Ratings based on 2,092 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Decent hotel in Memphis

Posted Apr 24, 2017
Hotel is in a great location a short walk to Beale St. and other local attractions. Staff were very warm and helpful. Room itself was pretty run down and in need of a refresh. Decor looked like it was from the seventies and furniture look like it came out of thrift store. In general though it worked fine for us and we had a great stay in Memphis.
Comment from Hotel Management
Apr 25, 2017 by Candace, Hotel Management
Thank you for sharing your comments about your stay. We will be sure to share your comments within our organization. We really appreciate your business! Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Stayed one night. Hotel is a little tired but clean and great staff.
Comment from Hotel Management
Apr 22, 2017 by candace, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Beale Street Blues Blast

Posted Apr 18, 2017
Pros: This hotel was nice and close to Beale Street and several other attractions. Many outlets to keep our electronics charged.
Cons: The AC needed to be renovated.
Location: We visited Beale Street, the Gibson Guitar Factory, the Rock and Soul Museum, and Sun Studio. The Memphis Red Bird stadium was just across the street.
My husband and I have been planning on visiting Memphis for a couple years. This year we did it to celebrate our Fifth Anniversary. We have had good experience with Double Tree when we have visited Cleveland and the Rock & Roll Museum four times in the past. We enjoyed our time in Memphis, getting our fill of Blues, Elvis, and early Rock'n'Roll....enjoyed the proximity of Double Tree to the downtown area of Memphis. However, the hotel room was a bit less desireable than we had experienced in Cleveland. The AC was loud and was not well controlled. The bed was very comfortable, and the personnel were very friendly. The bathroom was dimly lit and the bathtub was slippery. We enjoyed the restaurant on the ground floor, Friday's, for both breakfast and dinner/snacks/drinks.
Comment from Hotel Management
Apr 20, 2017 by Candace, Hotel Management
I’m so sorry you experienced some noise with the HVAC unit during your stay. Our maintenance staff works diligently to keep them in excellent condition and we are sorry to hear you didn't experience that. Thank you once again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga

Nice Hotel close to lots of attractions.

Posted Apr 15, 2017
Hotel staff was great! I was a little concerned about having to valet park but when I needed my car it was there in a couple of minutes.
Comment from Hotel Management
Apr 15, 2017 by Candace , Hotel Management
Thank you taking the time to share your experience with other travelers. We appreciate your business and hope to see you again the next time you are in Memphis.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paris, OH

Good location. Close to attractions.

Posted Apr 14, 2017
Great hotel! We stayed here four days for a vacation. Very clean, comfortable, friendly hotel. It's an easy walk to Beale St. I would definitely recommend!
Comment from Hotel Management
Apr 15, 2017 by Candace, Hotel Management
Greetings from the Doubletree by Hilton Memphis Downtown! Thank you for such a wonderful review. Our #1 goal is great hospitality and satisfaction. We appreciate your time and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice

Posted Apr 13, 2017
This hotel is a short walk to Beale Street and there are some excellent restaurants in the area. Comfortable room, friendly staff, overall a nice place to stay in Memphis.
Comment from Hotel Management
Apr 15, 2017 by candace, Hotel Management
Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!
1 out of 5
by A verified traveler

Getaway

Posted Apr 12, 2017
We have stayed here twice in the past year or so. Both times we were very unhappy. The hotel is not very clean and is in need of complete updating. Everything is old and very used. We are accustomed to the age of the buildings for the hotels downtown but this is not just the age of the building that is old. For what you get and the price you will pay there are other options that are much better and we have decided we won't be back. It's a very Convenient location and normally the DoubleTree hotels are very nice but not this one. Staff has been great both visits. We stay in Memphis very often and have been to many of the downtown hotels and this one is just not worth staying at any longer.
Comment from Hotel Management
Apr 15, 2017 by Candace, Hotel Management
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback and we will share your comments within our organization to help evolve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Great location, great staff

Posted Apr 3, 2017
Five minute walk to Beale St (great music and restaurants) and 15 minute drive to the airport. The staff is excellent, very friendly and accommodating. Not the fanciest hotel but would definitely stay again and recommend.
Comment from Hotel Management
Apr 8, 2017 by Candace, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

Close to FedEx forum

Posted Mar 26, 2017
Stayed recently for the sweet 16 games. The hotel was in walking distance to the fedex forum and Beale street. Hotel refurbished the lobby area nicely but needs to start putting money into redoing the rooms. Older and worn but served its purpose for the trip. Having TGIF in the hotel was convenient for food and drinks before and after games. Fun atmosphere.
Comment from Hotel Management
Mar 29, 2017 by Candace, Hotel Management
Thank you for taking the time to share your feedback on your recent stay. Please know that you comments will not be taken lightly and will be share within our organization to help improve our guest experience. Thank you once again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to downtown, walking distance.

Posted Mar 22, 2017
The only negative was parking, more expensive then other hotels or other parkings around.
Comment from Hotel Management
Mar 24, 2017 by Candace , Hotel Management
Thank you for your feedback about the price of parking. Parking prices in the area can be high, so we try to offer the lowest price possible for parking at our hotel. Your satisfaction is important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope that next time you’re in the area you’ll stay with us again.