Exterior

Reviews of Holiday Inn Downtown Memphis, an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 305 out of 1009 reviews" "
Rating 8 - Good. 313 out of 1009 reviews" "
Rating 6 - Okay. 161 out of 1009 reviews" "
Rating 4 - Poor. 118 out of 1009 reviews" "
Rating 2 - Terrible. 112 out of 1009 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice being close to Beale street and FedExForum.
Stayed 3 nights in Mar 2024

6/10 Okay

Zachary

Stayed 2 nights in Mar 2024

2/10 Terrible

Tracy

Disliked: Property conditions & facilities
Had to make them move us to another room First room the heat was blowing and wouldn’t turn off room was so hot!! Then nothing but scalding hot water to even shower in! A friend had the same water problem but cold water and nothing else in shower!!! Will never stay again
Stayed 2 nights in Mar 2024

2/10 Terrible

MICHAEL

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel ever No hot water (cold shower only) No air conditioning (stuck on 90 degree heating)

4/10 Poor

Kirsten

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Gloria

Traveled with family
Disliked: Property conditions & facilities
No heating
Stayed 1 night in Feb 2024

2/10 Terrible

Jordan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, check in was normal. As soon as we got to the room, we noticed it was warm, but since it was cold outside, we didn’t think anything of it. The next day, we noticed that the room was not getting any cooler, even with a change from heat to AC. We called the front desk in the morning to let them know. When we arrived, many hours later, our room was 96°. When the issue was brought up with the front desk, we were told that someone should have “warned us” when we checked in. Our towels smelled like mold and when we arrived, the toilet had been used, not flushed, and not cleaned. I’m incredibly disappointed at the state of our room and traveling with 2 young kids, the cleanliness made it unhygienic for them.
Stayed 3 nights in Feb 2024

2/10 Terrible

Kaylen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First Room - DARK BROWN water came out of the sink then the sink wouldnt drain - the water came straight out of the water in the shower instead of the shower head. Called front desk - moved us to a second room - 2nd room - NO AC- room was 88* turned ac down and gave it an hour - still blew hot air. Called front desk - they were going to send maintenance up.... While waiting on maintenance, we saw what I can only assume was bed bugs on the bed - I ABOUT DIED! Never have I ever. We grabbed our stuff and went down to the desk again, the staff was nice and tried to move us to another room quickly - but we were pretty much done by this point. 3rd room was better - but the AC went out on night 2 and we didnt have hot water for the first 2 nights. Checked the bed very closely for bugs - seemed to be fine - but really put a damper on our weekend getaway. The staff was nice but this hotel realllllly needs some help. Save your time, money, and sanity - book somewhere else.
Stayed 3 nights in Feb 2024

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Phil

Traveled with group
Liked: Cleanliness, staff & service
Okay stay gor the price. Heat and hot water didnt work when it was freezing out
Stayed 1 night in Feb 2024

2/10 Terrible

Lori

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our group booked 5 rooms and 3 of the rooms had to switch rooms and one twice. Problems included no hot water, scolding hot water, hot water in the toilet, no air conditioning, broken key pad (had to wait 1.5 hours while maintenance broke into room from adjoining room), and not having the food available for dinner that we ordered. Staff and maintenance did their best with a very poor situation.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The maintenance and housekeeping staff were friendly and helpful. Needed to change rooms due to no hot water but the room change resolved that. Also, you have to choose between cool or warm air. It got up to 87 degrees in our room. Had to have maintenance switch it to cool. Tip is to pick the cool option, you can’t have both.
Stayed 1 night in Feb 2024

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shaquilla

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Feb 2024

2/10 Terrible

Casey Held

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property had no heat or hot water. I do no understand how people can be allowed to stay here, especially since I read reviews that it happened the previous weekend as well. It was dirty and ceilings were leaking.
Stayed 2 nights in Jan 2024

2/10 Terrible

Marlene

Disliked: Amenities, property conditions & facilities
Upon arrival, the hotel did not have hot water or any heat in the entire building and they offered no other options or solutions. Expedia also did not offer any solutions or other accommodations. I still have not received my money back for the reservation. I had to walk in the freezing weather with my luggage to find other accommodations.
Stayed 2 nights in Jan 2024

2/10 Terrible

Donald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pipe burst followed by flooding, water shut off, no heat in our room.
Stayed 4 nights in Jan 2024

2/10 Terrible

Vince

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did you not receive my last review? I’m currently working with my lawyers on a class action lawsuit along with other visitors of this establishment. All of the problems with this particular weak leak in the Holiday Inn chain have to do with faulty maintenance and faulty management. From the staff to the busted heater to the peeling paint on the walls to the broken toilet to the blood in the carpet and the broken furniture and finally to the exploding water pipes in the stairwell when the fire alarm went off and my wife and I had to run down from the 11th floor screaming and slipping on the water and nearly both dying of panic attacks. I’ve been giving several warnings to this particular establishment to lawyer up because they are in for a bumpy ride.
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Stephenie

