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Reviews of Courtyard by Marriott Downtown Memphis

3 out of 5
Courtyard by Marriott Downtown Memphis
75 Jefferson Ave, Memphis, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 887 reviews" "
Rating 8 - Good. 296 out of 887 reviews" "
Rating 6 - Okay. 85 out of 887 reviews" "
Rating 4 - Poor. 27 out of 887 reviews" "
Rating 2 - Terrible. 32 out of 887 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Stayed 3 nights in Mar 2024
Response from LD on Apr 1, 2024
Greetings Kathryn! Thank your for the perfect score; I am happy you enjoyed your stay. I hope to see you again, safe travels!

2/10 Terrible

Dylan

Stayed 1 night in Mar 2024

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the room and balcony. Bed was a little hard but ok.
Stayed 2 nights in Mar 2024
Response from LD on Mar 21, 2024
Hi Dennis, I'm glad you enjoyed our balcony room. Those are a nice touch when needing a breath of fresh air. Thank you for choosing our hotel, safe travels!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LD on Mar 21, 2024
Hello Angela We appreciate your stay. We look forward to seeing you again, safe travels!

8/10 Good

Victoria

Traveled with family
Liked: Property conditions & facilities
Good location, easy to walk everywhere
Stayed 2 nights in Mar 2024
Response from LD on Mar 21, 2024
Hello Victoria - I am glad you found our location perfect for your stay. We hope you will visit again, safe travels!

10/10 Excellent

Mickey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Mar 2024
Response from LD on Mar 16, 2024
Hello MIckey, thank you for staying with us! Please visit again, safe travels.

8/10 Good

Krissy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LD on Feb 19, 2024
Thank you Krissy for choosing our hotel. We are happy you enjoyed your stay, please come again and we wish you safe travels!

10/10 Excellent

Christy, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, their Hot Tub is clean and just the right temperature! The staff are friendly and the Bistro Breakfast GF Loaded Tots, Delicious 😋
Stayed 1 night in Feb 2024
Response from LD on Feb 15, 2024
Hello Christy! Thanks for the great feedback, I am happy you had a perfect stay. I must admit the loaded tots are one of my favorites as well, so glad you enjoyed them. Please visit again, safe travels!

10/10 Excellent

Moesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LD on Jan 15, 2024
Good afternoon Moesha, thank you for staying with us. I am happy you had a perfect stay, we hope to have the opportunity to serve you again soon, safe travels!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from LD on Jan 8, 2024
Hello ThomasThank you for choosing our hotel. I am glad you found our location convenient; I hope you were able to take in some of the sights in downtown Memphis such as historic Beale Street and the National Civil Rights museum etc. We appreciate your feedback and hope to see you again soon..

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LD on Feb 9, 2024
Thank you Sandra for staying with us. We hope to have the opportunity to serve you again. Safe travels!

4/10 Poor

Jeff

Stayed 1 night in Dec 2023
Response from LD on Jan 8, 2024
Good afternoon JeffI am sorry your stay wasn't perfect. Our staff works hard to ensure our guest experience exceeds their expectations. However, if you did experience an issue during your stay the management staff welcomes all feedback and any opportunity to address your concern. I hope to hear from you, thank you for staying with us.

8/10 Good

Jose

Stayed 1 night in Dec 2023
Response from LD on Jan 7, 2024
Hello Jose,Thank you for choosing our hotel, we appreciate your feedback and hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LD on Nov 25, 2023
Greeting Joe, we appreciate your feedback. Thank you for sharing your perfect experience at our hotel. We hope to see you again, Happy Holidays!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LD on Nov 19, 2023
Greetings Robert! Thank you for staying with us, we appreciate your feedback. I am happy you enjoyed your stay and hope you had an opportunity to visit our downtown attractions. We hope to see you again soon!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LD on Nov 16, 2023
Hello Kelsey, I really appreciate you taking time to rate your experience. Until next time, I wish you and yours Happy Holidays and safe travels!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from ld on Nov 13, 2023
Greeting Valerie!!! Thank you for staying with us, we are so very happy you enjoyed everything about your stay. We appreciate you and wish you safe travels!

