Ratings based on 135 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

It's just old and

Posted Jan 16, 2017
Pros: The breakfast food was nice.
Cons: I guess finish the renovations and it would be nicer. Maybe tell someone they are getting the handicapped accessible room.
I guess I'm just used to staying in more renovated hotels. The bed was hard, the room was old, and the lobby set up was poor for breakfast. With the draft from the door, it was freezing.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank you for your feedback, as well as the compliments about breakfast. We do apologize for not fully exceeding your expectations during your stay. we are currently going through renovations, we do hope that you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

easy access from I-40. Restaurants walkable.

Posted Jan 13, 2017
Met by very friendly staff. Good hotel vibe. Clean. Comfortable. Good quality Coffee offered all night
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You very much for taking the time to tell us about your experience at our property ! We look forward to having you as our guest again soon. Thank You for choosing to stay with people who care !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Garland, TX

At least 4 star rating.

Posted Jan 11, 2017
Pros: Super value. BEST best western visited.
Cons: Be sure to turn down air/heat blower speed to reduce noise.
Location: Close to shopping and restaurants. Adjacent to I40.
5th floor king room with separate sitting area including second HD tv. Very clean large room. Good hot breakfast. 5 mb/sec good quality wifi. GREAT value. Will return again when in area.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

convenient location

Posted Jan 4, 2017
Location: Several restaurants and stores are nearby.
Staff helpful and pleasant.For, example, cheerfully made a fresh pot of coffee as we were preparing to leave on an early flight.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You for your feedback, and the very nice compliments !! we thank you for being our guest and look forward to having you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Convenient easy access to major highways.

Posted Dec 26, 2016
Nice stay, comfortable for the rate paid. Nice staff members
Comment from Hotel Management
Dec 29, 2016 by BW Galleria, Hotel Management
Thank you for your feedback, we hope that you will stay with us the next time you come to Memphis.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Pleasant staff, clean room.

Posted Dec 15, 2016
Cons: Duvet type bedding.
Very polite and responsive staff. Room was clean and the morning breakfast was very good.
Comment from Hotel Management
Dec 29, 2016 by BW Galleria, Hotel Management
I do apologize for the delay in my response, We do appreciate your compliments, We do hope that you will choose to stay with us again in the future.
5 out of 5
by A verified traveler

Posted Nov 24, 2016
We stayed for a week. Everyone was friendly, polite and helpful. We will most likely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

2 day stay

Posted Nov 23, 2016
Everything was great except parking. They were remodeling during our stay. Mamie at the front desk is great. Very nice and helpful.
1 out of 5
by A verified traveler from US

Next to a noisy highway, no amenities.

Posted Nov 22, 2016
First night started out with a broken toilet. Woken up at 6am by maintenance the next morning. Highway noise all night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Close to the freeway.

Posted Nov 11, 2016
The check in and out was quick and easy. My room was very clean. It is close to the freeway but it was very quiet.