Ratings based on 759 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Close to Mud Island and Beale Street.

Posted Jul 5, 2017
WiFi was spotty, but overall great experience.Great pool. Great breakfast. .
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel and for being a CP member. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Michael Krupp General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 29, 2017
Convenient location; courteous, helpful staff. Recorded our room number so we can request it when we return to Memphis.
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincerely, Michael Krupp
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location for the price.

Posted Jun 1, 2017
Could walk to most tourist attractions. Breakfast was nice. Staff were friendly. Room was fairly nice, but the bathroom is very small. Didn't have cable for over half of our stay and the pool could use additional cleaning. Having a room right above the both pools wasn't ideal because of the late night partying, loud music, and inappropriate actions my children were exposed to.
Comment from Hotel Management
Jun 14, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you for writing a review and bringing your concerns to our attention. We are sorry to hear that your stay at our establishment did not meet your expectations in certain areas. Rest assured our team is doing everything possible to create an enjoyable experience for each of our guests. Thank You, Michael Krupp General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mud Island

Posted May 3, 2017
Pros: Breakfast was nice. Eggs, bacon,sausage, oatmeal, fruit.
Cons: I read about thin walls, In my room the walls were not the problem;it seemed like the door itself was thin.
Location: Beale Street about 8 blocks away. Seems like area is trying to rebuild. One block has restaurants and people, the next seems desolate.
Room was a nice, larger corner room. Clean room and lobby. Staff friendly and helpful. There was a problem with our tv and they had to call someone in to replace it. Gentleman came and replaced it and was friendly not annoyed. Fire Museum up the street was a great find. Graceland and Sun Studio great too!
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to our hotel a review. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create a unique experience for each of our guests. We hope to see you again soon! Sincerely, Michael Krupp General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Economical say in Nashville

Posted Apr 26, 2017
Pros: Very comfortable room, good selection for breakfast items.
Close to attractions, 15 minutes to downtown (by car). Hint. . . If going downtown to lower broadway, Ryman Theater, etc., park in the downtown library parking lot and walk three blocks to Broadway and all the action. If after 5:00 pm, it's only $8.00 for the evening.
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Dear Jay, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Sincerely, Michael Krupp General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it all, service, breakfast, cleanliness

Posted Apr 26, 2017
Pros: Loved it all, service, breakfast, cleanliness
Cons: No
Location: Close to everything
Loved it all, service, breakfast, cleanliness, location, [people, wifi
Comment from Hotel Management
Jun 14, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to seeing you again Kind Regards, Michael Krupp General Manager .
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Posted Apr 18, 2017
Excellent service and very friendly staff. Nice location and good river view
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Dear Nash, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Sincerely, Michael Krupp General Manager
5 out of 5
by A verified traveler

Posted Apr 16, 2017 on Hotels
Great hotel. Good price for downtown. We had a nice view or the river.
Comment from Hotel Management
Jun 14, 2017 by Michael, Hotel Management
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Sincerely, Michael Krupp General Manager
5 out of 5
by GLENDA

Great stop on our road trip

Posted Apr 14, 2017 on Hotels
The hotel was in a great location and the staff was very accommodating. We had a wonderful time.
5 out of 5
by Melanie

Posted Apr 12, 2017 on Hotels
The hotel is very accessible and area was safe. Staff was super friendly and hotel and room both clean and welcoming. Breakfast in line with what you would expect - nothing special but fine. Stayed overnight for concert at Fed Ex Forum and walked to venue. Felt safe and enjoyed downtown. Will definitely stay there again.