Ratings based on 947 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Mar 21, 2017
Very nice hotel. In walking distance to Beale street on a nice day. Has a free shuttle as well that can take you there.
Comment from Hotel Management
Mar 21, 2017 by General Manager , Hotel Management
Jeremy, it was a pleasure to have you as our guest at Crowne Plaza Memphis Downtown. Thanks for highlighting our location and that our shuttle service. We hope to welcome you back very soon for another outstanding stay! Sincerely, Mark Baker, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Great Hotel and the manager was friendly and extremely helpful
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for your fantastic review. We are pleased you stayed at Crowne Plaza Memphis Downtown and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Mark Baker, General Manager
2 out of 5
by A verified traveler from Mississippi

Over priced!! Need some work done to the rooms.

Posted Mar 19, 2017
The staff was very nice but this hotel is over priced for it's condition. The water constantly drip in the tub, the outlets didn't work in the bathroom and to top it all, the cable went out around 10 pm and didn't get fixed until around 9 am the following morning. The gap is the door made us a little uncomfortable. You hear all the noise in the hall due to the door not being tightly closed.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the maintenance issues in your room and even more so for failing to address your concerns promptly. Our team takes pride in delivering outstanding service to all guests, and we are sorry for disappointing you. We appreciate you bringing this to our attention and hope you will choose us next time so we can show you the wonderful hospitality we normally provide. Sincerely, Mark Baker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from tupelo, ms

Family nite

Posted Mar 14, 2017
I must say the staff was amazing upon checking and the amenities were like none other. I'm please to say the renovations was tremendous success.
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Chris, thank you for being our guest at Crowne Plaza Memphis Downtown. It's good to know you enjoyed your newly renovated room and that our associates left you with a good impression of our hotel. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, Mark Baker, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Bday weekend

Posted Mar 7, 2017
Nice hotel but one elevator for guest, maintenance and staff. Not enough towels for two adults in the room.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your birthday weekend. We are glad you enjoyed your overall visit, but we are sorry for not being able to meet all of your expectations. We hope you will give us another chance to welcome you again in the future so we can provide you with a better stay. Sincerely, Mark Baker, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend trip

Posted Feb 21, 2017
It was a smooth check in even though we had a late arrival, the staff was polite but a better chef would make eating their more desirable. The hotel is expensive and very dated for a crown plaza and meals should have been included; at least breakfast. The daily room cleaning was a nice surprise and the shuttle drivers were excellent. I called the hotel prior to the trip to see if I would need to rent a vehicle and was told the shuttle would take us wherever we wanted to go which was not true and was very disappointing
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Mike, thank you for staying at Crowne Plaza Memphis Downtown and for posting the review. We are pleased you enjoyed your overall stay and our housekeeping service. However, I am sorry for the inconvenience you experienced while you were here. We hope you will consider staying with us again when you are back in this area. Sincerely, Mark Baker, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
I was very pleased with the hotel and the shuttle bus was very convenient!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for staying at Crowne Plaza Memphis Downtown and sharing your wonderful review. We are delighted you loved our well-maintained property and our complimentary shuttle service. Thanks again for being our guest, and we hope you will come back to see us the next time you are in Memphis! Sincerely, Mark Baker, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Crowne Plaza

Posted Feb 14, 2017
Pros: Quiet place and friendly staff
Location: Close to downtown and has easy access to tourist sites.
The shuttle service was great and the drivers were courteous and helpful.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
We appreciate your valuable feedback. It’s our pleasure knowing you loved our convenient location and the excellent service provided by our friendly staff, especially our shuttle drivers. Thank you for staying at the Crowne Plaza Memphis Downtown, and we hope to have the opportunity of welcoming you back on a future visit. Sincerely, Mark Baker, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice!

Posted Feb 7, 2017
Pros: Quiet and clean. Beds were comfy. Shuttle was convenient.
Cons: N/a
Location: Downtown Memphis! Close enough to Fed Ex Forum and all the downtown eateries... Plenty to do and in walking distance or use the hotel shuttle...
Hotel was nice, clean, room was comfortable and quiet. Check in and check out was quick and easy. Shuttle took us to dinner and driver was nice and van was clean. Overall enjoyed our stay and would recommend and stay here again!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We appreciate your review of Crowne Plaza Memphis Downtown and for recommending us. We are glad to read you loved your well-kept room, the great service you received from our Front Desk staff and our location which was ideal for your needs. It’s also good to know you liked our shuttle facility and our friendly shuttle drivers. Thank you for being our guest, and we look forward to your return! Sincerely, Mark Baker General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Close to the FedEx forum and Beale Street

Posted Feb 7, 2017
Nice room, lovely staff however not one bit of info in the room. No info on local attractions or hotel menus. We were told we could get room service so a menu would have been handy
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to post a review about your stay at Crowne Plaza Memphis Downtown. We are happy our proximity to Beale Street and FedEx was convenient for your needs, and you also enjoyed your room and our friendly associates. That being said, I appreciate your observation as well as regret our oversight in regard to the concern mentioned. We hope you will make plans to come back to Memphis to visit us again and thank you for being our guest! Sincerely, Mark Baker General Manager