Ratings based on 819 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location

Posted Feb 20, 2017
First room we were put in upon check in was very small and right beside Elevator ( noisy ) No other rooms we're available and had to pay for upgrade to King Suite. I can't put my finger on it but it seemed like the hotel isn't running on all cylinders...there were small details that were not taken care of. If it would have been a better stay if they were able to it all together.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
I've stayed at the Madison many times in the past ... the room I was put in This time was not as clean as usual. I was a little disappointed there was no speaker to play music every other room I've stayed in has a speaker
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Feb 17, 2017
Our first trip to Memphis. Great location! Would definitely recommend. Enjoyed the walk to Beale St
Comment from Hotel Management
Feb 17, 2017 by Cynthia J, Hotel Management
We are honored and delighted to have had you as a first time guest and I am thrilled that you had a great experience. My hope is that you truly had the Madison Experience. We want this to be more than a visit for our guests; we want it to be an experience Our team works intensely to ensure that each guest has a unique experience and that we help create memories for them. Thank you for staying with us.
3 out of 5
by A verified traveler

Posted Feb 14, 2017
Tub was mildewed No hot water on Sunday That is enough
Comment from Hotel Management
Feb 16, 2017 by Cynthia J, Hotel Management
Thank you for your candid feedback about your stay. I apologize for the water issues that you experienced. Despite our ongoing efforts to maintain the facilities in excellent condition, sometimes we fall short. You can be assured that the issues have been addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Beautiful hotel, great location, friendly staff. Would definitely stay here again.
Comment from Hotel Management
Feb 16, 2017 by Cynthia J, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad that you had an excellent experience at the Madison Hotel. We look forward to hosting you during your next visit in Memphis. We appreciate hearing from you as we strive to continue to exceed our guest’s expectations and to ensure we continue to earn your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Super friendly staff! The location was good and the rooms were big.
Comment from Hotel Management
Feb 11, 2017 by Cynthia J, Hotel Management
Thank you for sharing your kind words about our staff. We really appreciate you staying with us. Please come back and visit us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Very convenient to Beale street and the fed ex forum! Amazing service from the front desk! This hotel has a very fun, funky vibe with its rock n roll theme! I will definitely be back
Comment from Hotel Management
Feb 7, 2017 by Cynthia J, Hotel Management
Thank you for sharing your experience at the hotel and the team. I am so glad that you had a great time in Memphis and I hope that you got a chance to experience the music. We look forward to you coming back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Posted Feb 3, 2017
Beautifullly restored old building which was originally a bank.
Comment from Hotel Management
Feb 7, 2017 by Cynthia J, Hotel Management
This is a very unique building and I am glad that you enjoyed the historic look. I hope you had an opportunity to visit our exercise room -- it is the old vault of the bank building!
3 out of 5
by A verified traveler from ohio

Cleanliness is not a priority here

Posted Jan 30, 2017
hotel is nice and fancy but not very clean. I own my own cleaning business so I probably see more than others but anyone would have noticed the tub in the bathroom that was obviously not even touched by the cleaning staff after the last guest! There was a nasty ring around the tub and dried up soap dropping down the side. The carpet was clearly not vacuumed and I thought someone just had a bad cleaning day. It happens. But the vents in the room were covered in dirt and dust so I think this is a regular occurrence at this establishment unfortunately. The staff were great and had someone reclean and gave us vouchers for there restaurant which the shrimp and grits were phenomenal!
Comment from Hotel Management
Feb 7, 2017 by Cynthia J, Hotel Management
I appreciate your honest feedback about your stay in January. I would like to apologize for the cleanliness of your room. Thank you for giving us an opportunity to correct it while you were here and please know that this is not the standard that we expect from our team. We have reviewed your comments with the Housekeeping leadership. Again, thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison, MS

Love to stay at the Madison!

Posted Jan 30, 2017
Cons: Nothing.
Location: We park and never use our vehicle again until we leave. It is convenient to the play and restaurants.
We come to Memphis for season tickets at the Orpheum. Once we stayed at the Madison, we have never stayed anywhere else. The rooms are spacious and the staff is fabulous. We love, love, love the rooftop bar at the hotel. It is a delight and a treat to stay here. Saturday was probably our 12th stay and we love it each time.
Comment from Hotel Management
Feb 7, 2017 by Cynthia J, Hotel Management
Thank you for your continued support of the Madison Hotel. We truly appreciate you making us apart of your Orpheum experience each time. They truly have a great season. We hope to see you soon.