chair in the breakfast area we had to ask for it both days. Our experience was very unpleasant and we don't recommend this hotel to anyone.
Comment from Hotel Management
May 24, 2017 by Best Western Galleria Inn & Suites, Hotel Management
We are sorry to hear about your hotel stay experience. I would love to hear from you personally to discuss as I believe you might have us confused with another hotel as our housekeepers are not proficient enough in English to say those words, and I did not have any note left for me as we take each and every guest review/comment seriously. Hope to hear from you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florence, AL

Nice location and hotel.

Posted May 14, 2017
We enjoyed our stay. Beds were very comfortable and the extra twin bed accommodated all 5 of us perfectly.
Comment from Hotel Management
May 22, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for your 4 out of 5 rating, we are happy that we could accommodate your family. We hope to see you all again soon !!
1 out of 5
by A verified traveler

Super musty smell, unpleasant conditions.

Posted May 5, 2017
Easy access to highway, but not a great experience.
Comment from Hotel Management
May 9, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Dear Guest, I am sorry to hear that your stay with us was less than satisfactory. Even though we are in the midst of a major renovation, we are still trying to keep the guest experience positive. As you may have noticed, we have brand new guest rooms and will soon have all new public areas.
2 out of 5
by A verified traveler

Bad room

Posted Apr 28, 2017
Our room did not have a sink in the bathroom/shower. I never stayed in a room like that before. The sink was right by the door when you walked in. Not convenient or healthy at all! I was told all the rooms were like that. Check the next time you book a Best Western ....I will
Comment from Hotel Management
May 1, 2017 by Best Western Galleria Inn & Suites, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Nice for the price

Posted Apr 21, 2017
Big semi comfy bed. I liked that the sink was outside of the bathroom. Nice tv. Comfortable room size.
Comment from Hotel Management
May 1, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for your 4 out of 5 stars as well as your compliments, we look forward to having you as our guest in the future !!
3 out of 5
by A verified traveler

Posted Apr 20, 2017 on Hotels
If you don't like highway noise make sure you ask for the larger floorplan rooms. Otherwise, the traffic noise from I-40 is within 500 feet of your window. The wall-mounted AC, while effective at cooling, also adds to tne noise. The bathroom is sized for skinny people.
Comment from Hotel Management
May 1, 2017
I do apologize, but hope that you will give us another chance in the future !!
4 out of 5
by Pastor Gerald L

Comfortable

Posted Apr 8, 2017 on Hotels
It's was comfortable and services were respectable. The Breakfast Bar was good. The parking could have been larger. Accessibility was alright. The level of quality in aesthetics were not comparable to the name of property (Galleria). Overall, it was a good stay. G Smith, Beaumont TX
Comment from Hotel Management
May 1, 2017
Thank You fir your nice comments !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017 on Orbitz
Leisure trip. Went to see my stepson. Enjoyed being in Memphis and the good food.
Comment from Hotel Management
Apr 4, 2017 by Best Western Galleria Inn & Suites, Hotel Management
We are happy that you enjoyed your stay, and look forward to seeing you again the next time you come to town !!