We arrived & found the hotel to be dirty and rather "beat up". Upon entering our 'suite' we discovered that there were no towels. It was a little smelly too. On our way out to do some sightseeng, we explained the absence of towels to the desk clerk. We were assured that we would have fresh towels in our room when we returned. Around midnite, we returned to the hotel and there were still no towels in our room. We had to go down to the front desk in order to get bath mats, washcloths, and towels. At the desk, there was another guest complaining about their accomodations. On another occasion we requested to have something sent to our room, and it never arrived. The hotel's restaurant and lounge have very limited operating hours. It is also a very looong 'two blocks' to the Memphis Zoo. The nearest trolley stop is probably a 45 minute walk. This is not a place I'd ever want to stay again.