Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Madison, WI

Idea hotel not far from Beale St.

Posted Aug 31, 2015
Pros: See above
Cons: See above
Location: See above
I really enjoyed the hotel staff (Darrell). He was informative, hospitable and saw to it that the rooms for my family and I were all on the same floor. Looked forward to seeing his face every day during our stay we knew we could count on his resourcefulness. The breakfast at the hotel was yummy and fresh along with the prompt service of our waitress. Lastly, my stay at Crowne Plaza would not have been enjoyable without the free shuttle service talking my family and I two and from Beale St.. The driver (Reginald) was very professional and available within 15 min. of calling him for shuttle services. The only negative I had was the bathrooms did not have any ventilation so room got pretty steamy for two people to a room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
Pros: Great Breakfast & Super Shuttle
Cons: Some of the general workers not friendly
Location: Good location
Great Hotel! Very comfortable. Very Quite. Very close to Cook Convention center.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texarkana TX

Good Hotel, Just What I expected

Posted Aug 27, 2015
Hotel is an older hotel with some updates. Rooms were clean and comfortable. Bathrooms a little small, but no significant problems. Check in took 20 minutes as there was only one person checking in 3 groups of people at the same time. Another staff member came to help (off his break) after we finished checking in. Bar was nice, and overall I felt it was a good hotel. Exactly what I would expect from the Crown Plaza.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to downtown

Posted Aug 26, 2015
Pros: The shuttle to and from downtown Memphis. The shuttle driver was very nice.
Cons: The hotel staff shouldn't frown upon the fact if you get your hotel through Expedia or any other means.
Location: Downtown Memphis, great restaurants, shops and music.
nice hotel, staff could have been nicer. Rooms were nice, and loved the touch of the newspaper delivered to our room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Nice hotel close to Beale st

Posted Aug 23, 2015
Good I'll be back there and my family and the food was good
3 out of 5
by A verified traveler

Hotel is decent

Posted Aug 23, 2015
Bought drinks in bar downstairs and was charged $15 drink which is utterly ridiculous. The drink size was small and that is waaayy!!! Overcharging people.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family Trip

Posted Aug 20, 2015
We came to expose our children the culture and history in Memphis. Hotel was family friendly, shuttle service was the bomb!
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

great Hotel.

Posted Aug 16, 2015
Pros: Staff.service. Shuttle.pool .pub.fitness room.we liked it a lot.
Cons: Really not that much.maybe a change room at the pool.but that is not much.
Location: 10 minute walk to Beale .but shuttle service to almost all attractions was excellent. Plus heated outdoor pool.excellent staff and service.
Overall great staff.it was all pretty good.Great service,free shuttle.heated pool. We left pretty happy overall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location!

Posted Aug 16, 2015
Very nice stay, rooms a bit small, but not bad... Clean, but dated..the airconditioning didnt turn turn up or off..but the room stayed nice..the staff very pleasant! The shuttle drivers were amazing! Cleo & Reginald are very friendly, experienced and knowledgeable!! Which when you are a tourist this is of utmost importance!!! I'd come back just for the great hospitality!
1 out of 5
by A verified traveler

Posted Aug 16, 2015
Too far from Beale street, had to walk through an area of abandoned buildings to get there. Our toilet overflowed and staff did not even care. We were only given 2 towels for 4 people and when we asked for more we had to wait 2 hours for and then they didn't even deliver them to our room. Breakfast at the restaurant was very good though.