Ratings based on 1,861 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from chicago

Great experience.

Posted Nov 20, 2016
Pros: The pool, the breakfast buffet, the view from my room and the lemon water in the lobby...
Cons: It seemed as if the hotel was under construction in certain areas. There should've been signs or something to let the guest know what's happening.
Location: Only minutes away from the airport and other eating establishments.
Loved everything from the lemon water in the lobby to the view from my 10 floor room. Enjoyed the breakfast buffet. The staff was very courteous. And had fun relaxing in the pool. And I was only minutes away from the airport which was perfect.
Comment from Hotel Management
Nov 23, 2016 by Carla Harris, Hotel Management
Thank you for your review. We love that you enjoyed so many aspects of your stay. We are under renovation so that we can continue to be loved. We look forward to your next visit.
1 out of 5
by A verified traveler from Mississippi

Dirty beyond belief

Posted Nov 20, 2016
Pros: It was in Memphis where I needed a hotel.
Cons: Everything needs improvement.
Location: The hotel is NOT in Germantown or what is considered east Memphis. The hotel is in an area that is near nothing.
The hotel appears to be on the verge of closing. There is dirt, literally everywhere. I'm not talking about dust I'm talking about dirt. The hotel is in desperate need of a deep cleaning. When you arrive you immediately notice that the hotel is run down. and has the look of being worn out with no one trying to even keep the hotel clean. Lots of staff just no one is doing anything. When I got in the elevator there was gum on the floor. The gum was not new but had been there a while. The elevator also had liquids that had dried on the door panels of the elevator along with the walls and floor. The next day nothing had been cleaned and the gum was still there. The room needed cleaning. I looked at three different rooms and they were all are in the same condition. Floor needs vacuuming, dirt needed to be wiped from bathroom, overall dirty. All doors in the hotel have pieces of wood missing. I can't explain that. The whole hotel has been used up. There was a breakfast buffet. It was gross. I don't know how anyone can prepare bad scrambled eggs but theirs tasted spoiled. The vacant tables had the dishes removed but no one bothered to wipe the tables off. The seating was cracked, and in spots shows the stuffing of the chairs.
Comment from Hotel Management
Nov 23, 2016 by Carla Harris, Hotel Management
Richie: Thank you for your review. Our property is definitely under renovation an we are continually striving to insure that our guests have a wonderful experience. I would love to speak with you regarding your visit.
4 out of 5
by A verified traveler from Jonesboro, Arkansas

Near the airport. Twenty minutes from midtown.

Posted Nov 12, 2016
Pros: It is a consistent experience each time I have stayed there. Breakfast buffet was nice, coffee stations were good.
Cons: It is not close to attractions .
Location: I went to Gus's Fried chicken about 15 minutes nearby. Good food. Good Service.
This hotel is off the beaten path. There is a Popeye's chicken and a Lenny's subs near by. The hotel does serve dinner but I did not choose to eat there. The room was large, clean and quiet. It is a simple choice. A good value for what I paid.
Comment from Hotel Management
Nov 23, 2016 by Carla Harris, Hotel Management
Thank you for your review. We appreciate your comments, we do offer a shuttle within 5 miles so the next time we would be more than happy to take you where there are more restaurant selections.
4 out of 5
by A verified traveler from OH

Stay was very nice.

Posted Oct 24, 2016
Pros: Hotel was just far enough away from the hustle of the city. Breakfast was very nice, staff very helpful. Mattress was great! Even though renovations were going on, they didn't seem to affect the main areas of the hotel.
Cons: I don't know if I can really say anything since renovations are going on. Pool was being worked on, carpets needed cleaned in the room we were in but will probably be replaced soon.
Location: Beale Street, Graceland, Metal Works Museum, Corky's BBQ, Pink Palace Museum is an awesome place to visit.
Comment from Hotel Management
Nov 1, 2016 by Carla Harris Front Office Manager, Hotel Management
Thank you for your review. We are delighted that you enjoyed your stay. Please come back and see the results of the renovation.
3 out of 5
by A verified traveler from Austin, TX

Friendly staff, up-and-coming finishes

Posted Oct 9, 2016
Pros: Friendly, helpful staff
Cons: Finishes: bathroom tub very old, peeling paint on bathroom door, bathroom door didn't close well, door knob almost broken. Wifi didn't work in my room
Location: 20 minutes from downtown Memphis, 10 minutes from Corky's BBQ!
The check-in was quick and the staff offered some nice choices for Memphis bbq. They were right, Corky's was authentic and delicious! However, when the wifi didn't work in my room, I was transferred to another customer tech support line that wasted 10 minutes of my life, with no wifi to show for it. The room finishes have only been partially updated so the hotel has the feel that it was really nice 15 years ago. The complimentary breakfast was a nice bonus: again, the staff was super friendly but the food itself was a bit too..."institutional".
Comment from Hotel Management
Oct 11, 2016 by Carla Harris Front Office Manager, Hotel Management
Thank you for taking the time to let us know about your stay. I am glad that the staff was able to direct you to Corky's a popular spot. I assure you that we are working on the wifi issue and it is being taken care of. We are currently undergoing renovation and hope that once completed it will meet all of our guests expectations.
3 out of 5
by A verified traveler from chicago

Posted Oct 3, 2016
Pros: the hotel was nice
Cons: the wifi need to be look at on the, top floor do not, work good.
Location: the location was a good location.
It was a good stay and, I had a, good rest, at the hotel. The food was good, the room was nice.
Comment from Hotel Management
Oct 4, 2016 by Carla Harris, Hotel Management
Thank you for your comments, we are aware of the WIFI and are working to address the issue. We are so pleased that you enjoyed your stay.
1 out of 5
by A verified traveler

Posted Oct 1, 2016
Room was not cleaned after first night. Towels were not replaced. Ice bucket was left dirty.
Comment from Hotel Management
Oct 4, 2016 by Carla Harris Front Office Manager, Hotel Management
Thank you for taking the time to let us know of your experience. We have addressed the issues with our staff. Please stay with us should you return to the area so that we can show you that our customers are our priority.
5 out of 5
by A verified traveler

Nice hotel in safe area

Posted Sep 20, 2016
Convenient, clean, comfortable and safe hotel. Lounge was pleasant experience too.
4 out of 5
by A verified traveler from OKC

Stop and go

Posted Sep 17, 2016
Perfect for one night. Quiet place to sleep Renovations on the entire building
Comment from Hotel Management
Sep 18, 2016 by Kimberly R, Hotel Management
Drew, Thank you for your review and rating! We hope you get a chance to visit with us again in the future once all of the renovations have been completed.
5 out of 5
by A verified traveler from Clayton, Ohio

Posted Sep 6, 2016 on Hotels
Secure. Gated parking lot