Ratings based on 1,521 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Property

Posted Mar 26, 2017
Cons: The property could stand some updating and more room features. at least a refrigerator, please!
Location: If you really stretch your walking distance you have a decent choice of resturants and limited retail in the stretch mall close by.
This is a good hotel to consider if you are traveling through Memphis. My room was comfortable, clean and well taken care of by the housekeeping staff. The hotel staff in general were quick to make sure they met all my expectations and were sincere in addressing all questions to my satisfaction. There was a convention taking place during my stay but was never a hindrance or imposition to my stay. I would stay here again if I ever returned to Memphis. Was a little pricey but not abusive.
3 out of 5
by A verified traveler

Very mediocre

Posted Mar 24, 2017
Pros: For the most part, clean.
Cons: Customer service, clean sheets.
Location: The location is safe, though the road to get there is odd. Lots of restaurants and a great bakery called Muddy's Bake Shop.
Stayed here during the NCAA weekend while driving through on a road trip. Had experiences with three different front desk clerks and only had a good experience with one. My mom needs hypoallergenic bedding (which all Hiltons carry) and we requested her bedding be changed while we went out to dinner. The bedding placed on her bed was covered with dark gray stains (though the room was otherwise clean). It seemed almost like a slap in the face for her requesting that. When we had asked if they had any other rooms available as we did not like the room location, the front desk clerk told us that we'd have to carry the hypoallergenic bedding to a new room if there was one available. The rooms are all a very odd shape as the unnecessarily long bathrooms protrude into the hallway, making it very narrow. The hotel overall was mostly clean and in a safe location, which is why I booked it. I wouldn't book again as it is overpriced and the Four Points Sheraton across the road has much better customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Pros: the breakfast was great as well as the view from the room.
the breakfast was great as well as the view from the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
It was great, just didn't have a refrigerator or microwave
4 out of 5
Recommended
for Everyone
by A verified traveler

Always dependable

Posted Mar 13, 2017
Pros: Location and clean
Cons: Parking is kind of a pain but hey, its doable.
The Hilton @ Memphis is my go to place if I need a good, safe, clean, and comfortable place to stay. The staff is friendly enough and the rooms are clean and relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best view of the city

Posted Mar 12, 2017
Everythjing was clean and new and perfect...windows were the best and food was amazing :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Clean. Beautiful view. No microwave or refrigerator in room
3 out of 5
by A verified traveler

Unfriendly staff

Posted Mar 9, 2017
THe hotel is just standard what makes it unpleasant is the staff. Unfriendly and unhelpful. I do not think I will stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
The staff and room was exceptional. We were on the 22nd floor with a beautiful view of the city of Memphis.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plainfield, IL

Excellent Experience!

Posted Feb 23, 2017
Pros: Everything!
Cons: Nothing!
Location: We only stayed one night. We were visiting Ole Miss.
We recently visited Ole Miss for my son and stayed at this hotel. The hotel is beautiful, the rooms were very spacious and clean and the staff was so nice! Would absolutely stay here again!