Nice hotel w/ accommodating staff missed the mark
Posted Jun 27, 2016 on Hotels
We chose this hotel for an overnight stay with our boys mainly for them to use the indoor pool. Unfortunately, the indoor pool is not heated and we were advised by another guest that they do not heat their indoor pool. The was was freezing. The room was nice, but when we requested additional towels we were made to bring the dirty towels to the lobby before we could receive them. Also, there may be a need for an additional breakfast person for the complimentary breakfast. The lady was sweet, but stressed by trying to manage it all. When checking out, we were not giving a receipt due to booking with a third party. I have never had this happen at any other hotel no matter how the room was booked.