Ratings based on 301 Verified Reviews

3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Nice hotel. Within walking distance of many places

Posted Jan 21, 2017
Hotel and room was clean. Very friendly and helpful staff. The only complaint I would have is there was no refrigerator or microwave in the room. But, there is plenty of good food places within walking distance on Beale St. The restaurant/bar at the hotel was not open while I wanted s there. Cannot rate that because I didn't use it. Overall I would give it 4 Stars!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Beale

Posted Jan 14, 2017
Room pleasant and comfortable. Hotel staff were very friendly.
Comment from Hotel Management
Jan 16, 2017 by DOS, Hotel Management
Thank you for staying with us and sharing your experience. We are thrilled that you enjoyed the hotel location and that you felt our staff were friendly and helpful.
4 out of 5
Recommended
for Couples
by A verified traveler from Spring

Very central

Posted Jan 14, 2017
Pros: Reasonably priced
Location: Very central. Many restaurants close by. Entertainment facilities within easy reach.
Helpful staff. Centrally located. Transport for short distances available. This is convenient.
Comment from Hotel Management
Jan 16, 2017 by DOS, Hotel Management
Thank you for staying with us during your visit to Memphis. We are pleased that you were happy with the location and that you found our staff to be helpful to you while you were here. Please come back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Omaha

Downtown close to Beale Street music and pubs.

Posted Jan 6, 2017
Pros: Friendly staff. Location.
Cons: Attention to cleaning details.
Location: BB Kings and Peabody Hotel were fun. Also toured graceland.
The staff was incredibly nice throughout our two night stay. The room was worn and showing its age. A floor lamp was leaning at a severe angle. I found the connection to the floor ballast was almost disconnected, so I tightened it without charge. The bathroom floor and tile rails were not very clean. We included breakfast in our room rate when booking, but found there was no buffet and we had to order from the menu. Great food, but a simple entree and coffee exceeded the $10 "coupon" we received when we checked in. We had an adjoining room and for some reason the door on our side was unlocked. I locked it the first night and somehow it was unlocked the second day. I suspect the room maid used the door and neglected to lock it back up. Our room was not made up our second day by 4:00 pm so we reported it to the front desk and it was clean by 7:00 pm when we returned. We booked through Expedia and somehow our credit card number was incorrect.
Comment from Hotel Management
Jan 13, 2017 by clewis@hisdowntownmemphis.com, Hotel Management
We appreciate your feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We hope to accommodate your needs in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, United States of America

Posted Nov 6, 2016
Location: Easy walking distance to Beale St.
Older hotel, yes, but extremely clean and comfortable. Staff was polite and friendly. Great location.
Comment from Hotel Management
Nov 10, 2016 by DOS, Hotel Management
Thank you for staying with us and sharing your experience with our friendly staff. It pleases us you enjoyed the clean and comfortable hotel and fun location.
3 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Problems at check out

Posted Oct 29, 2016
Location: Good location
Thought staff were very nice hotel nice but dated a tad we note for travelers watch checking out and check your bill. There was a few people charged twice for rooms. Got that sorted.but I shall be onto your sight as i can I have been over charged. Watch this
Comment from Hotel Management
Oct 31, 2016 by DOS, Hotel Management
Thank you for staying with us and for bringing your concerns to our attention regarding your billing issue. I am happy that our staff was able to assist you and correct this issue before you departed. I apologize for any inconvenience and thank you again for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Older hotel but well maintained!

Posted Oct 20, 2016
Pros: It's affordable and close to Beale Street!
Cons: The hot water didn't work as well as it could. The room was a bit noisy too. But again, this was near Beale. It's tough to cut out all that noise.
Location: BEALE STREET!!!
The rooms were clean and everyone was super friendly and helpful. The hotel is RIGHT down the street from Beale Street so that's a huge plus! The price is very good as well, just as affordable as hotels which are several miles from all the fun. Hot water in the shower was a little iffy. Sometimes my shower turned a luke warm or it took several minutes to get hot water to the shower head. The bathroom sink never had hot water. Hope you like shaving with cold water!
Comment from Hotel Management
Dec 17, 2016 by DOS, Hotel Management
Thank you for your review of our hotel. We are glad that you enjoyed the hotel location and appreciate the feedback you provided regarding the water. Thank you for bringing this concern to our attention so we can correct the issue. Thank you for staying with us. We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Convenient location for Beale Street

Posted Oct 18, 2016
Pros: Convenient location and a safe area
Cons: Buffet Breakfast could be more appetising with a varied menu from day to day, even if one or two items were added, such as tomatoes it would be better
Location: Close to Beale Street and attractions such as Rock and Soul Museum which has a free shuttle to Graceland and Sun Studio
Very short walk to Beale Street and Rock and Soul Museum where you can catch the free shuttle to Graceland and Sun Studio. Opposite the Peabody Hotel, where it is well worth seeing the Ducks come down from the roof. Try and get to the Civil Rights museum it is very interesting and you can catch the trolley from Main Street and it takes you right there. The hotel is very clean and the rooms are large, coffee maker but not facilities to make tea. Only complaint is the buffet breakfast, although included was not very appetising.
Comment from Hotel Management
Oct 19, 2016 by DOS, Hotel Management
Thank you for staying with us during your visit to Memphis. We appreciate your business. It pleases us that you were able to enjoy our convenient location and see Beale Street entertainment and some of our great museums. Thank you for providing your feedback regarding our breakfast options. This will be shared with our management staff so we can improve upon your impression of our breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Corridors need upgrading plus restaurant.

Posted Oct 3, 2016
Excellent service. Hotel corridors need refurbishing badly.
Comment from Hotel Management
Oct 7, 2016 by DOS, Hotel Management
Thank you for sharing your opinions regarding our hotel. We appreciate your feedback and will share with our management team.
2 out of 5
by A verified traveler from Toledo

Posted Sep 27, 2016
Cons: No AC in the lobby.
Not impressed with this hotel, valet parking was rude and scuffed up my car.
Comment from Hotel Management
Sep 29, 2016 by DOS, Hotel Management
Thank you for sharing your feedback. I apologize that you were not satisfied with our hotel. I hope you expressed your dissatisfaction during your visit and allowed us the opportunity to address your concerns.