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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
2700 Perkins Road South, Memphis, TN

Reviews

6.6
Rating 10 - Excellent. 232 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 192 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Stayed 4 nights in Apr 2024
Response from Manager on Apr 22, 2024
Thank you for sharing your experience with us. We regret we did not meet your satisfaction during your stay. We are working with our staff with improvements for the quality of the property.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's bad. Do yourself a favor and find somewhere else. If you have family, don't bring them here.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took forever to even get the guys at the desk to acknowledge me. They were changing shifts and it seemed like the night shift guy was being trained by the evening shift guy, whose ride was outside the main entrance with their music so loud the lobby desk was vibrating. We finally got checked in and headed up to the room. We were met in the hallway by several shady-looking people. Got to the 4th floor and as soon as the elevator doors opened we were hit with a wave of heat (seriously- 80 °) and the smell of cigarette smoke and marijuana. When we got to our room, the key didn’t work so I had to go back to the lobby to get that fixed. We finally got into the room- the carpet was dirty and worn; the chair and ottoman had a dirty cover over it (I was scared to lift it to see what it was covering); there was still trash around the room from the previous occupant; the shower was disgusting. The sheets on the bed did look clean and it was well-made. The TV worked, but was very unclear and had a red line running down the picture. Throughout the night we were woken by doors slamming and I swear I thought I heard someone trying to open our door at one point. (I had put a piece of furniture in front of the door cuz this place gave me the creeps!) When we went down in the morning to check out the “continental breakfast” we found more cereal on the counter than was in the dispensers and three slices of bread; plus a woman talking to two guys about turning tricks for $30.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Poorly maintained- broken tiles, dirty furniture etc. etc. If you don’t go for breakfast early, there will be no breakfast- inadequate service.
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Michael, Fond du Lac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean room, comfortable bed
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

2/10 Terrible

Stephanie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. I RECEIVED REFUND BECAUSE OF THE HORRIBLE CONDITION THIS HOTEL IS IN. I WAS WITH MY DAUGHTER AND MOTHER. HOW DISGUSTING AND DISRESPECTFUL. WHAT A SHAME YOU CARRY THIS BRAND'S NAME.
Stayed 4 nights in Feb 2024
Response from Management on Apr 10, 2024
Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 10, 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

LONG

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 5 nights in Mar 2024
Response from Management on Mar 25, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

10/10 Excellent

LONG

Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

LONG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

2/10 Terrible

Jelisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Vianey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Thanks for your feedback. We appreciate your business.

2/10 Terrible

JaColby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures shown online are not a great representation of this property. Online it looks clean and new but once there it is a different story.
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

Anna-Lise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most disgusting hotel we have ever stayed in. Room was filthy. Sheets were dirty, splatter and mold on walls, holes in the ceiling. The carpets have not been vacuumed or cleaned in a decade. The rating on 6.6 on Expedia is a farce. Unsafe area, absolutely horrendous. Do NOT stay here.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Wesley Adam

Traveled with family
Disliked: Cleanliness, amenities
Disappointed, I chose this place because it stated microwave and refrigerator, there was no microwave Took 3 days to get more towels and wash clothes, maids never made bed or gave clean shettsc
Stayed 2 nights in Feb 2024
Response from Management on Feb 21, 2024
Guest satisfaction is our number one objective, so we really appreciate the input regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience.

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Would NEVER stay here again. Room was full of cockroaches. Dirty bedding and flooring. Area is NOT safe. Homeless people sleeping in the lobby, next to nothing for breakfast d/t outsiders taking all the food. Room smelt of mold and must. VERY unsanitary. First room we were put in had mold and smelt of sewer. Very loud, and dangerous area. We were extremely disappointed in our stay. This place needs to be shut down. We want a full refund. This place needs a full inspection from the health department, and I’d gladly help get this place shut down. DO NOT STAY HERE
Stayed 3 nights in Feb 2024
Response from Management on Feb 21, 2024
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

4/10 Poor

Britnie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet was very dirty. The walls are too thin and you can hear noise in the hallway at night. There was a roach in the bathroom.
Response from Management on Feb 21, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

10/10 Excellent

Kristen

Liked: Staff & service, amenities, property conditions & facilities
The laundry...such as towels and washcloths would sometimes not be available until later in the afternoon
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 9, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
I really love this hotel because the area it is and the other surrounding motels are dirty and run down and the same if not more expensive nightly price. The rooms are very clean and nice. The breakfast could offer more than just waffles on the weekend. The staff is very accommodating and friendly. I wish there was a microwave in the room so I didn't have to go all the way downstairs to the front lobby to use one.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 9, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

8/10 Good

Terry

Disliked: Cleanliness
Messy alway around i need to be cleaning this property
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty with holes in the flooring, numerous stains on the couch, baseboard was hanging loose, sheets were stained and people running up and down the hallway slamming the exit door. Located in a very bad neighborhood. We left 15 minutes after we got there and lost our payment which is ok because we could not stay there. Horrible room and place to stay. Clerk wanted to help get our money back but was booked thru a 3rd party so was unable to. Not at all like the pictures and comments.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel, sketchy area
Room was comfortable and location was convenient. Maintenance needs to be done as the tub dripped, toilet constantly ran and hot water was lukewarm. Breakfast was cereal or bread and coffee was empty although they tried keeping up with it. Neighborhood is sketchy but it’s fenced and gated with security so it felt safer than it would have been without that
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Devonte

