Ratings based on 852 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Under Renovation

Posted Jan 4, 2017
I wish Expedia had informed us that the hotel was under renovation
1 out of 5
by A verified traveler from Katy, TX

Horrible Hotel

Posted Dec 26, 2016
Pros: Nothing
Cons: Tear it down!
Location: Ghetto!
I made reservations for this hotel on Expedia, as Memphis was a good halfway point to stop on our drive. Along the way we asked people at the restaurants, gas station, etc. about the area in Memphis where the hotel was located. We were told it was a bad area and to stay in the hotel and not wander around outside. Because of the responses we were getting, my son starting researching the reviews for this hotel. Normally we would have researched it before we booked, but my son was busy with college finals and I was busy with Christmas, traveling to his graduation, and moving him out of his apartment. Needless to say, I will never book a hotel again without checking the reviews more. The hotel is old, in a bad area, and the parking area is hidden in a side alley that's not well lit. The reviews we read were horrible! People reported having things stolen out of their room, cars broken into, drug needles found in the rooms, etc. I didn't feel safe staying here, so I asked the man at the check-in counter if I had to stay there. I called Expedia and they called the hotel for me. Expedia was told that the manager had to authorize the refund and the manager wouldn't be there until the next day. I left and stayed elsewhere and called Expedia back the next day. Expedia emailed me that the manager refused to give me a refund. I'm disputing the charge with my bank now. How can they force you to stay where you're not safe? Very disappointed in Expedia!!!
5 out of 5
by A verified traveler

Adequate for short stay

Posted Nov 23, 2016 on Hotels
Stayed here while traveling to see family. Everything was adequate for a short stay.
2 out of 5
by A verified traveler from US

Old worn out

Posted Nov 17, 2016
Hotel was under renovation and needed it. Even had holes in the carpet. Booked a smoking room by accident. It was terrible. Had to sleep with covers over my head.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely people work here

Posted Nov 9, 2016 on Orbitz
Pros: Kind and friendly staff; Good beds.
Service was always responsive. Hotel itself just needs help with some basics. Poor lighting and inadequate electrical outlets- couldn't find anywhere to plug coffee maker but bathroom sink. Shabby and nicked furniture, elevators, etc
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Room was very clean as was the hotel. Bed was not very good and should be replaced. Was very convenient to where my conference was.
5 out of 5
by A verified traveler

nice hotel

Posted Nov 7, 2016 on Hotels
BREAKFAST very good
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Convenient location with renovations in progress.

Posted Oct 30, 2016 on Orbitz
The staff was great and breakfast was fantastic every morning. Renovations are in progress and will continue to keep this location a great choice!
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant hotel

Posted Oct 24, 2016
Location: Good taxi service affiliated to the hotel
Need a cab to get to Beale Street other than that superb
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2016 on Hotels