Front of property - evening/night

Reviews of Big Cypress Lodge

5 out of 5
Big Cypress Lodge
1 Bass Pro Drive, Memphis, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 986 out of 1312 reviews" "
Rating 8 - Good. 167 out of 1312 reviews" "
Rating 6 - Okay. 75 out of 1312 reviews" "
Rating 4 - Poor. 44 out of 1312 reviews" "
Rating 2 - Terrible. 40 out of 1312 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not leave the property. We brought our children and stayed one night in the Fly Fishing Lodge. We enjoyed the space in the room and loved the deck area for just hanging out, though it was very dimly lit and difficult to see to play a game or anything out there. Our only complaint is the lack of food options available after 7 pm a Sunday evening. We finally were able to order room service and it worked out fine, but it took a bit to navigate the process and get the food ordered. Overall, I recommend staying here. It is quite a fun experience for kids!
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 28, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel especially for outdoor enthusiasts. Imagine luxury in the room while staying at Bass Pro Shop.
Stayed 3 nights in Mar 2024
Response from Big Cypress Lodge on Mar 28, 2024
Thank you for choosing to stay at Big Cypress Lodge, and for taking the time to leave a detailed review.

10/10 Excellent

Cory, st. louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 28, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
The lodge is an awesome place to stay! From the shower to jets in the tub! Oh and that balcony tops it off! The massive beams thru out are eye catching! Only thing we had an issue with is one of the sinks in bathroom was slow draining. Not a game changer!
Stayed 2 nights in Mar 2024
Response from Big Cypress Lodge on Mar 27, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

2/10 Terrible

Scott

Traveled with family
Liked: Amenities, property conditions & facilities
This was by far the worst experience I have ever had while traveling. It was so bad, my family and I packed up and left in the middle of the night. I will start with the 4:00 PM check in time, that is ridiculously late in the day to check into a hotel. We tried to check in at 2:00 and they told us our room is almost ready and they will call us when it is ready, we never got a call. We waited until 4:00 PM, check in desk was very professional. The facility was clean and beautiful. We loved the atmosphere and the room was very clean. However, we booked that room because of the 24 hour gym access, which the check in desk confirmed it was 24 hours. However, when we tried to enter the gym around 3:00 AM, it would not allow us access, we tried three different room keys. Room service was an absolute joke. I tried to order two pizzas and they told me I would need to go to the restaurant downstairs and get it myself. That is fine, I had no problem doing that. However, once I ordered, we waited for over an hour. I went back and looked into the kitchen and most everyone was standing around on their cell phones. I asked for the manager and told her they refused us room service and we have been waiting for two pizzas for over an hour. She did apologize and offered us free breakfast for the next day. The cable reception in our room was terrible so we were not even able to watch television at all. I have to say each person we dealt with was great. They were just severely understaffed.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 27, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and improvement.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very fun decor and location. Waited 1.5 hours for our food order. All restaurants closed at 7pm and only 1 poor girl on duty for bar food and room service during spring break! Tried to talk to manager at check out. They seemed to have plenty of time to shoot the breeze with 2 employees, but never came out of his/her office to talk to me. Had to leave to make my appointment.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 27, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and for improvement.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the atmosphere…. The view is awesome. Room makes us comeback every time. Only negative this time was it was a little loud once everything was closed. There were kids running around in the hall.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 27, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and drinks are over priced
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 24, 2024
Thank you for staying with us and for taking the time to submit a review. We hope to see you again soon!

10/10 Excellent

Nicole Nichols

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely amazing ! I recommend anyone with kids or even if you want a romantic night away to check out this place
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 22, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and helpful
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 22, 2024
Thank you for visiting and for your feedback, Susan.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect family getaway
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 19, 2024
Thank you for staying with us and for taking the time to submit a wonderful review. We hope to see you again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 20, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

6/10 Okay

Micah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Would have been a 5 star if telephones and televisions worked:(
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 19, 2024
Thank you for staying with us and for taking the time to submit a review. We will pass your comments along to our Operations Team.

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 16, 2024
Thank you for choosing to stay at Big Cypress Lodge, and for taking the time to leave a detailed review.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 19, 2024
Thank you for staying with us and for taking the time to submit a wonderful review. We hope to see you again soon!

10/10 Excellent

Joshua, Murphy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and fun…
Stayed 2 nights in Dec 2023
Response from Big Cypress Lodge on Mar 16, 2024
Thank you for staying with us and for taking the time to leave these wonderful compliments. We hope to welcome you back again soon!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 15, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Terri

Liked: Cleanliness
The most original and creative place we've ever stayed.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 14, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! The only part that is rough is if you stay on the far side away from the elevators…prepare for a hike
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 14, 2024
Thank you for choosing to stay at Big Cyress Lodge, and for taking the time to leave a detailed review.

10/10 Excellent

Carol, LaFayette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so fun to stay there ! It’s unique and just different!
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 16, 2024
Thank you for choosing to stay at Big Cypress Lodge, and for taking the time to leave a detailed review.

