I used to stay here back when it was a Courtyard, and I’ve always appreciated the location and overall sense of safety. However, during my most recent visit under the new ownership, I had several strange and uncomfortable experiences that will keep me from returning.
Check-in was my first red flag. There’s a $100 deposit, and I was told it had to be in cash. I’ve never stayed at a hotel that preferred cash for a deposit, and when I asked to put it on my card, they said it would take three weeks to get it back. I ended up having to leave and find an ATM. When I asked for a receipt for the cash deposit, I was met with attitude and told they couldn’t provide one unless I used my card—again, something I’ve never encountered at any hotel.
Upon checkout, things got even stranger. The staff member went to inspect the room and returned with a box of cigarettes and a lighter, saying she found them on the nightstand. Neither my boyfriend nor I smoke, so it felt suspicious, almost as if it was planted to justify keeping the deposit. Thankfully, I did get my money back, but the situation left me extremely uncomfortable.
Aside from the deposit issues, the stay itself was fine—breakfast was good, and the bed was comfortable. Some amenities, like the gym, could use attention.
Overall, the deposit policy and the way it was handled were enough for me to decide I won’t be returning.
Also checkout states noon on Expedia. However, the hotel stated it was 11:00AM. It would be great to update this