Ratings based on 687 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Moore

Close to everything we wanted to do.

Posted Jan 21, 2017
Hotel is somewhat dated and in Need of some updates(repairs) but our stay was very nice and comfortable. Your whole entire staff was AWESOME. We will be sure to return to your hotel on our next visit because of your staff. Anita the desk clerk and the others does your hotel Justice. And the cookies are GREAT!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and accommodations

Posted Jan 17, 2017
Pros: warm chocolate cookies and the lobby had enjoyable live piano music
This hotel was within walking distance of the Mississippi river and Beale St.
Comment from Hotel Management
Jan 19, 2017 by Candace , Hotel Management
Thanks for staying with us! We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Short Stay

Posted Jan 11, 2017
Great location - easy access ftom the interstate. Easy walk to Beale St and downtown. Wonderful staff!
Comment from Hotel Management
Jan 12, 2017 by Candace, Hotel Management
Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo,NY

Good downtown location

Posted Dec 22, 2016
We stayed here for two nights. The hotel has a Friday's restaurant, where they also offer breakfast. The hotel itself is a bit tired and needs some refreshing. For example, the basin in our room was cracked and it seemed to have been like that for a while. What makes this hotel a 4 is the staff. Everyone is friendly, extremely helpful and caring. Keep it up, you're great.
Comment from Hotel Management
Dec 25, 2016 by Candace, Hotel Management
Thank you for taking the time to share your thoughts regarding your stay. We appreciate you bringing your concerns to our attention. We will share your message appropriately within the organization.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2016
Beds and pillows needed updating and should be more comfortable. The thermostat did not control room temp well. The blinds did not open easily because they were missing the attachment to open.
Comment from Hotel Management
Dec 25, 2016 by Candace, Hotel Management
We regret that your guest room accommodations were not completely comfortable. We try to ensure all guest rooms meet our high standards and include quality amenities. We will share your comments with our team and will look into your concerns. Thank you once again for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Overnight in Memphis

Posted Dec 15, 2016
Pros: Easy walking to many restaurants and bars.
Cons: The rooms were a bit "tired" from wear. Furniture was worn, a lamp was not working. However, the room and bath was clean and the bed very comfortable
Location: Beale St and arena are two blocks, ballpark and Peabody hotel are across the street.
This Doubletree was a great spot for our overnight stop in Memphis. It's location is great, within two blocks of Beale St, FedEx arena and across the street from ballpark. The staff were all very friendly and efficient.
Comment from Hotel Management
Dec 19, 2016 by Candace, Hotel Management
Thank you for sharing your comments about your stay. We really appreciate your feedback and will keep your comments in mind as work to improve our guest experience. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was OK.

Posted Dec 13, 2016
Pros: The courtesy of the staff and being conveniently located
Cons: Renovation of the room. The tiles located in the ceiling were not presentable. The sprinkler was located in the closet. Upgrade the windows, etc.
Location: Very conveniently located, near the FedEx Forum--approximately three blocks.
The hotel had some cosmetic issues. Other than that, it was clean and the staff was friendly and willing to assist.
Comment from Hotel Management
Dec 29, 2016 by Candace, Hotel Management
Thanks for staying with us. We appreciate your feedback and will keep your comments in mind to improve our guest experience. Thank you once again for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wentzville, MO United States of America

Weekend getaway

Posted Nov 28, 2016
Pros: Location
Cons: More professional desk clerks
Location: Close to Beale St., baseball stadium and basketball arena.
Overall a nice hotel. A few minor things that were not right but they did not ruin our stay. Had a very interesting conversation with the check out clerk. She used some inappropriate terms I was uncomfortable with. Not in a mean way. I sure she was just trying to be funny.
Comment from Hotel Management
Nov 29, 2016 by Candace , Hotel Management
Thank you for your feedback. We will use your comments to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Nice hotel close to Beale St and sports complexes.
Comment from Hotel Management
Nov 18, 2016 by Candace, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Couples
by A verified traveler from US

Great location, attentive and responsive staff.

Posted Nov 7, 2016
Pros: Goo location, cleanliness and staff professionalism.
Cons: Nothing in particular - indoor pool would be nice but no big deal.
Location: Beale Street a block away. Close to everything downtown.