Don't go please.
Posted Aug 10, 2016
Booked this hotel within 10 minutes before arriving to the hotel. The receptionist was very kind at first. The room was clean, very nice. First, the TV didn't work. No sound, bad quality pictures. That was ok since they had a storm few days ago. Second, the fridge was bit broken. That's.. okay since we didn't have much to put in the fridge.. Third, the A/C was leaking. Ok that's not a good sign. I called the receptionist and she said to raise the temperature up to 70s and said it happens when the temperature is under 70s. The temperature was 72. She said to lower the temperature then. Still leaking, making the floor flood. The receptionist said someone will be going up shortly to check the matter. No one shows up. My parents go down to talk to the receptionist. She said someone will be going to see the room. Another 20 minutes passed, still no one. My parents go down to the receptionist again and asked her to change rooms. She said she can't change our rooms because they are all out but someone will come to see the room (No apologies about the room). Finally another receptionist comes to see the room, inspected the room, and gave us another room (No rooms huh?). They never apologized until my parents demanded an apology. The new room had fully working TV (more channels than the first TV too!) and a pretty new looking fridge. Seriously? Please save your money and don't go to this hotel unless you are okay with sleeping at a place that is breaking down.
Comment from Hotel Management
Aug 16, 2016 by Martin G, Hotel Management
Thanks for your recent review of our hotel facility. We strive to provide the best in hotel hospitality and accommodations. We apologize for the inconveniences received during your stay. I have spoken with all staff and share your review for corrective actions.
Thanks for choosing Gardentree Hotels.