Disappointed & queasy remembering the restaurant
Posted Aug 4, 2016
After our experience in Nashville at the Hilton, I was expecting good if not great service. This was not the case, it was mediocre. The room was in need of refurbishment and had a climate control system that alternated between freezing and heating without pause. Finally, the TGI Fridays restaurant that provide breakfast was simply AWFUL. The omlette was quite good but the cheese on it tasted and acted like plastic. The breakfast sausages were so salty I literally could not eat them and the baked goods all looked so stodgy, I opted for packaged cereal. Perhaps not a bad idea considering the cocktoach that scurried past my chair!!
Comment from Hotel Management
by firstname.lastname@example.org, Hotel Management
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.