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice hotel stay! However the balcony off of the room was very warm and muggy! So didn’t stay out there to long other then to take a few pictures of the inside of the pyramid! Would have been nice to stay out on the balcony and listen to the water fall after the store closed!
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 14, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me tell you something. This has to be the MOST AMAZING place I have ever stayed. I was blown away. I can’t wait to go back ❤️
Stayed 2 nights in Mar 2024
Response from Big Cypress Lodge on Mar 11, 2024
Thank you for staying with us and for your kind words. We hope to see you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, awesome property!
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 11, 2024
Thank you for staying with us and for taking the time to write this wonderful review! We hope to see you again soon.

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service
I enjoyed my stay,; unusual and creative but quite expensive.
Stayed 1 night in Mar 2024
Response from Big Cypress Lodge on Mar 11, 2024
Thank you for staying with us and for taking the time to share your feedback! We hope to see you again soon.

10/10 Excellent

Calvin

Stayed 2 nights in Mar 2024
Response from Big Cypress Lodge on Mar 24, 2024
Thank you for staying with us and for taking the time to submit a review. We hope to see you again soon!

10/10 Excellent

Sherry

Stayed 2 nights in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 Good

Angelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed the sky high elevator and the observation deck. We ate at wahlburgers and got some bowling done at fish bowl. The shuttle was very nice to the FedExForum. The room was nice and quiet!
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 24, 2024
Thank you for the detailed review. We're happy to hear you enjoyed your stay at Big Cypress Lodge. We look forward to you visiting again!

6/10 Okay

Denise, Cairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The over look of the Mississippi River Also the Bass Pro Shop
Stayed 2 nights in Feb 2024
Response from Big Cypress Lodge on Feb 22, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and for improvement.

8/10 Good

Megan

Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was fabulous. Dinning was delicious. Definitely a trip for the family.
Stayed 2 nights in Feb 2024
Response from Big Cypress Lodge on Feb 21, 2024
We are so glad to hear that you and your family enjoyed your stay at Big Cypress! Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick getaway!
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 21, 2024
Thank you for staying with us and for taking the time to submit this wonderful review. We hope to see you again soon!

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 21, 2024
Thank you for staying with us and for taking the time to submit this wonderful review. We hope to see you again soon!

2/10 Terrible

Bryan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Tv didn’t work had to plug it in. Went to turn on shower and it fell off in my hand.
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 21, 2024
Thank you for staying with us and for taking the time to share your feedback. Your comments will be passed along to our Operations Team.

2/10 Terrible

Elizabeth

Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for staying with us and for taking the time to leave a review.

10/10 Excellent

Kameron

Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

6/10 Okay

Danny

Liked: Cleanliness
Disliked: Staff & service
The valet parking sucks not one time was a person there to help or assist …..
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 17, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and for improvement.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Enitricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 14, 2024
Thank you for visiting and for your feedback, Enitricia!

10/10 Excellent

Heike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing. The shower and tub were great. Really enjoyed our stay and the room was worth every penny. The restaurants on the other hand were just ok, if you're going to charge those kinds of prices for food, it needs to be much better. So, definitely stay there, but save your money and eat somewhere else.
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 14, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and for improvement.

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Supergirl127t

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cozy and lovely atmosphere at big cypress, truly as advertised and more
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 14, 2024
We are humbled by your kind review and so happy to hear that we exceeded your expectations. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 14, 2024
Thank you for staying with us and for taking the time to submit a review. We are happy to hear that you enjoyed your stay and we look forward to your next visit!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing! Miss Jackie, Miss Alicia and Mr Jeffrey did not disappoint with the shuttle service! The room was large and the bathroom had excellent water pressure.
Stayed 2 nights in Feb 2024
Response from Big Cypress Lodge on Feb 14, 2024
We are humbled by your review and your compliments of Jackie, Alicia and Jeffrey. We will send your kind words along to our Operations Team. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Shawn

Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Mar 21, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Karen S

Stayed 2 nights in Jan 2024
Response from Big Cypress Lodge on Mar 20, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

6/10 Okay

Tieranee

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is nice but I wasn’t a big fan of the deer and duck hanging in the wall in the room. I found dog hair on my bed and the manger fixed my problem quickly. The bathrooms are nice and I enjoyed the complementary snacks. If you enjoy the outdoors and hunting this hotel is for you but if you don’t you may want to look else where.
Stayed 2 nights in Feb 2024
Response from Big Cypress Lodge on Feb 6, 2024
We appreciate you taking the time to submit a detailed review. Thank you for staying with us!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Big Cypress Lodge on Feb 6, 2024
We appreciate your kind review and thank you for staying with us. We hope to see you again soon!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is gorgeous. We loved the accommodations and would definitely stay again. However, be sure to call and speak to the actual hotel before your stay regarding facility hours. Due to incorrect website hours, and information provided but the hotel virtual assistant that texts guests for help throughout the stay, we were limited on being able to fully enjoy everything because we found out everything closed at 8pm for the winter. Had we known, we would have been able to plan better.
Stayed 1 night in Jan 2024
Response from Big Cypress Lodge on Feb 2, 2024
Thank you for bringing your experience to our attention. Please know we do share this feedback with our Operations Team for further review and for improvement.

8/10 Good

INNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Big Cypress Lodge on Mar 20, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Raymond, Bismarck

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Big Cypress Lodge on Feb 1, 2024
Thank you for taking the time to leave a review. We hope to see you again soon!