Ratings based on 582 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by Cody

This traveler left a rating score only Posted Mar 31, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from tulsa, OK

reason for only 4 stars on Facilities

Posted Mar 25, 2017
Pros: Location, cleanliness, quiet, wonderful staff, great breakfast.
Cons: Repair ice machine
Location: Convenient to many restaurants.
Ice machine was out of order our entire stay. Other than that, we enjoyed our stay very much.
4 out of 5
by A verified traveler from Nashville, TN

Lady with Blonde Afro RUDE!

Posted Mar 17, 2017
Pros: The staff was amazing.
Cons: The lady with the blonde afro needs to be retrained. She is very rude.
Location: The train was a little annoying. I appreciated the complimentary ear plugs!
I had a wonderful experience until it was time for me to check out of the hotel. The lady at the front desk was rude! She did not want to give me a receipt because I booked through Expedia. This was the first time I ever had an issue obtaining a receipt. She finally gave me one, but I had to ask for one. She should not be working in customer service as she doesn't have a good attitude.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff

Posted Mar 16, 2017
Very friendly staff, complimentary bottle of water at check-in, clean room. Only complaint was that my mattress was kind of old and springy, but not terrible. The room and bathroom were very clean and attractive.
4 out of 5
by Terence

This traveler left a rating score only Posted Mar 13, 2017 on Hotels
5 out of 5
by Ralph

Excellent value on the east side of Memphis

Posted Mar 12, 2017 on Hotels
We stayed for two nights and found the accommodations to be quite comfortable. The complimentary hot breakfast was excellent. The hot coffee and cookies on arrival were also a nice touch. The staff is excellent and check-in and out went without a hitch. The location was good for access to eating establishments for dinner and for the activities for which we came. The botanical gardens are very close and worth seeing as well if that is your interest.
4 out of 5
by Nic

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
5 out of 5
by diane

Posted Mar 7, 2017 on Hotels
Clean,close to attractions and restaurants
3 out of 5
by Leslie

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
4 out of 5
by RUTHEL

ALONE TIME

Posted Feb 20, 2017 on Hotels
GREAT!!!