Ratings based on 82 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Will do it again

Posted Jan 7, 2017
Nice rooms and quite , great staff.beds very comfy .thier breakfast is not a buffet. You have to order your meal instead.
Comment from Hotel Management
Jan 8, 2017 by Kumar Jha, Hotel Management
Hello my name is Kumar Jha and I am the General Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. Although our in-house restaurant is menu based, it allows us to provide our guests with breakfast and dinner, a wide array of menu options for all tastes, room service, and a full service bar to help our guests relax after a long day of traveling. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area and I want to thank you again for staying with us. Have a great day.
3 out of 5
by A verified traveler from US

Posted Oct 23, 2016
No complimentary breakfast. Was nice but not comfortable
Comment from Hotel Management
Oct 24, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for your review of our hotel. We are so sorry we did not WOW you during your recent stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated. Although our hotel does not offer a free continental breakfast, our delicious full service bar and grill, the Pinwheel, offers both breakfast and dinner as well as drinks. By having a full service in house restaurant we are able to provide our guest with a wide array of hot, fresh, prepared when ordered items that meet everyone's tastes. I hope in the future you will still choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Little Rock

Everything was great!

Posted Oct 10, 2016
Pros: The hotel was clean and the staff was extremely friendly!
Cons: Nothing!
Location: The hotel was located in a pretty good area. There were many restaurants in the area. All of the food and clothing stores were located nearby!
Everything was great! Everything was great! Everything was great!
Comment from Hotel Management
Oct 11, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pool

Posted Oct 3, 2016
Pros: Conveniance
Cons: The pool and a few updates
Location: Germantown
I was upset that the pool heater was not working. It was the one question I asked before I booked and they said it was. When I told the staff, they just didnt care.
Comment from Hotel Management
Oct 4, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mixed up room

Posted Sep 26, 2016
My experience was good but my traveling partner found it discouraging since the hotel key for his room did not work twice and the hotel put someone else in his room once.
Comment from Hotel Management
Sep 27, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

We enjoyed our stay.

Posted Sep 26, 2016
We have noticed that the hotel facility were very excellent and clean. That had made an impression on us.
Comment from Hotel Management
Sep 27, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from NASHVILLE TN

NICE ONE NIGHT STAY, FREQUENT VISITOR

Posted Sep 15, 2016
Location: CLOSE TO FAMILY
VERY PRESSIONABLE HOTEL REPRESENTATIVE, GREAT AT HIS JOB, EVERYTHING EXCELLENT.
Comment from Hotel Management
Sep 16, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from MS

Enjoyed the stay

Posted Sep 13, 2016
Great hotel, decent price, friendly staff , modern decor. Anytime I travel I always check towels, wash cloths, bed sheets before I allow my body to touch them. I did have a hair entangled in 1 towel (didn't use it) and another had a stain on it (don't even want to know what it could be). Minus that the stay was really nice. Most of the places I wanted to go was in/near downtown memphis so that required a 30 min drive from the hotel,gets a bit tiring after while. Other than than, everything else was fine
Comment from Hotel Management
Sep 14, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis, tn

Best beds ever

Posted Sep 4, 2016
I have trouble with my back so having a nice comfortable bed is important. I slept like a baby in my king sized bed. My room was clean and nicely updated. I'll definitely look for 4 points next time I'm taking a trip out of town!
Comment from Hotel Management
Sep 6, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel but a long way from Downtown

Posted Aug 31, 2016
Nice Hotel but downside is the 25 minute drive to downtown. Would have been better and cheaper to stay downtown and pay the parking charges. It's about 25 each way by Uber
Comment from Hotel Management
Sep 2, 2016 by Emi Aikens, Hotel Management
Hello my name is Emi Aikens and I am the Front Office Manager at Four Points Memphis Southwind. I wanted to personally reach out to you and thank you for the wonderful review of our hotel. It was truly our pleasure to serve you and provide you with a great stay. It is our goal to provide each of our guest a hotel stay were comfort does not have to be complicated, and to know we reached our goal with your stay brings a smile to our face. I hope in the future you will choose the Four Points Southwind for your hotel needs when in the Memphis area. Thank you again for staying with us, have a great day.