Traveled with family
Liked: Cleanliness, staff & service

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Nahum

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently stayed here for a work trip. The entire floor had an overbearing ciggerette and BO Oder. The BO Oder was also on our sheets. The heater didn’t work and it was freezing. They didn’t help to fix it or offer another room. We paid for 2 nights but just stayed one because it was miserable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marathon weekend
Prime location! Nice rooms we had a view of The Peabody. Staff was nothing short of down-home Southern charm. Can’t wait to stay next year. Five stars in my book
Stayed 3 nights in Nov 2023

6/10 Okay

Jeff

Traveled with group
Liked: Cleanliness, staff & service
No need to drive anywhere. Past 2 stays we have had issues with ac/heat and hot water.
Stayed 3 nights in Nov 2023

4/10 Poor

Alan, Mission Viejo

Stayed 2 nights in Sep 2023

10/10 Excellent

Loretta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient
Stayed 7 nights in Nov 2023

6/10 Okay

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were exceptional. Expedia only reserved 1 of 2 rooms. We made it work but this might be the last time I use them.
Stayed 1 night in Nov 2023

10/10 Excellent

Akira

Stayed 1 night in Nov 2023

4/10 Poor

Trudie

Disliked: Property conditions & facilities, room comfort
No Hot Water - NO REFUND
After a long day on the road we checked in wanting to shower before going out for the evening. Then we found that there was NO HOT WATER. Went down to the lobby and found the maintenance guy who told us that the boiler wasn't working and he was waiting for a plumber to come and help fix it. We were assured it would be fixed. The front desk person told us we could get a refund if we wanted to leave. After a long day on the road the last thing I wanted was to have to hunt up another hotel to stay in and move there, so given the assurance that the hot water would be fixed we stayed. After going to dinner we wanted to get a drink at the hotel bar - only to find that it had ALREADY CLOSED. This was before 9PM. So we went next door for a drink. When we got back around 10:30 we found that the plumber had just arrived. The maintenance guy told us that he wouldn't be going home until the problem was fixed. We went to our room expecting to have hot water in the morning. There was NO HOT WATER in the morning. Front desk person who checked us out assured us that there should be no problem getting their corporate office to approve a refund. WRONG - no refund.
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Liked: Property conditions & facilities
Very friendly and helpful staff, comfortable room
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa, Plainfield

A/C not working in the room
Stayed 1 night in Oct 2023

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a short stay but we found the hotel to be great value for the cost. If in Memphis I would absolutely stay there again
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay
Decent place to stay. Bed was uncomfortable. But place was clean
Stayed 1 night in Oct 2023

2/10 Terrible

Tori

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Toilet was dirty and they wouldn’t clean it. Temp in room was 56 degrees. We could see our breath. We ended up leaving early just to get out of that hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness
Couldn’t shower
No hot water to take a shower.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Find somewhere else
After a long day of traveling I arrived to my room without working AC. Took a while to change rooms after notifying front desk. Charged more for "upgraded" room. Screaming and yelling from the streets below all night long. Bar only was serving Bud Light. Towels felt like sandpaper and smelled funny. Would not stay again or recommend to anyone. Rating is waaaay off. Would give this place 4/10 stars and that's being generous.
Stayed 3 nights in Sep 2023

4/10 Poor

Bobbi-Jo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was very friendly and helpful. Check in/out staff no so much. In middle of nite our bathroom roof started to leak, phone did not work to call for help. Someone had stuck a towel up in roof with live wires. Location was good but building needs work.
Stayed 1 night in Sep 2023

6/10 Okay

Jasmine

Traveled with partner
The view was nice, the man that checked me in was on the phone the whole time & whispered to me as if I wasn’t the guest. I guess the phone call was more important than the guest.
Stayed 1 night in Sep 2023

4/10 Poor

Michele

Stayed 2 nights in Aug 2023

10/10 Excellent

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Belinda

Disliked: Staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Thomas

Traveled with partner
Liked: Staff & service
Hotel was basically ok. It was a little run down but the staff was pleasant and they tried to be accommodating. Memphis is challenged as a city but we did not feel unsafe.
Stayed 1 night in Jul 2023

10/10 Excellent

Antonio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff is AMAZING, 1 of the Best Breakfast I have ever had at a hotel that was buffet style, the food was cooked, not just thrown together,,hotel is overdue for renovations especially in bathrooms…
Stayed 4 nights in Jul 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy 5 minutes to Beale..staff very friendly and professional
Stayed 2 nights in Jul 2023

4/10 Poor

Edvard

Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023