Ratings based on 462 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis Tn

Posted Feb 9, 2018
My experience at this location was phenomenal. The staff was extremely friendly and they showed excellent customer service... Special thanks to the Bartender that served us our drinks at the bar downstairs he was awesome extremely kind and courteous and on top of that he makes the best drinks 🍹. I would highly recommend this particular location to everyone I know .
Comment from Hotel Management
Feb 17, 2018 by Emily K., Hotel Management
Thank you so much for your review! It is always encouraging to hear positive feedback and your comments will be shared with the team, (especially your Bartender), as motivation to continue to deliver great experiences! Thanks, again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Very satisfying

Posted Jan 4, 2018
I decorated the room very romantically for my boyfriend as an anniversary gift and the room gave off the ambiance that I desire. It felt very fresh and clean but also the perfect amount of lighting for the occasion. I was very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler from nj to az now in memphis

Well appointed with asy access to highway

Posted Dec 29, 2017
Check in was a delight, thanks to Tranice, who was gracious, efficient and happy. She is superb. The room is large and elegant with a sitting area, two welcoming queen beds and great storage space. Bathroom is fully up to date. All well done.
Comment from Hotel Management
Jan 2, 2018 by Emily K., Hotel Management
It’s great to hear that you enjoyed our hotel and the service you received during your stay. I will share your comments with the staff to encourage them to continue providing outstanding service. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
3 out of 5
by A verified traveler

business travel

Posted Dec 4, 2017
Pros: Location, clean, spacious.
Cons: Service staff, they need to be more available.
I had to be moved because they initially put me next to a really noisy operations closet. Only two ladies from the hotel staff were courteous and available during my stay, the rest were not interested at all, even having to wait 25 minutes for someone to show up at the bar/restaurant. Several of my breakfast ordered to the room were done incorrectly.
Comment from Hotel Management
Dec 6, 2017 by Emily K., Hotel Management
I want to apologize sincerely for not providing you with the exceptional service that we strive for! Our goal is to provide the best service to every guest, 100% of the time, and on this occasion, we unfortunately did not exceed your - or our own - basic expectation. Please be assured that we are taking immediate corrective steps to avoid such problems in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right off the expressway

Posted Nov 28, 2017
Location: Located right off the expressway. There are quite a few eateries and stores within walking distance.
This hotel was very nice and quiet. Had a 3 night stay with one of my close friends, and we experienced no issues during our stay. The hotel staff was very warm and pleasant in passing. Quiet area. No parking issues. The room was spacious and had a nice layout. The bed was very comfortable. Enjoyed the other hotel amenities as well. Will stay here again in the future.
Comment from Hotel Management
Nov 30, 2017 by Emily K., Hotel Management
I am so pleased that you enjoyed your stay with us! Thank you for sharing and we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown MD

Very nice and comfortable

Posted Nov 11, 2017
Everything was great except breakfast was not free Besides that I highly recommend this hotel
Comment from Hotel Management
Nov 20, 2017 by Emily K., Hotel Management
Thank you for taking the time to share! Your feedback is greatly appreciated and we hope we have the chance to welcome you back for a return visit in the near future.
5 out of 5
by A verified traveler

Posted Nov 4, 2017 on Hotels
Comment from Hotel Management
Nov 20, 2017
Thank you for staying with us! Come back and see us the next time your travels bring you to Memphis.
4 out of 5
by William

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 3, 2017
Thank you for sharing your experience with us. As a valued guest, your feedback tells us that there is room for improvement and missed opportunities during your stay. Please accept our apology for not meeting your expectations. As we strive to deliver a flawless guest experience, we hope for the opportunity to provide you with a 'five star' stay in the future!
4 out of 5
by Anthony

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Dec 23, 2017
Thank you so much for sharing your experience! We hope your stay with us was pleasant and comfortable.
5 out of 5
by Zhengrong

Nice Hotel

Posted Oct 29, 2017 on Hotels
very nice hotel. Highly recommended!
Comment from Hotel Management
Nov 16, 2017
We greatly appreciate you sharing and we are thrilled that you enjoyed your stay! Thank you and please come visit us again!