8/10 Good

Christine

Liked: Property conditions & facilities, room comfort
A sad experience
It’s obvious that this could be a really high end beautiful hotel, or maybe was before. The design of the hotel is amazing. I was lucky enough to have the 6th floor corner balcony room; if I went out on the balcony I could see pretty far up and down Main St., watched the trolleys and could see the bridge lit up at night. The furniture in my room was even upscale, but things were dusty and not quite clean. I felt I had to clean the room myself before I could relax. I was in Memphis to see a concert at the Forum. I was scared navigating Memphis at night. I’m very saddened by this. It caused me to do no other sightseeing on this trip. And it’s highly unlikely that I will ever go back to Memphis. I just felt unsafe.
Pictures of the Elvis statue on Beale Street that I took on my way out of Memphis.
Stayed 3 nights in Oct 2023
Response from ld on Nov 9, 2023
Hello Christine Thank you for staying with us, I'm sorry to hear you didn't see any of the many sights our city has to offer. I sincerely apologize your room wasn't cleaned to your satisfaction, we would have welcomed the opportunity to address your concern in house. However, I've shared your comments with our housekeeping leadership team. We appreciate your feedback, safe travels!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the food server ,and th food
Stayed 1 night in Nov 2023
Response from ld on Nov 9, 2023
Thank you Helen, we appreciate your feedback and I am glad you enjoyed our BISTRO, safe travels!

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 5 nights in Nov 2023
Response from ld on Nov 6, 2023
Thank you for choosing our hotel. We hope you visit again, safe travels Eugene!

6/10 Okay

Carolyn

Stayed 2 nights in Nov 2023
Response from ld on Nov 30, 2023
Hello Carolyn - Thanks for staying with us, we appreciate all guest feedback as we continue to seek ways to improve our guest experience. We hope you will visit again. Happy Holidays!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great place to stay. Nice accomodations right on the trolley line to Beale or the Pinch.
Stayed 2 nights in Nov 2023
Response from LD on Nov 5, 2023
Hello there! I received your excellent review of your stay at our property, I appreciate you taking the time to share; I am glad you found our location convenient , we are in Downtown Memphis, on the trolley line 6 blocks from historic Beale Street. I hope you visit us again soon, safe travels!

10/10 Excellent

Ronald

Traveled with family
Stayed 1 night in Oct 2023
Response from ld on Nov 3, 2023
Greetings RonaldThank you for choosing our hotel; we are happy you enjoyed your stay. We look forward to your next visit, safe travels!

4/10 Poor

Alicia

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from LD on Oct 30, 2023
Hello Alicia- Thank you for your review, I'm sorry to see your stay wasn't what you expected. Our management staff welcomes the opportunity to address any concerns you may have as we continue efforts to improve our guest experience. Thank you for choosing our hotel, safe travels!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, whatsoever! Room was clean, spacious, and staff was extremely courteous.
Stayed 1 night in Oct 2023
Response from LD on Oct 29, 2023
Hello ChristopherThank you for taking the time to share your experience. We welcome our guest comments and I am happy your stay was excellent. Please visit again soon!

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Absolutely awesome hotel customer service was impeccable. Will definitely stay again. Highly recommended. About a 15 minute walk to FedEx form.
Stayed 2 nights in Oct 2023
Response from ld on Oct 29, 2023
Wow! Thank you Dale, we appreciate the positive feedback ! look forward to sharing it with our team. I am thrilled you enjoyed your experience. We look forward to the next visit. Safe travels!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was great. The convenience of the bar and the bistro was an added plus. It perfectly located near the Mississippi River bridge and close to so many other great places. The staff was friendly and welcoming.
Stayed 1 night in Oct 2023
Response from LD on Oct 19, 2023
Hello ErikaWe certainly appreciate you staying at our hotel and sharing your excellent experience. We look forward to you next visit, safe travels!

