Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Georgia

Refurbishing old hotel

Posted Sep 18, 2016
Pros: Cleanliness of the bath
Cons: EVERYTHING!
Location: It's located at the junction of Lamar Ave/78 & 240 which makes it easy to get to other places.
The portico was gone which made us almost miss the hotel but OnStar kept telling us we were at our destination. The entrance was que lines between galvanized pipes with orange barrier tape. You couldn't roll luggage because of the curbing which made rolling several bags difficult. My husband picked up five nails in the parking lot. The interior carpet was OLD in the lobby, hallways and elevators. Evidently they're updating the building but the rooms and bathrooms were clean. The vanity area of the bathroom is separate and the counter space is very small.
3 out of 5
by A verified traveler from Nasville TN

Nice hotel

Posted Sep 12, 2016
The hotel was nice. The location was convenient. It right off of 240W and close to the University of Memphis. It was quiet and the next morning the coffee was hot. I'll definitely stay here in the future.
Comment from Hotel Management
Sep 13, 2016 by Precious H, Hotel Management
Thank you for staying with us
4 out of 5
by A verified traveler

Fine hotel

Posted Sep 2, 2016
Cons: There was some mold on the curtain of the shower (in where there was a crevice, not a lot but able to be seen when showering). I told the staff
Overall the bed, room and common areas were well kept.
Comment from Hotel Management
Sep 13, 2016 by Precious H, Hotel Management
The shower curtains have been rectified thank you for staying with us.
4 out of 5
by A verified traveler

Posted Aug 22, 2016
This hotel had some rough edges overall - could use some maintenance. However, the room was clean and comfortable, the breakfast was nice and the people were very friendly.
Comment from Hotel Management
Sep 13, 2016 by Precious H, Hotel Management
Thank you for your feedback and we hope you stay with us again.
3 out of 5
by A verified traveler from Chattanooga

Posted Aug 9, 2016
Pros: Like the Fairfield brand
Cons: No work out facilities. Fairfield in Irving Texas had a temporary room set up while construction was taking place.
Overall ok Location to the university of Memphis a plus
Comment from Hotel Management
Aug 10, 2016 by Precious H, Hotel Management
Thank you for your feedback unfortunately the equipment hasn't made it in yet.
4 out of 5
by A verified traveler from Little Rock

Great hotel for a quick trip to catch a flight.

Posted Aug 5, 2016
We stayed here a night before we had a fairly early flight out of Memphis Airport. The rooms were modern and comfortable and even equipped with a mini Fridge and mircrowave. What drove us to Choose this hotel over others in the similar price range was the airport shuttle and the free breakfast starting at 630 am. We were actually schedule to leave (on the shuttle at 630) which would have meant we would miss breakfast, but the staff was nice enough to let us in about 10 minutes early so we could grab a quick back. We will definitely stay here again.
Comment from Hotel Management
Sep 13, 2016 by Precious H, Hotel Management
Thank you for your feedback
3 out of 5
by A verified traveler

Decent hotel in low income area

Posted Jul 23, 2016
This hotel is close to the Memphis Int'l airport, about ten miles or so. It is in a low income area and so maybe not a place you want to be hanging out. There are not a lot of food choices with only the type that plagues low income people - fast food joints. At the time I visited the pool, spa, and gym were out of commission, as were the ice-makers - quite a bummer. I was there only for a single night though. The staff was quite friendly an pleasant and did what they could to make things run smoothly until management dealt with the other items. For example, they had bags of ice available. The room was decent, clean, comfortable, and inexpensive. If you need to make a quick trip into Memphis this hotel is not a bad choice.
Comment from Hotel Management
Jul 26, 2016 by Precious, Hotel Management
Thank you for your feedback! Thanks, Precious
3 out of 5
by A verified traveler

Amenities lacking

Posted Jun 22, 2016 on Hotels
Very frustrated as we had a few hours between family events that we had to remain in the hotel and had planned to swim and relax. That was impossible. I had booked on line and prepaid a non-refundable payment. Online it advertised a pool, and hot tub. Of course I assumed it would be available in the later part of June! Also the lack of available ice was irritating. I did not feel comfortable leaving the hotel after dark to locate a store with ice so we didn't have any thing cold. Signs listed vending machines but there were none. The hotel was full on the first night and I don't know if that was the reason WF would not work but then it worked the next night. The staff was very pleasant and friendly.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
We are working diligently to improve the quality of our pool and fitness center.
5 out of 5
by A verified traveler

Airport Convenience at an Excellent Hotel

Posted Jun 19, 2016 on Hotels
Everything top notch about this hotel. However, as a Marriott's reward member, I would have appreciated a bottle of water at check-in as most places where I'm a member provide. Excellent room and outstanding front desk clerks.
Comment from Hotel Management
by Precious, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Memphis

Posted Jun 18, 2016 on Hotels
Pool closed. Not happy about this. No notice given prior to stay. Rooms were chosen due to location near ball fields.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Sorry for the inconvenience the pool will be open and running next summber. We are working to make it of better quality. Thanks