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Reviews of DoubleTree by Hilton Memphis Downtown

4 out of 5
DoubleTree by Hilton Memphis Downtown
185 Union Ave, Memphis, TN

Reviews

7.6

Good

Rating 10 - Excellent. 378 out of 1011 reviews" "
Rating 8 - Good. 294 out of 1011 reviews" "
Rating 6 - Okay. 148 out of 1011 reviews" "
Rating 4 - Poor. 105 out of 1011 reviews" "
Rating 2 - Terrible. 86 out of 1011 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tobias

Traveled with family and small children
Liked: Staff & service
Front desk workers were very helpful with check in and answering any questions I had. Bath room was very outdated and not very clean. Disappointed for a Hilton.
Stayed 1 night in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 15, 2024
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.

10/10 Excellent

Megan

Traveled with group
Liked: Amenities
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
Stayed 1 night in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 15, 2024
Thank you!

10/10 Excellent

Pastor Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cost of parking was a little high
Stayed 3 nights in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 13, 2024
Thank you for staying at the Doubletree hotel downtown Memphis.

10/10 Excellent

ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
Stayed 1 night in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 11, 2024
5 out of 5 - perfect score and we so appreicate your business and nice comments.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Walking distance to everything
Stayed 2 nights in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 11, 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. 5 out of 5 is a perfect score and we hope to see you in the future.

8/10 Good

Gregory

Liked: Amenities, property conditions & facilities
The street noise, loud cars and motorcycles, was unexpected. Having lived in downtowns in a few large cities noise was expected, but wow, even on the 8th floor.
Stayed 1 night in Apr 2024
Response from Phillip Austin, Director of Sales on Apr 8, 2024
I am so sorry to hear that you were disturbed by street noise during your stay. Providing a peaceful and comfortable enviroment for our guests is a top priority for us,and we regret any inconvenience this may have caused you.Thank you for choosing to stay wiht us and for sharing your valuable feedback.

10/10 Excellent

Sara

Traveled with partner
Liked: Amenities, property conditions & facilities
This was a really nice hotel in a fantastic location.
Stayed 2 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Apr 1, 2024
Home Run.. Thank you for your recent stay and your out of the park review. Our location is ideal adjacent to the AutoZone Baseball Park home of the Memphis Redbirds and steps from the famous Beale Street Entertainment District. Tell all your friends and come again real soon.

8/10 Good

DELORES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except valet parking they only had one person working and we had to wait 30 minutes just to get our car to leave to go shopping
Stayed 2 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Apr 1, 2024
Thank you for your review, we are so pleased everything was excellent with your stay except for valet. We worked hard to provide you with the best customer service and we are disappointed that we failed your expectations. Please do come again.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The
Stayed 3 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 28, 2024
Thank you for staying at the Doubletree hotel downtown Memphis. 5 out of 5 is Excellent and we work hard each and every day to hit that mark. Please come again real soon.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar staff!
Stayed 1 night in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 27, 2024
Thank you for your recent review! I will let the bar team know how much you appreciate the superior service. Hope to see you again real soon.

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 26, 2024
Thank you for your recent review. We hope you will visit our hotel again in the future.

8/10 Good

Egan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 26, 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. We appreciate the review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and clean. I enjoyed the food in the restaurant.
Stayed 2 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 20, 2024
thank you!

6/10 Okay

Mariam

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice, room was clean, but many parts of the room appeared dated. Shower also broken and showerhead did not stay in place.
Stayed 1 night in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 20, 2024
Thank you for the recent review. Please let us know the room number and we will make sure this is addressed.

8/10 Good

Stephen Thomas

Traveled with partner
The bathroom could have been more modern with a stand alone shower.
Stayed 3 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 20, 2024
Thank you for your recent review of the hotel; we do in fact have rooms with a tub and separate shower. The room is a corner double or corner king. Hope to see you in the future.

6/10 Okay

SUZY

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My room was that of a motel. Disappointed in room condition. Toilet barely flushing and room just average or somewhat below.
Stayed 2 nights in Mar 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Sorry to hear your recent stay was less than satisfactory. We do hope you will give us another opportunity in the future.

6/10 Okay

Tracey

Liked: Cleanliness
Response from Phillip Austin, Director of Sales on Mar 20, 2024
thank you for staying.

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was close to the fedex forum, so it was very convenient to walk to. We didn’t know that there wasn’t any parking and that we would have to pay $32 for valet. The only issue we had with the room itself was that the tub drained really slowly, so we were standing in dirty water up to our ankles while we were showering.
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales 901-334-4601 on Feb 27, 2024
Thank you for bringing the issue of your tub not draining to our attention. Please accept our sincerest apologizes for any inconvenience this may have caused during your recent stay with us.We understand how important it is to have a fully functional and enjoyable experience during your stay. Should you choose to stay with us again in the future, we would welcome the opportunity to make it right and provide you with exceptional services that we strive to deliver to all our guests.

