2/10 Terrible
Erika
Mar 20, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
First off. This was the worst vacation experience ever. From my check in with Tiffany Henderson to the non communication of my issues with management. I can not believe this hotel is still standing. We booked eight rooms and every room had an issue. I’m a neat freak however I can bend a bit. From not having heat in my 83 year old uncles room was the last straw. He just had open heart surgery 7 months ago and this had me livid the lack of response we have received. I called this morning and apparently the manager was too busy to take my call. At first I was willing to take a minimum refund, now I demand a full refund. I have never experienced a vacation with my family like this. It is also embarrassing since they always trust my selections in hotels since I am in this industry. Well I dropped the ball. I simply asked for $100 credit and apologies to my elderly grandmother and uncle. I received nothing. The ceiling in my room 401 was disgusting. All the furniture needs to be thrown out. In fact just close the entire hotel it is a disgrace just in an amazing location.
Erika
Stayed 2 nights in Mar 2023