Posted Mar 20, 2017
The elevators were broken for a least a week before I reserved my room, then drove 8 hours to the hotel. I was then informed that my room was on the 9th floor. They offered a shuttle up and down the parking deck, up to the 7th floor but I would still have to walk up 2 flights every time I wanted to go to the room. So if you're disabled, old, sick, or tired you physically can't stay here.
I can't believe that the hotel doesn't have the courtesy to inform travelers that the elevator isn't working at the time of booking rather than when they arrive. They just say that you don't have to stay there if you don't want to. But at that time it can too late to change plans. Other hotels can be full, or could have increased their rates. You could be running late for plans.
I definitely plan on calling their corporate office and Memphis' hotel regulators about this.