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service
No self parking on site. Valet with off-site parking with an extra $32 cost. No safe or refrigerator in the room. Staff was friendly and helpful. Breakfast was not complimentary but the food was good and not terribly priced. Room and facilities were clean. Several pieces of equipment in the small gym area were not in working order.
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you for your recent review and stay at the Doubletree. We appreciate the comments concerning the staff. We will inspect the onsite fitness center to ensure proper working equipment. We understand how important and enjoyable it is to have a fully functional and enjoyable experience during your stay. We will work hardly to make this a reality.

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad. So dirty and in disrepair. $38 parking for my car to literally be parked on the side of the road with terrible service.
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you for your recent review. Please accept my sincerest apologizes for any inconvenience this may have caused during your recent stay with us.

6/10 Okay

PATRICE

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you for visiting.

10/10 Excellent

kandice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay here again. So close to everything we needed. Very clean. Beds so comfortable
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you for your recent stay and review.

8/10 Good

Leland

Liked: Cleanliness, property conditions & facilities
nice stay
Stayed 4 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
thank you for your recent stay and review. It is our goal to give all of our guest a warm and welcoming place to stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you for visiting!

6/10 Okay

Kenyata, Madison

Traveled with partner
Liked: Staff & service, amenities
There were several ceiling areas that were bulging and appeared to have water damage. Our bathroom door didnt close properly. The bathtub appeared dirty and the sink didnt drain properly. We visited 3 years ago and were happier with our stay then as far as the conditions. However all the staff was pleasant.
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Thank you for being a loyal customer. We hate to hear your most recent visit was less than you expected. We do hope you will give us another opportunity.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
We were going in to the bar for take out and drink. Ended up staying for 2 hours. Great entertainment by Tiffany and Shaun was a fabulous equally entertaining bartender! Terrific drinks. Food was also yummy.
Stayed 1 night in Feb 2024
Response from Phillip Austin, Director of Sales on Feb 27, 2024
Thank you!

2/10 Terrible

Perry, Columbia

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.
Stayed 2 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Thank you for your visit to our hotel; we strive to offer clean and comfortable accommodations and we hate we did not live up to your expectation on this recent stay, We do hope you will give us another opportunity.

6/10 Okay

Holly

Stayed 5 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 20, 2024
Thank you for staying

4/10 Poor

Wendy

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Thank you for your recent stay.

8/10 Good

CURTIS

Stayed 3 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Thank you for your visit.

4/10 Poor

Elinor

Traveled with family
The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.
Stayed 3 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 21, 2024
Thank you for your visit to the hotel. The city of Memphis did have freezing temperatures for over a week that cause city water lines to freeze thus causing issues for all businesses in the downtown area. We do hope you will give us another opportunity to provide you with excellent customer service.

8/10 Good

Terrell

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Julian

Stayed 2 nights in Jan 2024
Response from Phillip Austin, Director of Sales on Mar 20, 2024
We appreicate the business!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in nice room and very clean also the bed was so comfortable! No need to say more
Stayed 2 nights in Dec 2023

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and proximity to Beale Street
Stayed 3 nights in Dec 2023

8/10 Good

Carmala Caye

Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tyrrina

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room was very clean. The only complaint is that there was no working vent in the bathroom, so it got very steamy when showering. The staff was very friendly and accommodating
Stayed 2 nights in Dec 2023

4/10 Poor

Ann

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Lots of misses
We were moved quickly when we reported we had no hot water. That original room was cramped and not well cared for. Valet took 45 min to bring a car. They also brought up wrong cars for people. It was a busy game day but 45 min is unacceptable. Others were waiting that, too. On checkout the wrong car was brought up. When our car was brought the contents were strewn all over the rear trunk and a flag on side of car was broken off. That was not how it was when we returned it the previous night. The parking fee and incidentals fee was completely misleading. It would be nice to update rooms w refrigerators and microwaves. What I rented in NO way matched the pictures on their website. I was told by a staff member that the website has another Memphis location and uses those marketing photos. I’m very disappointed to have this experience at a Doubletree.
Stayed 4 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Rooms too much
Friendly staff, room was average. NO fridge or microwave for the price of the room.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Not great
This place could be really nice with some renovations. The bathrooms need some serious work. Room was not cleaned and had to request towels. Valets were sitting inside and did not move when we pulled up even though they saw us unloading bags. Had to walk in and ask them to come out before any effort was made.
Stayed 2 nights in Dec 2023

2/10 Terrible

Stuart

Stayed 3 nights in Nov 2023

2/10 Terrible

Andres

Stayed 3 nights in Dec 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, rooms need a fridge, other than t
Good experience, rooms need a fridge, other than this great!
Stayed 2 nights in Nov 2023

8/10 Good

Saundra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that there should have been free water and breakfast. Also the refund from the deposit has not been received.
Stayed 4 nights in Nov 2023

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023