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Reviews of Holiday Inn Express Hotel & Suites Memphis/Germantown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Memphis/Germantown, an IHG Hotel
7784 Wolf Trail Cove, Germantown, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 518 reviews" "
Rating 8 - Good. 139 out of 518 reviews" "
Rating 6 - Okay. 45 out of 518 reviews" "
Rating 4 - Poor. 16 out of 518 reviews" "
Rating 2 - Terrible. 16 out of 518 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked best was the general manager--Rick or Marty I believe. He lent me his phone charger and he checked me in for my flight the next day and printed my boarding passes. I thought this was really fabulous.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel exceeded expectations. We love holiday inns and are loyal customers. We could not have gotten a FRIENDLIER front desk host to greet us.
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Germantown is worth the drive from Memphis
Stayed 1 night in Mar 2024

10/10 Excellent

ALFRED

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked in away from the main highway or road
Stayed 3 nights in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so helpful and friendly. Our room was beautiful and clean!
Stayed 2 nights in Feb 2024

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, clean rooms, good breakfast. Area is super busy with traffic, esp during work hours. But very safe area.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay for TN State XC Championships
The service was great! Kids enjoyed the breakfast options and the beds were comfortable. Convenient to shopping, grocery and restaurants.
Stayed 2 nights in Oct 2023

10/10 Excellent

Domenico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like to stay at Holiday Inn Express
Stayed 4 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were terrific! Room was clean and updated! Loved the breakfast service.

10/10 Excellent

MCKESSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD

Stayed 2 nights in Dec 2023

10/10 Excellent

Miklos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023

8/10 Good

Carrie, Byram

Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service
Popping sounds in the hallway through out the night..
Stayed 1 night in Dec 2023

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access to Agricenter
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
We enjoyed our stay here. The facility appears to have recently been updated. There are a few rough edges to be finished, but overall, it is in good shape. It is extremely well-lit and uses indirect lighting in the halls and rooms. Good breakfast. The staff treated us well. The only problem was that the AC in our room was noisy enough to make sleeping a challenge. It may have just been our particular unit and not typical of the remainder of the facility.
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Andre, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tommy D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff. Very polite. Good breakfast would stay there again. Felt safe.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Dana

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
We were locked out of our room, after just going downstairs for breakfast, due to the card reader going bad. We had to wait for Pop A Lock to come out and break into the room where ALL of our belongings were, including car keys and phones. Luckily they were close, as we were told that sometimes they are hours away. We were told this was a regular occurrence, that the locks had "factory defects". Other members of our group (in a different room) had to leave to meet time constraints, while we missed our 10:00 meeting all together. We were not offered any discount or refund - but we did receive a free bottled water and a small bag of chips for our troubles.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

MUHAMMAD A

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice and clean place. Rooms are spacious and feel a lot like my second bedroom at home.I felt very comfortable. The breakfast was not fantastic but better than good.I really liked this place. I slept well and left with a satisfied mind!
Stayed 1 night in Oct 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for price.
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet dreams!
We’d driven all day on our way to visit family in Murfreesboro. This was a great spot to land at the end of the day. After a good breakfast, we headed out!
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Coratrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel before and remembered it was a decent one but, with the recent updates, it is looking nicer and cleaner. Stayed one night and everything went perfectly.
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Josh

Disliked: Staff & service
Stayed 3 nights in Aug 2023

8/10 Good

Puja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dennis

Stayed 3 nights in Jul 2023

10/10 Excellent

David E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Tony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay!
Stayed 1 night in Jul 2023

8/10 Good

Mary Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient for the areae we were visitng.
Stayed 1 night in Jul 2023

10/10 Excellent

Phillip

Stayed 2 nights in Jun 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Bradley

Traveled with partner
Disliked: Cleanliness, staff & service
Smelled of mold. Cream sour, lousy, cold coffee and eggs. Big rust stain in bathtub. Could not adjust thermostat.
Stayed 1 night in Jun 2023

8/10 Good

Irene, Ponte Vedra

Liked: Cleanliness, staff & service
Property undergoing significant renovations should be disclosed - ice machine is out of order. Vending machines are MIA
Stayed 1 night in May 2023

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Staff very professional yet friendly Room clean and comfortable. Will absolutely stay again on next trip.
Stayed 2 nights in Apr 2023

2/10 Terrible

Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy hotel, one staff member staff weirdly inappropriate with personal questions towards my daughter.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
It is off the beaten path and quiet but still close to restaurants. Hotel looked like it had been recently updated.
Stayed 1 night in Apr 2023