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ld on Oct 15, 2023
Hello DawnThanks for choosing our hotel, I'm glad you had an excellent stay. We wish you safe travels!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service
Great staff,felt very welcome. Comfortable and in a quiet area
Stayed 2 nights in Oct 2023
Response from LD on Oct 12, 2023
Good morning JohnI am happy you enjoyed your stay and I look forward to sharing your comments with our staff, thank you for choosing our hotel. Please visit again, safe travels!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, helpful and genuinely nice. Customer service was excellent.
Stayed 1 night in Oct 2023
Response from LD on Oct 9, 2023
Amanda, we greatly appreciate your review. Thank you for taking time to rate your excellent stay! I am looking forward to sharing your comments with our staff. We hope you will visit again, safe travels!

6/10 Okay

Elizabeth

Traveled with group
Elevator broken actually got stuck inside for 10 minutes. Room service awful. Did a half service job cleaning. Disnt leave clean towels or cups or wipe down anything. Staff was nice area very unsecured door unlocked non guests coming in and using facility. Actual lady of the night in elevator looking for her client.
Stayed 3 nights in Sep 2023
Response from LD on Oct 1, 2023
Hi Elizabeth, we appreciate your feedback. I am sorry your stay wasn't perfect, we will take this opportunity to revisit existing guidelines and continue to work on our guest experience. Safe travels!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott Fan
Staff were exceptionally friendly. Only complaint I had was with one of the elevators which lurched and displayed an "Out Of Service" message between floors 5 & 6 the door eventually opening on 5 (I was going to 6). I spent the rest of my stay using the stairs. I am a long time fan of Marriott properties.
Stayed 2 nights in Sep 2023
Response from LD on Oct 1, 2023
Hello Raymond, thank you for sharing your experience. I really appreciate your patience and understanding. Thank you for your loyalty to the Marriott brand, safe travels and please visit again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The view and walking distance from the convention center
Stayed 3 nights in Sep 2023
Response from LD on Sep 23, 2023
Good afternoon Michael, our hotel is walking distance to the Convention Center, approximately 4 blocks. I am glad you found our location worked well for you. Thank you for staying with us.

8/10 Good

Ronnie

Stayed 2 nights in Sep 2023
Response from LD on Sep 24, 2023
Good morning RonnieThank you for choosing our hotel for your stay. I am happy your experience was a good one. Please visit again soon, safe travels!

10/10 Excellent

J Major

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay....
Always a great stay and great staff!
Stayed 1 night in Sep 2023
Response from LD on Sep 21, 2023
Thank you J Major for staying with us . I am glad you enjoyed your stay, please visit again soon!

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located near Beale Street and the walk to and from was safe, well lit, and had a lot of great shops. we even walked the riverwalk on the way to Beale street. It was beautiful. The room was spacious and clean. The staff was friendly and very helpful. The breakfast was delicious. The valet parking was convenient and my car we not damaged. The only thing keeping this from being a 5 star review would be that the tiles around the hot tub (on the 2nd floor) were very unstable and wabled when you walked on them making you feel very unsure of walking on them to get into and out of the hot tub. (which was amazing otherwise) Also, the entrance to the parking was blocked when we arrived and no signs telling us how to navigate the 1 way streets and get to an alternative entrance were posted anywhere. I understand building maintenance is needed and would not have affected my review otherwise. All in all I would highly recommend this property!
Stayed 1 night in Sep 2023
Response from LD on Sep 21, 2023
Hello Shawn, thank you for staying with us. We appreciate your feedback. I will share your comments with our maintenance team regarding the patio tiles. I am glad to learn you enjoyed your experience and our staff. We hope to see you again very soon, safe travels!