Disliked: Property conditions & facilities, room comfort
BOOK AT YOUR OWN RISK
My stay with this hotel was terrible, the staff was rude and insensitive to the fact that we requested room service every day for a week, and no one ever came. This hotel had roaches coming out of the shower..Our last night we were given another room with a broken toilet and had to use the restroom in the lobby.. there are NO SIGNAGE where I was parked distinguishing the handicap parking from regular parking… however I receive a parking ticket that I will be suing this hotel for…I took pictures to prove there is no handicap parking signs…book this hotel at your own risk! The service was terrible! Someone else had a ticket on their car and this was the sign
Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean place for the price
Response from Hotel Management on Jan 9, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Maria

Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 23, 2024
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Dean

Traveled with family
The carpet was dirty. The bathroom tubs were painted with paint. No smoke detectors in the bedrooms and beds are extremely uncomfortable. The worst place I have ever stayed in in my life and I am 55 years old.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Frank

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendly staff and cleanliness of the hotel.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Angela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 20, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
They have not towels to use and it very dirty
Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

SUSAN, higginsville

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Analilia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty , stains on the blankets and sheets , stains on the carpets, dirty walls , the bathroom sink had mold and the shower walls were peeling off. The whole building reeks of weed. We had asked for clean blankets and they refused to give us any unless we gave them another $50 deposit. And no one ever answers the front desk phone calls , you have to call 3-4 times until they answer. The whole place was a mess.
Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Danny

Business traveler
Disliked: Cleanliness, amenities
Would not recommend for families, this property did not feel safe and the area around wasn’t any better. Good for someone looking for a quick & cheap option.
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Thank you for taking the time to let us know how things went. We appreciate your stay.

2/10 Terrible

Leeann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was probably the better part of it all.
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Shaunta

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place I will be going back
Stayed 2 nights in Nov 2023
Response from Management on Nov 29, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

Jaymie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room literally smelt like something died and I want to request for my money back
Stayed 1 night in Nov 2023
Response from Management on Nov 24, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

June

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 15, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

jacquilyn

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 15, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

2/10 Terrible

JOSE, Hallandale Beach

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast is Garbage!! The management It’s not professional , disrespectful , doesn’t have courtesy, and very arrogant, it’s have a lot of cockroach! it’s a ghetto MOTEL ! it’s the worst motel that I see in my entire life!!
Stayed 5 nights in Nov 2023
Response from Management on Nov 23, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Brandilyn

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
THE PLACE SMELLED HORRIBLE. BUSTED TV IN THE ROOM. DIRTY SHOWER. HOUSEKEEPING STEALING ITEMS INSTEAD OF TURNING THEM IN. MY SUNGLASSES WERE STOLEN INSTEAD OF TAKEN TO THE FRONT DESK. I WILL NEVER STAY HERE AGAIN
Stayed 2 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

Cuevo

Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Oscar

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Nov 16, 2023
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at your own risk! This place is a detriment to your health. The outside looks nice, but inside is a different story, I hate I forgot to take pics. The elevator has peeling buttons/wallpaper, we were scared to take it. Stepping off the elevator it smelled like insect spray. The walls & carpet were filthy. Upon entering the room, one of the walls had cracked what looked to be sheetrock. The crack was so big, you probably could've stuck your hand behind it. The bedrm curtains had stains all over them, the walls were dirty. The a/c unit only comes on if you put it on 61 & doesn't cut off. You have to keep up to turn it off. The sockets of the lamps to church your ph were extremely different. I'm surprised it even charged my ph. The commode was hard to flush, shower curtain had stains, & the water wasn't that hot at all. There was no microwave in the room, the mini fridge wasn't cold at all & had frozen ice where the air was supposed to blow out. The drink machine downstairs was out of order, so you had to buy drinks from the front desk. Breakfast was not breakfast at all. There was room temp water in a pitcher, apple juice & tang. There was cereal & no milk. This was the worst place I have ever stayed, I couldn't wait to get hm.
Response from Management on Nov 16, 2023
We appreciate the comments. It is our goal to provide each guest with the highest level of service, so thank you for your business and for sharing your experience.

2/10 Terrible

Belinda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of roach hotel
It was not clean. … we saw two roaches my wife slept in the car … they never nolrought up another dry towel or a iron upon request. We waited for more than a hour it never came … the worse place ever I would never return … dirty carpet … looks like a kid painted the place … might as well be a motel 6
Stayed 1 night in Nov 2023
Response from Management on Nov 12, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Allen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room was smokey and found a dead bug in bathroom
Stayed 1 night in Nov 2023
Response from Management on Nov 11, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 Poor

FRANK

Stayed 5 nights in Nov 2023
Response from Management on Dec 4, 2023
Thanks for your feedback. We appreciate your business.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very limited even at 7am
Stayed 1 night in Nov 2023
Response from Management on Nov 4, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.