Posted Jan 2, 2017
We had hoped for a nice stay in Memphis, but it just wasn't so.
I had booked this hotel a couple weeks in advance, and had requested a higher floor/quieter room, facing downtown. I let them know that our flight would not be landing until after midnight.
When we arrived, at 1am, our room was not ready. The clerk was very helpful and found us a room, on the second floor. Unfortunately, that's about the same level as/ and facing the freeway, meaning we got to listen to cars driving by all night.
These things alone, weren't horrible. The worst part was the maid service. There were 2 of us, so you'd think they'd refresh the shampoo and conditioner daily. This is not the case. Morning 1, 1 shampoo, 1 conditioner. Morning 2, nothing. I scraped through what was left, my wife did not wash her hair. I made sure to let them know we needed replenishing. We got home later that day and noticed they gave us new products.
Morning 3, we were leaving very early and we're in a bit of a hurry. Jump in the shower and realize they gave us a body wash (for the first time) and a conditioner. Really? I would think it's pretty easy to replenish all products, every day, in every room. Apparently, that is not important here.
There are too many hotels in this area to put yourself through any of this.
As a side note...the majority of the staff we encountered were very courteous.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for commenting about your stay with us. We strive to make your time with us a complete success, and we appreciate your constructive feedback. Having said that, we apologize for your room not ready on your arrival and for the glitches you experienced in regard to our housekeeping service. Your comments have been taken a note of in order to prevent such mistakes going forward. We appreciate your business and hope we will have another occasion to better meet your expectations and provide you with the outstanding stay in every respect.