Ratings based on 927 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend trip

Posted Feb 21, 2017
It was a smooth check in even though we had a late arrival, the staff was polite but a better chef would make eating their more desirable. The hotel is expensive and very dated for a crown plaza and meals should have been included; at least breakfast. The daily room cleaning was a nice surprise and the shuttle drivers were excellent. I called the hotel prior to the trip to see if I would need to rent a vehicle and was told the shuttle would take us wherever we wanted to go which was not true and was very disappointing
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Mike, thank you for staying at Crowne Plaza Memphis Downtown and for posting the review. We are pleased you enjoyed your overall stay and our housekeeping service. However, I am sorry for the inconvenience you experienced while you were here. We hope you will consider staying with us again when you are back in this area. Sincerely, Mark Baker, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
I was very pleased with the hotel and the shuttle bus was very convenient!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for staying at Crowne Plaza Memphis Downtown and sharing your wonderful review. We are delighted you loved our well-maintained property and our complimentary shuttle service. Thanks again for being our guest, and we hope you will come back to see us the next time you are in Memphis! Sincerely, Mark Baker, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Crowne Plaza

Posted Feb 14, 2017
Pros: Quiet place and friendly staff
Location: Close to downtown and has easy access to tourist sites.
The shuttle service was great and the drivers were courteous and helpful.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
We appreciate your valuable feedback. It’s our pleasure knowing you loved our convenient location and the excellent service provided by our friendly staff, especially our shuttle drivers. Thank you for staying at the Crowne Plaza Memphis Downtown, and we hope to have the opportunity of welcoming you back on a future visit. Sincerely, Mark Baker, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice!

Posted Feb 7, 2017
Pros: Quiet and clean. Beds were comfy. Shuttle was convenient.
Cons: N/a
Location: Downtown Memphis! Close enough to Fed Ex Forum and all the downtown eateries... Plenty to do and in walking distance or use the hotel shuttle...
Hotel was nice, clean, room was comfortable and quiet. Check in and check out was quick and easy. Shuttle took us to dinner and driver was nice and van was clean. Overall enjoyed our stay and would recommend and stay here again!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We appreciate your review of Crowne Plaza Memphis Downtown and for recommending us. We are glad to read you loved your well-kept room, the great service you received from our Front Desk staff and our location which was ideal for your needs. It’s also good to know you liked our shuttle facility and our friendly shuttle drivers. Thank you for being our guest, and we look forward to your return! Sincerely, Mark Baker General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Close to the FedEx forum and Beale Street

Posted Feb 7, 2017
Nice room, lovely staff however not one bit of info in the room. No info on local attractions or hotel menus. We were told we could get room service so a menu would have been handy
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to post a review about your stay at Crowne Plaza Memphis Downtown. We are happy our proximity to Beale Street and FedEx was convenient for your needs, and you also enjoyed your room and our friendly associates. That being said, I appreciate your observation as well as regret our oversight in regard to the concern mentioned. We hope you will make plans to come back to Memphis to visit us again and thank you for being our guest! Sincerely, Mark Baker General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Nice Hotel located downtown

Posted Jan 19, 2017
The staff was great! The food was great! Also the location! Right downtown! All of the shuttle drivers were great also! I will stay there again!
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you for staying at Crowne Plaza Memphis Downtown and posting your wonderful review. We are thrilled to read that you loved our courteous associates, the food we serve and our convenient location which was perfect for your needs. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, Mark Baker, General Manager
3 out of 5
by A verified traveler from Tennessee

Fairly clean, but way overpriced.

Posted Jan 14, 2017
Paid nearly $20 a day just to park in hotel parking. Breakfast is advertised as $9 a plate, but it's actually $15. Booked a King bed through Expedia for my wife & I, but ended up having to sleep separately in doubles due to "unavailability". They blamed this on Expedia, but another guest had a similar issue. Updated modern lobby & fairly clean room, but some of our outlets didn't work. Poor lighting, no fan in the tiny bathroom, lighted mirror didnt work. Body wash & conditioner is provided but not shampoo. Location is convenient to downtown & shuttles are available, but I would have much rather paid a little more for another hotel that included parking & breakfast with a nicer room.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
We appreciate your candid comments about your stay. Although you liked our location, we are sorry you were unhappy with paying a parking fee; however, parking in the downtown area is in very short supply. We regularly survey rates charged by other hotels in the downtown area and have managed to keep our fee lower than any other hotel. We also try to advise our guests of these charges at the time of booking so no one is surprised when they arrive. We hope rest of your stay was pleasant and hope to see you and your wife again soon. Sincerely, Mark Baker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
Pros: The staff was great. The hotel was clean. The free shuttle was the best!
Location: Location was a bit removed from the things we wanted to do downtown but their free shuttle was great!!!
Staff was incredibly friendly, personable and helpful.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for choosing Crowne Plaza Memphis Downtown and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff and how much you loved the convenience of our shuttle service. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Mark Baker, General Manager
3 out of 5
by A verified traveler from california

Mediocre hotel

Posted Jan 2, 2017
We had hoped for a nice stay in Memphis, but it just wasn't so. I had booked this hotel a couple weeks in advance, and had requested a higher floor/quieter room, facing downtown. I let them know that our flight would not be landing until after midnight. When we arrived, at 1am, our room was not ready. The clerk was very helpful and found us a room, on the second floor. Unfortunately, that's about the same level as/ and facing the freeway, meaning we got to listen to cars driving by all night. These things alone, weren't horrible. The worst part was the maid service. There were 2 of us, so you'd think they'd refresh the shampoo and conditioner daily. This is not the case. Morning 1, 1 shampoo, 1 conditioner. Morning 2, nothing. I scraped through what was left, my wife did not wash her hair. I made sure to let them know we needed replenishing. We got home later that day and noticed they gave us new products. Morning 3, we were leaving very early and we're in a bit of a hurry. Jump in the shower and realize they gave us a body wash (for the first time) and a conditioner. Really? I would think it's pretty easy to replenish all products, every day, in every room. Apparently, that is not important here. There are too many hotels in this area to put yourself through any of this. As a side note...the majority of the staff we encountered were very courteous.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for commenting about your stay with us. We strive to make your time with us a complete success, and we appreciate your constructive feedback. Having said that, we apologize for your room not ready on your arrival and for the glitches you experienced in regard to our housekeeping service. Your comments have been taken a note of in order to prevent such mistakes going forward. We appreciate your business and hope we will have another occasion to better meet your expectations and provide you with the outstanding stay in every respect. Sincerely, Mark Baker, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Good view from my room!

Posted Dec 31, 2016
The room was larger than expected from another recent stay in Memphis at another hotel. It was very roomy, updated, and very clean. Very friendly staff. Heater unit worked great! Bathroom was very updated and clean. Not much dresser drawer room to put your clothes if your staying for a longer period of time. I was there for only one night, so I didn't use the drawers. The only negative I can say was the bar down in the lobby was very expensive! I got a shot of tequila and it cost me $10! I've been to some expensive places before, but never had to pay that much! The bar tender took off in the back room when I asked for a receipt and I couldn't wait as my Uber driver showed up as I had an appointment to make. I feel like she fleeced me! Stay away from the bar!
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay at Crowne Plaza Memphis Downtown. We are delighted to read you loved your spacious room along with the view it provides and that you were impressed our friendly associates. However, we are sorry for your experience at our bar and regret the inconvenience caused. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Memphis. Sincerely, Mark Baker, General Manager