评分基于 957 条真实点评
4.4 客房清洁度
4.3 服务和员工
4.4 客房舒适度
4.3 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2024年3月18日
My recent stay was terrible! I usually don't write reviews but here I am. Upon arrival, I ordered a caesar salad from the restaurant with parchment paper still at the bottom of the container. The salad was over saturated with dressing and lettuce was soggy smelled spoiled. The front desk rep refunded the cost and I didn't eat or drink at the onsite restaurant again. I was told that I would need to complain to the manager when they were available during the daytime.
When I arrived at my hotel room, my door looked as if someone tried to pry it open with a crowbar because the wood was chipped around the lock. My daughter & I felt unsafe and made sure all latches were locked at night. About 6 hotel doors on our floor were off the hinges with plastic covering some of the doors for repairs possibly. Our room was in serious need of renovations. We had water damaged/molded ceilings, red liquid-stained carpet, and the baseboards near my front door was gone with paint chips all around.
In addition to being upset about the room, our final night we did not have access to clean large towels. The pool was overcrowded and small. Also, when I arrived at checkout I requested to speak with the manager on staff, I was told the manager was conveniently in a meeting. I would never recommend this hotel and I am highly disappointed in the quality, or lack thereof from "The Hilton". I am normally a loyalist of another hotel brand and I will remain loyal from now on because this was unacceptable.
用户：真实旅客
发布日期：2024年3月18日
I was upset about my check in time . I was told it would be at 3:00 pm however it was close to 4:30 before we got checked in
用户：真实旅客
发布日期：2024年3月11日
Lamentablemente la alfombra de la habitación donde dormimos solo 1 noche olía realmente mal! el olor salió toda la noche aún con el AC prendido. No me volvería a hospedar ahí.
Las instalaciones son bastante viejas.
El personal muy amable.
用户：真实旅客
发布日期：2024年3月8日
When I arrived, the room I booked was not available, so I had to get a 2-queen bedroom which was okay. Only thing I disliked was the two guys smoking weed in the side door outside which was 2 doors down from my room. They held the door open (they weren't fully outside), and the smell was in the hallway and in my room.
用户：真实旅客
发布日期：2024年3月4日
This is a nice, clean hotel. Great price
酒店管理层的评论
2024年3月24日，回复：酒店管理层 HGI Staff
Thank you for taking the time to share your stay experience at Hilton Garden Inn Wolfchase Galleria. It is our goal to provide and guarantee a positive memorable experience. I'm elated we succeeded during your stay. If your travels should bring you to the Cordova Wolfchase area in the future, please do not hesitate to make us your choice of stay.Management
用户：真实旅客
发布日期：2024年3月3日
酒店管理层的评论
2024年3月24日，回复：酒店管理层 HGI Staff
Thank you for taking the time to share your stay experience at Hilton Garden Inn Wolfchase Galleria. It is our goal to provide and guarantee a positive memorable experience. I'm elated we succeeded during your stay. If your travels should bring you to the Cordova Wolfchase area in the future, please do not hesitate to make us your choice of stay.Management
用户：真实旅客
发布日期：2024年3月2日
The staff was very kind and the facilities were immaculate
酒店管理层的评论
2024年3月3日，回复：酒店管理层 HGI Staff
Thank you for taking the time to share your stay experience with us at the Hilton Garden Inn Wolfchase. We appreciate your honesty; we take all complete surveys serious and a way for improvement. We are sorry happy you enjoyed your stay. It is our goal to assure all guest receive wonderful service during their stay. I am so happy we met your expectation. If your travels should bring you this way in the near future, please consider us.Management
用户：真实旅客
发布日期：2024年3月1日
酒店管理层的评论
2024年3月3日，回复：酒店管理层 HGI Staff
Thank you for taking the time to share your stay experience with us at the Hilton Garden Inn Wolfchase. We appreciate your honesty; we take all complete surveys serious and a way for improvement. We are sorry happy you enjoyed your stay. It is our goal to assure all guest receive wonderful service during their stay. I am so happy we met your expectation. If your travels should bring you this way in the near future, please consider us.Management
用户：真实旅客
发布日期：2024年2月26日
Cars get broken into, staff is definitely unfriendly
用户：真实旅客
发布日期：2024年2月25日
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酒店管理层的评论
2024年2月25日，回复：酒店管理层 HGI Staff
Thank you for sharing your most recent stay experience with us at Hilton Garden Inn Wolfchase Galleria. We are so happy you enjoyed your stay! It is our goal to offer great service and assure our guest have a memorable experience. If your travels should bring you in the Cordova Galleria area in the near future, we hope you find it in your heart to visit us again.HGI Management
