Need to ensure all pet details are available
Posted Oct 2, 2016
Our stay here didn't start off too well as at the time of our booking the hotel did not have any sort of pet restrictions listed. They do have a pet weight limit of 50 pounds, which made us staying at the hotel with our 70 pound dogs get put into jeopardy. The front desk person who checked me in was rude about it at first until I pushed him on the fact that it was not listed on the site, and then he relented to letting us stay but told us our dogs were not allowed in the lobby...as a dog trotted through the lobby. I did appreciate he let us stay, but it started off our visit on the wrong foot. The room was big and comfortable, gave our dogs enough room to move around. The bed was a bit too high--I don't like having to climb literally into bed, and I think they overlooked a design flaw because when you stand at the sink you are touching the toilet. It is a newer hotel so it is done very nice and convenient to the highway. The night staff were great. We checked out early in the morning and they were very pleasant and engaged our dogs, so I think the check in person the day before was an anomaly and not a sign of the entire staff. Just didn't give us a good first impression and left a bad taste in our mouths.