Hotel gave away our room, although we called two days ahead to tell them we would get there after 12am. The next day our correct room was not ready as promised. Our boys were tired from playing in a soccer tournament and this was inconvenient.
Comment from Hotel Management
Feb 15, 2017 by LQ Customer Care, Hotel Management
Thank you for your feedback. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We always try our very best to accommodate all of our guests preferences and we are very sorry that we were unable to do so on your visit.
LQ Customer Care