10/10 Excellent

Troy, Raiford

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean, quiet, and safe. The staff was very nice and responsive. The breakfast was excellent. Would definitely stay again and recommend this hotel.
Stayed 3 nights in Sep 2023
Response from LD on Sep 18, 2023
Hello Troy We appreciate the excellent feedback and look forward to you next stay, safe travels!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from LD on Sep 21, 2023
Thank you Lillian for choosing our hotel, I am happy your stay was perfect; we appreciate the great scoring. I hope to see you again soon, safe travels!

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend!
Very nice and professional staff. The service was impeccable. The rooms were clean, the front desk were extremely nice and efficient. The restaurant breakfast was awesome and the Starbucks coffee was right in time. Thank you for a wonderful stay. We will be back!
Stayed 2 nights in Sep 2023
Response from LD on Sep 14, 2023
Great to hear from you Vanessa! Thank you for your feedback, our staff was excited to learn your stay was perfect, we look forward to your next visit, safe travels!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023
Response from LD on Sep 9, 2023
Thanks Marlene! We appreciate the feedback, please visit again soon.

8/10 Good

Deana

Stayed 2 nights in Aug 2023
Response from LD on Sep 1, 2023
Hello Deana, We enjoyed having you stay with us. We look forward to your next visit. Thank you!

10/10 Excellent

Mariela

Stayed 1 night in Aug 2023
Response from LD on Sep 18, 2023
Greetings Mariela! Thank you for staying with us, we are happy you enjoyed everything. Please visit again!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, desk staff was very friendly and helpful. Hotel looked clean and well-maintained. Parking around the area was not very convenient and area in general did not feel especially safe, but that isn’t the hotel’s fault. Would still recommend this hotel overall!
Stayed 2 nights in Aug 2023
Response from LD on Aug 28, 2023
Thank you Stephanie for staying with us. Our staff members work hard to maintain our property and provide great service; I appreciate your acknowledgement. I am happy you enjoyed your stay and hope to see you again soon!

8/10 Good

Deana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LD on Aug 31, 2023
Hello DeanaWe appreciate your feedback and hope to see you again soon. Safe travels!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from LD on Aug 11, 2023
Greeting Darryl on ExpediaI appreciate you choosing our hotel and I'm happy your stay was perfect. We hope to see you again soon. Safe travels!

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff were excellent and courteous and kind. The place us clean and centrally located...if I had to fault it I would say I'd enjoy a free breakfast option instead of paying an excessive amount, but other than that we really enjoye our staym looking forward to returning.
Stayed 1 night in Jul 2023
Response from LD on Jul 12, 2023
Good morning MichaelI appreciate your comments and I'm glad you enjoyed your stay. We look forward to your next visit, safe travels!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from LD on Jul 11, 2023
Good afternoon MelissaThank you for choosing our hotel and we are thrilled you had a great stay. We hope you will visit again, safe travels!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The temperature control in the room wasn't super-responsive. The staff was very polite, helpful and responsive. This hotel is in a great location.
Stayed 2 nights in Jul 2023
Response from LD on Jul 9, 2023
Dear Mark on Hotels.comThank you for staying with us. I appreciate you for taking the time to rate our staff and your stay at our hotel. We hope to see you again, safe travels!

10/10 Excellent

Amber

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything
Stayed 1 night in Jul 2023
Response from LD on Jul 9, 2023
Greetings Amber on Expedia! I am so happy to hear you loved everything during your stay. Our staff works hard to deliver exceptional service to our guests, and I appreciate you acknowledging their efforts. Thank you for choosing our hotel and I wish you safe travels!

10/10 Excellent

Tammy

Stayed 1 night in Jul 2023
Response from LD on Jul 10, 2023
Hello TammyI received your perfect scoring of our hotel; I am excited your stay was perfect! Thank you for choosing the Marriott brand and particularly our hotel. We look forward to your next visit. Safe travels!