Ratings based on 570 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Florence, AL

Nice location and hotel.

Posted May 14, 2017
We enjoyed our stay. Beds were very comfortable and the extra twin bed accommodated all 5 of us perfectly.
Comment from Hotel Management
May 22, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for your 4 out of 5 rating, we are happy that we could accommodate your family. We hope to see you all again soon !!
1 out of 5
by A verified traveler

Super musty smell, unpleasant conditions.

Posted May 5, 2017
Easy access to highway, but not a great experience.
Comment from Hotel Management
May 9, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Dear Guest, I am sorry to hear that your stay with us was less than satisfactory. Even though we are in the midst of a major renovation, we are still trying to keep the guest experience positive. As you may have noticed, we have brand new guest rooms and will soon have all new public areas.
2 out of 5
by A verified traveler

Bad room

Posted Apr 28, 2017
Our room did not have a sink in the bathroom/shower. I never stayed in a room like that before. The sink was right by the door when you walked in. Not convenient or healthy at all! I was told all the rooms were like that. Check the next time you book a Best Western ....I will
Comment from Hotel Management
May 1, 2017 by Best Western Galleria Inn & Suites, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Nice for the price

Posted Apr 21, 2017
Big semi comfy bed. I liked that the sink was outside of the bathroom. Nice tv. Comfortable room size.
Comment from Hotel Management
May 1, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for your 4 out of 5 stars as well as your compliments, we look forward to having you as our guest in the future !!
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Posted Feb 21, 2017
Great experience, even other hotel residents were polite to us. The bed was the best: Peter left it all in tact.
Comment from Hotel Management
Feb 21, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for the FIVE stars as well as the nice compliments, we hope to see you again soon !!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
It was okay. Friendly staff. Comfortable stay. A few upgrades needed but that didnt affect anything.
Comment from Hotel Management
Feb 21, 2017 by Best Western Galleria Inn & Suites, Hotel Management
Thank You for telling us about your stay, we look forward to having you as our guest in the future. We are currently in the middle of renovations. We hope to see you soon !!
3 out of 5
by Sara

Clean, not secure parking lot

Posted Jan 27, 2017 on Hotels
The staff was wonderful. Ms Kay was a total doll. Our room was clean and so was the entire hotel. Only issue I had with the room was the noise from the highway. It was kind of ridiculous. The parking lot is not secure either. Our vehicle was broken into and we had personal belongings stolen. All we got was an apology. We were parked right by the front door. If you stay here, leave NOTHING in your vehicle.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Sara--I am sorry to hear that you found the Interstate noise a bit overwhelming. We have many different types of rooms situated near and away from the highway, and I am sorry that we did not offer to move you to another side. As for your vehicle break-in, we do have security and have been using them for several years as are all area hotel properties. Please call me at your earliest convenience so we can discuss the incident as our general protocol is to offer assistance to any guest in a situation. Thank you also for reviewing your stay and providing honest feedback.
4 out of 5
by A verified traveler

Nice place

Posted Jan 17, 2017 on Hotels
Nice hotel good service doesn't have a kitchenette just microwave and dorm frig. The road into the hotel needs to be fixed lots of potholes. Breakfast is pretty good food for quick breakfast
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for the four star review, we do hope that you will choose to stay with us the next time you travel to Memphis !! Thank you once again.
2 out of 5
by A verified traveler

It's just old and

Posted Jan 16, 2017
Pros: The breakfast food was nice.
Cons: I guess finish the renovations and it would be nicer. Maybe tell someone they are getting the handicapped accessible room.
I guess I'm just used to staying in more renovated hotels. The bed was hard, the room was old, and the lobby set up was poor for breakfast. With the draft from the door, it was freezing.
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank you for your feedback, as well as the compliments about breakfast. We do apologize for not fully exceeding your expectations during your stay. we are currently going through renovations, we do hope that you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

easy access from I-40. Restaurants walkable.

Posted Jan 13, 2017
Met by very friendly staff. Good hotel vibe. Clean. Comfortable. Good quality Coffee offered all night
Comment from Hotel Management
Jan 19, 2017 by BW Galleria, Hotel Management
Thank You very much for taking the time to tell us about your experience at our property ! We look forward to having you as our guest again soon. Thank You for choosing to stay with people who care !!