Ratings based on 1,908 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by Lashuna

This traveler left a rating score only Posted Feb 13, 2017 on Hotels
5 out of 5
by david

This traveler left a rating score only Posted Feb 7, 2017 on Hotels
5 out of 5
by Jason

This traveler left a rating score only Posted Feb 6, 2017 on Hotels
2 out of 5
by Heath

Horrible!

Posted Feb 6, 2017 on Hotels
Room was really nice. Lobby was nice. HUGE rat walking away from the buffet.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We apologize for the unsightly visitor during your visit. We have taken measures to eliminate the issue. We are currently under renovation, however we have brought in a company specifically to address this issue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 6, 2017
Easy to get to Like the security Easy access to restaurants and very friendly staff
5 out of 5
by Jason

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
1 out of 5
by A verified traveler from Unionville, TN

Warning: Nightmare Hotel

Posted Jan 8, 2017
Hotel is currently undergoing renovation and repairs. Property is surrounded by security gate. I pulled up to gate and tried to summon front desk with no success. After 30 minutes of blowing horn and trying to summon someone's attention, a security officer manually entered a code and allowed me to enter property. Front desk clerk was more interested in texting or catching up on social media that I had to insist on being checked in. There was only 1 working elevator and the floor panel did not light up. It stopped on every floor to my floor 12 room. I got to see the 5 floors that were under renovation. I got to the room which had a strong musty body odor smell. The television was not receiving channel signals. I tried to call front desk and of course the telephone was not working so I had to ride the elevator back down to the lobby stopping at every floor to speak to the front desk clerk who obviously had little time to address my concerns due to having to catch up on what her friends had posted in Facebook about what they had for dinner. She promised she would send up maintenance to address my concerns. He probably did not get the Facebook posting or the text because he never showed up. I went to the restaurant and tried to place a food order and of course half the menu was unavailable. Expedia has a no refund policy or I would have left. I went back to the room to sleep in my musty smelling room, withno tv, and an uncomfortable mattress hoping to forget all about this night
2 out of 5
by A verified traveler

Terrible

Posted Jan 7, 2017
Worst place to stay .. run down rooms.. Extra charges, dirty, & cold
Comment from Hotel Management
Jan 9, 2017 by charris, Hotel Management
We apologize the stay was not up to your expectations, we have newly remodeled rooms. If you had extra charges please feel free to contact our Front office manager and we will take care of it, normally it is the authorization for incidentals that creates confusion. Feel free to contact us regarding your concerns
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
by marcus

Posted Dec 28, 2016 on Hotels
Overall very nice hotel I would recommend it again the food for breakfast was alright just that it was the potatoes were cold and the eggs were also called other than that very nice had a great time at the hotel the pool was under construction for remodeling the staff was very courteous very polite they kept you laughing put a smile on your face